New Hotel Collection Smoky Mountains

2.5 star property
Hotel with free parking, in the vicinity of Wilderness at the Smokies

Choose dates to view prices

New Hotel Collection Smoky Mountains is near Sevierville Convention Center, offering a genuine mountain retreat. Travelers can sip fresh coffee at Honeybee Coffee, work out in the gym, or relax on the rooftop terrace with mountain views.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Gym
  • Laundry
  • Parking included
  • Air conditioning

Room options

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Fridge
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Single Trundle Bed and 1 Single Sofa Bed

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Fridge
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 1 Single Trundle Bed and 1 Single Sofa Bed

You may also like

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
101 E Main Street, Sevierville, TN, 37862

What's nearby

  • Dolly Parton Statue - 2 min walk - 0.2 km
  • Wilderness at the Smokies - 3 min drive - 3.5 km
  • Soaky Mountain Waterpark - 4 min drive - 3.8 km
  • Sevierville Convention Center - 5 min drive - 4.5 km
  • Titanic Museum - 7 min drive - 7.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 46 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬5 min walk
  • ‪Waffle House - ‬7 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Golden Corral - ‬16 min walk
  • ‪Starbucks - ‬18 min walk

About this property

New Hotel Collection Smoky Mountains

Hotel near Wilderness at the Smokies
Located close to Sevierville Convention Center, New Hotel Collection Smoky Mountains provides a rooftop terrace, a coffee shop/cafe and laundry facilities. Be sure to enjoy a meal at Honeybee Coffee, the on-site coffee shop. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking
  • A lift, concierge services and smoke-free property
  • Luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All rooms are individually furnished, and boast comforts such as fireplaces and air conditioning, as well as thoughtful touches such as free WiFi and separate sitting areas.
Extra amenities include:
  • 2 bathrooms with showers and hairdryers
  • Wardrobes/cupboards, separate sitting areas and kitchens

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Honeybee Coffee
  • Seasons 101
  • Sky Lounge 101

Things to do

  • Gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 2 bathrooms
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Fireplace
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.83 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Health club access
  • In-room coffee
  • Laundry facilities

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

New Collection Smoky Mountains
Central Hotel Ascend Hotel Collection
New Hotel Collection Smoky Mountains Hotel
New Hotel Collection Smoky Mountains Sevierville
New Hotel Collection Smoky Mountains Hotel Sevierville

Frequently asked questions

Is New Hotel Collection Smoky Mountains pet-friendly?

No, only service animals are welcome at the property.

How much is parking at New Hotel Collection Smoky Mountains?

Self-parking is free at this property.

What time is check-in at New Hotel Collection Smoky Mountains?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at New Hotel Collection Smoky Mountains?

Checkout is at 11:00 AM.

Where is New Hotel Collection Smoky Mountains located?

Located in Downtown Sevierville, this hotel is 2.4 mi (3.9 km) from Wilderness at the Smokies and 2.7 mi (4.4 km) from Sevierville Convention Center. WonderWorks and Titanic Museum are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

New Hotel Collection Smoky Mountains Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 85 out of 118 reviews
Rating 8 - Good. 19 out of 118 reviews
Rating 6 - Okay. 10 out of 118 reviews
Rating 4 - Poor. 3 out of 118 reviews
Rating 2 - Terrible. 1 out of 118 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comfy, and Elegant

Very clean, nice and spacious rooms. The kitchen has a large countertop and a big fridge with a water filter. The beds and pillows were super comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
This was the nicest place we have ever stayed at! Very clean, staff was very friendly, and an absolutely beautiful area.
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Just a beautiful place and incredible staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Eulalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and very roomy. Easy to get in and out.
Stayed 3 nights in Jun 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. I just wished we had a couple larger frying pans. Overall great place and would definitely stay again. Staff was amazing!
Stayed 4 nights in Mar 2024

10/10 Excellent

Sacoria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were great! The sizing and space of the suite was wonderful. We had a party of 7 and it was enough space for everyone. There was a lot of things to do around the hotel that wasn’t too far and the staff was wonderful even helping with a late check-in.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent choice for families. Our unit had three bedrooms and two bathrooms with a full size kitchen. It was well equipped and perfect for families looking to be close to Dollywood and the surrounding area.
Stayed 3 nights in Aug 2022

10/10 Excellent

Marcela

Gorgeous little corner

The stay at Central Hotel was terrific. The only thing was that we were next to a bustling road, and the quiet wasn't so peaceful with all that traffic noise, but overall the cleaning was excellent, the place was just beautiful, the staff was terrific, and the restaurant downstairs was Devine!
Stayed 4 nights in Jul 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were great, rooms were spacious, but could’ve use more hooks in bathroom for towels or towel bars. Wished restaurant was open daily especially for breakfast. Coffee shop was fine however. Location was great and employees were very, very friendly.
Stayed 4 nights in Sep 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They went above and beyond to make our stay awesome. Snooki’s the maintenance man was so much help.
Stayed 3 nights in Dec 2022

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

This place is completely renovated. It has everything you need for your stay. Everything was clean, plenty of towels, comfortable beds, nice kitchen, and plenty room. Located in downtown Sevierville, but very convenient to drive into Pigeon Forge or Gatlinburg. The location is easy to get out of. There is a restaurant attached and many other places to get food right nearby. Also giving five stars to Kathy who works there!
Stayed 3 nights in Jan 2024

10/10 Excellent

Demaurius

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was absolutely amazing and we will stay here each time we visit. Front desk staff were not very kind and attentive. Whenever we had requests, they made it a point to tell my wife “we will get to it when we can.” Also there was no active housekeeper that we were aware of to tend to the rooms. We had to make requests to get towels etc.
Stayed 3 nights in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dad of a family of 5

This place is a keeper. Close to everything. Beautiful inside and out. Cleanest place I’ve ever stayed in. Close secure parking. Already planning a future trip to the Smokies and not looking anywhere else. Washer and dryer in the room. Ours was a 2 queen bed in one private room and a king in another private room. Bedrooms have full closets. 2 full bathroom with large low entry showers. Full kitchen complete with oven, dishwasher, microwave, trash compactor, full refrigerator, granite countertops, cooking utensils and place setting for 6. I fear my review will make this place hard to book for me in the future. It’s that nice.
Stayed 7 nights in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just book it!

