Your reason- Due to upgrading to digital line, no network at all. You should have an alternative for guest. What can you do in the night without TV programmes. Not even the mediacorp basic channel .
Wifi not working! Tv not working!
Water heater not working! The staff so rude, can't even satisfy the customer needs! Only give a nonsense complimentary little stuff like tables n fridge! Doesn't even feel like a chalet! Worst ever experience! Even the staff name of Nithia said he is the incharged, been talking to him about my needs not helpful only say can't do anything about it, like seriously incharged? Worst.
Pls renovate and upgrade yr room and bbq pit too old toilet too old television not working toilet door so old even the lock faulty. Never provide
big dustbin or rubbish plastic bag. Price too expensive like hotel but
the place is very dissapointed.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, พฤศจิกายน 2019
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
17 พ.ย. 2019
ชื่นชอบ: พนักงานและบริการ
Tv is not working the day we check in.
Overall is ok
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
8/10 ดี
Norah
เดินทางเป็นกลุ่ม, เดินทางกับครอบครัวและเด็กเล็ก
5 พ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Great time but only the TV is not working during my stay there.
To be honest the place its already a good spot where amenities are all nearby just a walking distance except furing the night time when the back gate are closed. For me to be paying that amount for just one night its not worth it. First of all towel with stains the telephone cant be used at all n the tv oh my god it is spoilt n the plug itself are broken. To think u guys gave us a list of anything that is spoilt or broken or eith any stains you have the right to deduct from the deposit money. You should have checked your room first before handing it to us. N lastly when i call the receptionist to inform them they told me they would send their guys over to check. Till midnight no one came to check. The unit is cherryloft blk J unit 02
They indicated in their terms and conditions that guest have to lower down their volume after 10pm but they night shift staff is terrible at handling the guest noise level. They just dont bother despite several complaints being made.
Mommoie
เข้าพัก 1 คืน, สิงหาคม 2019
การตอบกลับจาก Eby วันที่ 24 ส.ค. 2019
Dear Mommoie,
Greetings from CherryLoft!
We took immediate action regarding your feedback.
Thanks for your feedback.
This property has lot of potential. It’s a heritage resort that has been well maintained but still could use some attention. The vibe is good. The pool is really amazing. The staff is friendly and inviting. The beds and linens we’ve very clean and smelled nice. The AC worked like a cham. So the critical elements are there. Issues are that the need attention to detail. The bathroom has a slight leak that needs attention. The kettles plugin did not match the outlet. There were toothbrush kits but no coffee or tea packets. There was soap in a dispenser but no shampoo. The curtain in the kitchenette was a little short for the windo (which I remedied by putting my suitcase there) If these guys get some of these basics handled they have a winner I would stay thee again - it’s quite, comfortable and convenient to the airport.
Terrible ! Cockroaches, tv didn’t work , ceiling fan broke, wires everywhere, one room smelt of cigarettes, very expensive, pool had bandaids in it, whole place was dusty and filthy, refused to let us leave after paying through Expedia, Expedia offered no help and like 0.5% refund
Terrible experience
Don’t do it
Disgusting room, filthy and bad smelling. Probably the worst one I've ever seen, our family decided to move to another hotel once seen the room. I cannot recommend this to anyone.
Upon check in, the staff had difficulty in finding my booking as I had booked the chalet by Hotels.com. Eventually they found the booking tagged under Expedia. As with all hotel bookings, a deposit is required by the hotel management. However, Cherryloft only accepts cash deposits. There is a one dollar charge for every $100 transacted via NETS. I had two bookings so I was charged $202 instead of $201 even though it was one transaction. Unfortunately, no credit cards transactions were available. When asked about the surcharge for NETS transactions, the check in staff shared that it is their company policy and can be found in their website. I’ve checked their website and it only states cash deposits will be refundable upon check out. There’s no ATM available at their chalet buildings too.
The check in staff emphasized greatly of the house rules during checkin and their respective penalties. However, policing it was not carried out. So loud music was heard and chalet goers making a lot of noise well past midnight.
Room door couldn’t be closed unless you exert force. Sofa was torn very badly and bbq pit outside wasn’t clean up properly eg. still have some kind of sauce on the pit sides.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2018
8/10 ดี
Angustia
5 พ.ย. 2018
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Short vacation is okay
Comfortable and convenient for the whole family.
Angustia
เข้าพัก 1 คืน, พฤศจิกายน 2018
6/10 พอใช้
ผู้เข้าพักจริง
30 ต.ค. 2018
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The place was overpriced. The booking didnt go thru and i wasnt even notified of it.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2018
8/10 ดี
Sani, singapore
30 ต.ค. 2018
ชื่นชอบ: พนักงานและบริการ
Grass too long,alot of lizard.
Love to come back.
Hope that it can improve.
入住時,酒店職員給予一張check list 和有關入住的規則,說明晚上10:30後不能喧嘩嘈吵,但當晚過了10:30pm 仍有三四間渡假屋的住客在屋門前燒烤和放音響,大叫喧嘩,當時已立刻致電酒店職員處理,前後三次也未能控制其他住客在門外嘈吵玩樂,直到半夜二凌晨2峙許仍有音響大聲播放和人隆嘈雜,十分擾攘,當晚完至未能〉睡直到早上四時許。酒店職員失職,沒有好好管理。我們-家早上立峙許離開酒店去機場,還遇到有警車入來調查案件,十分恐怖!
Budget chalet... Quality not there... Room condition quite bad.. Pretty rundown..
Water leaking....
*acceptable customer service good, able to change roomif needed*