Dear JK, Thank you for your pleasant review for Fragrance Hotel - Crystal. We understood that you did not feel comfortable in the neighbourhood, however, the Geylang district is as safe as any other part of Singapore, and it is one of the most authentic and vibrant areas of the city. Best Regards, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for your great review for Fragrance Hotel - Crystal. We are delighted you have thoroughly enjoyed your stay with us, and we look forward to welcoming you back in the future. Best Regards, Thaddaeus Guest Experience Executive

Dear Hotel Guest, I appreciate you for taking time to rate your hotel stay experience. The Hotel Team will continue in its efforts to further improve its service standards and facilities. We hope to welcome you back for a more positive experience the next time you stay with us. Regards, Jack Chee Senior Customer Relations Manager

Dear Lemghari,The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We can’t wait to welcome you back for another memorable experience at our hotel!Warm Regards,RolandGuest Experience Executive

Dear Connor,Despite being a non smoking hotel, some guests still persist in smoking in their rooms. Please do not hesitate to contact my colleagues at the Front Desk to help to eradicate the tobacco smell or move you to another room if available. The room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. We do hope to have the opportunity to welcome you back.Warm Regards,RolandGuest Experience Executive

Dear Muhammad,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to have the pleasure of inviting you through our doors again!Warm Regards,RolandGuest Experience Executive

Dear Toyoshige,Thank you for choosing to stay with us. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear Guest,Thank you for choosing to stay with us. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be glad to recommend the relevant rooms if you require a refrigerator during your stay. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

Dear Catherine,We are disappointed to learn of your review. Geylang district is as safe as any other part of Singapore, and it is one of the most authentic and vibrant areas of the city. There are police cars that regularly patrol at night and hence is a lot safer than the red light district in many other countries. This is attested by many of our guests including female travellers and families on vacation in Singapore.Warm Regards,RolandGuest Experience Executive

Dear Kuang Yuh,The Hotel Team deeply appreciates your kind words for ibis budget Crystal and is delighted to learn of your very good hotel experience. Many of our guests have in fact complimented our location for our close proximity to public transport, eateries and convenient amenities. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear Samuel,Thank you for choosing our hotel as your preferred accommodation choice. We value your patronage and hope we will have the opportunity to serve you again in the future.Warm Regards,RolandGuest Experience Executive

Dear DEBRAJ,Thank you for your perfect rating! Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear TEOH,Thank you for giving ibis budget Crystal a perfect rating! We are pleased to hear that you have enjoyed our strong shower water pressure and the amenities provided in the room. It has been such a pleasure to have provided you with an excellent hotel experience, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear bob,Thank you for letting us know you have found a great bargain and had awesome rest with our comfortable beds. We hope to see you soon on your next visit to Singapore!Warm Regards,RolandGuest Experience Executive