Totally blew my mind when I walked through the door. There are no pics that do the property justice. The suite was huge, clean and comfortable. Safe location and close to everything. Only downside was the beautiful tower clock that starts ringing at 6 am and they are building a juvenile detention center next to the hotel which kills the vibe of a wholesome town. Also it says pay at hotel but the hotel charges 1 night 48 hours in advance. Late check in is nice but card is fully charged before your stay so be prepared. Also no front desk after 7. A 10/10 stay and would recommend overall.
Stayed 3 nights in Feb 2024

4/10 Poor

Scott Andrew

Liked: Cleanliness, property conditions & facilities
Clean home like felling however couldn’t get fireplace to work and room windows allowed noise from street in front
Stayed 3 nights in Apr 2023

6/10 Okay

Crystal

Disliked: Cleanliness
It was ok. I stayed there a couple of years ago & was very pleased so I decided to stay when I returned. One of the showers didn’t appear fully cleaned in one of the bathrooms as well as the wall in the bathroom had what looked like to be something spilled and ran down the wall. There was a dirty towel on top of the washer & dryer but we didn’t use the washer/dryer while we were there. You have to pull all the trash as you leave which is fine but it makes me wonder how much cleaning is actually done at check out. Unsure if I will return with my next stay. We never saw any house keeping staff.
Stayed 3 nights in Jul 2024

2/10 Terrible

Tara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Terrible

I booked my stay from Hotel.com. I paid my booking in full. When i arrived i was charged more fees total i believe $68. They stated it was because i booked through expedia which i didnt. I will NEVER again stay here. Of course i paid the fee as anyone would in a pre paid booked full town. Also the fitness room on our floor was closed you had to visit a separate floor. Also the biggest thing other than the EXTRA FEES was there was a roof top bar that played music until 12am. I was on the 4th floor so we heard it until it quit playing. NEVER again.
Stayed 2 nights in Jul 2022

6/10 Okay

Candy

Liked: Cleanliness, property conditions & facilities, room comfort
We arrived went to check in and had to pay another 110 dollars for absolutely nothing. If u are looking to have a gym while your there dont. The so called gym is in the size of a broom closet and only one of the 2 peices were working. The security at night wasnt good . I thought the whole point of an access key was to have some security. This door stayed unlockes. Their was construction going on downstairs and the banging began at 7 and 8 am. I was realy upset at being woke up that early to construction. No mention of building being worked on when booking. Front desk clerk not very helpful at all. I doubt we would consider another stay with this establishment.
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed in unit 3303, it was spacious, nicely decorated and beautifully furnished, however we experienced some issues. The bed in the master was very uncomfortable, we couldn’t sleep without tossing and turning. The 3rd bedroom was small and without a dresser and a TV, this may or may not bother some but for us it was a problem, the water heater was very small for a 3 bedroom unit and for a family of 6 it took us over 3 hours to all shower. There is construction going on at the property so early in the mornings you can hear the workers outside banging. I wanted to sleep in on most days but we weren’t able too. The elevator was out of order most of our stay so having a 72 old climb up the stairs to the 3rd floor was an issue. Overall our stay was not as pleasant as we liked but it didn’t damper our trip. I would not stay here again.
Stayed 4 nights in Feb 2021

6/10 Okay

KEREN

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
If I booked with them again, I wouldn't book through Expedia. There was ANOTHER fee added on to each room that Expedia doesn't include in the pricing so make sure you add about another $203 to your booking. I was aware about the $30/day fee for using the parking lot, coffee pot, paper towels, etc. The staff was really nice. The hotel appeared really clean, but one of my friends found a wad of hair piled up in the sheets so you know the sheets weren't changed from the last guest. The hotel changed the sheets and compensated us the $30/night fee. I also didn't like how they want us to take the trash out at the end of our stay. The hotel is set up for a longer stay so I can understand that guest may leave a larger amount of trash than at short term stay hotels, but I feel like that's not being hospitable. They should change their policy to place all trash in the trash bags and leave them by the door, instead of having their guests take the trash out. They should mention that at check-in or at least tell us to read all instructions on the refrigerator. If I didn't see 3 families take out their trash, I probably would have been charge for not taking it out. The ice cream shop at the property was nice, so of us had mix feelings about the coffee shop, and there's a really good restaurant called the Appalachian that is walking distance from the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Evelande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort

The resort is excellent. The rooms are a little dated, but the service and premises were excellent. My family and I really enjoyed are time there.
Stayed 2 nights in Mar 2025

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room to stay...

The room was amazing... only issue was that the room floors were not clean they left dust under my socks
Stayed 3 nights in Oct 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, spacious accommodations.
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Stay

Pros: The room was very clean, spacious, and staff was friendly and helpful. Thank you. The beds were comfortable, too. Location was good as it is closed to many restaurants and attractions. Cons: Heavy rain leaked through one of the windows, which made our luggage wet overnight. Good thing there is a dryer at the condo. The AC is noisy in the living room. One of the toilets didn’t flush when we first arrived, and we didn’t even put any toilet paper in it, just urine. We unclogged it ourselves as it would be faster than calling service desk. They had the plunger in the bathroom.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot. Full kitchen was a plus
Stayed 5 nights in Jul 2024