Is New Hotel Collection Smoky Mountains pet-friendly?

No, only service animals are welcome at the property.

How much is parking at New Hotel Collection Smoky Mountains?

Self-parking is free at this property.

What time is check-in at New Hotel Collection Smoky Mountains?

Check-in start time: 4:00 PM; check-in end time: anytime.

Where is New Hotel Collection Smoky Mountains located?

Located in Downtown Sevierville, this hotel is 2.4 mi (3.9 km) from Wilderness at the Smokies and 2.7 mi (4.4 km) from Sevierville Convention Center. WonderWorks and Titanic Museum are also within 6 mi (10 km).

New Hotel Collection Smoky Mountains Reviews, Deals & Photos 2025

10/10 Excellent

Fadi

25 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comfy, and Elegant

Very clean, nice and spacious rooms. The kitchen has a large countertop and a big fridge with a water filter. The beds and pillows were super comfortable.

Stayed 2 nights in Apr 2025

10/10 Excellent

Heather

15 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This was the nicest place we have ever stayed at! Very clean, staff was very friendly, and an absolutely beautiful area.

Stayed 3 nights in Jan 2024

10/10 Excellent

John

11 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Just a beautiful place and incredible staff

Stayed 3 nights in Dec 2023

10/10 Excellent

Eulalia

5 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place was clean and very roomy. Easy to get in and out.

Stayed 3 nights in Jun 2024

10/10 Excellent

Cynthia

1 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved our stay. I just wished we had a couple larger frying pans. Overall great place and would definitely stay again. Staff was amazing!

Stayed 4 nights in Mar 2024

10/10 Excellent

Sacoria

17 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel and staff were great! The sizing and space of the suite was wonderful. We had a party of 7 and it was enough space for everyone. There was a lot of things to do around the hotel that wasn’t too far and the staff was wonderful even helping with a late check-in.

Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

11 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities

This is an excellent choice for families. Our unit had three bedrooms and two bathrooms with a full size kitchen. It was well equipped and perfect for families looking to be close to Dollywood and the surrounding area.

Stayed 3 nights in Aug 2022

10/10 Excellent

Marcela

31 Jul 2022

Gorgeous little corner

The stay at Central Hotel was terrific. The only thing was that we were next to a bustling road, and the quiet wasn't so peaceful with all that traffic noise, but overall the cleaning was excellent, the place was just beautiful, the staff was terrific, and the restaurant downstairs was Devine!

Stayed 4 nights in Jul 2022

8/10 Good

Helen

7 Sep 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beds were great, rooms were spacious, but could’ve use more hooks in bathroom for towels or towel bars. Wished restaurant was open daily especially for breakfast. Coffee shop was fine however. Location was great and employees were very, very friendly.

Stayed 4 nights in Sep 2023

10/10 Excellent

Bryan

30 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They went above and beyond to make our stay awesome. Snooki’s the maintenance man was so much help.

Stayed 3 nights in Dec 2022

10/10 Excellent

Charlotte

31 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

This place is completely renovated. It has everything you need for your stay. Everything was clean, plenty of towels, comfortable beds, nice kitchen, and plenty room. Located in downtown Sevierville, but very convenient to drive into Pigeon Forge or Gatlinburg. The location is easy to get out of. There is a restaurant attached and many other places to get food right nearby. Also giving five stars to Kathy who works there!

Stayed 3 nights in Jan 2024

10/10 Excellent

Demaurius

24 Mar 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Property was absolutely amazing and we will stay here each time we visit. Front desk staff were not very kind and attentive. Whenever we had requests, they made it a point to tell my wife “we will get to it when we can.” Also there was no active housekeeper that we were aware of to tend to the rooms. We had to make requests to get towels etc.

Stayed 3 nights in Mar 2024

10/10 Excellent

Chad

13 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dad of a family of 5

This place is a keeper. Close to everything. Beautiful inside and out. Cleanest place I’ve ever stayed in. Close secure parking. Already planning a future trip to the Smokies and not looking anywhere else. Washer and dryer in the room. Ours was a 2 queen bed in one private room and a king in another private room. Bedrooms have full closets. 2 full bathroom with large low entry showers. Full kitchen complete with oven, dishwasher, microwave, trash compactor, full refrigerator, granite countertops, cooking utensils and place setting for 6. I fear my review will make this place hard to book for me in the future. It’s that nice.

Stayed 7 nights in Jul 2024

10/10 Excellent

Angela

22 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just book it!

Totally blew my mind when I walked through the door. There are no pics that do the property justice. The suite was huge, clean and comfortable. Safe location and close to everything. Only downside was the beautiful tower clock that starts ringing at 6 am and they are building a juvenile detention center next to the hotel which kills the vibe of a wholesome town. Also it says pay at hotel but the hotel charges 1 night 48 hours in advance. Late check in is nice but card is fully charged before your stay so be prepared. Also no front desk after 7. A 10/10 stay and would recommend overall.

Stayed 3 nights in Feb 2024

4/10 Poor

Scott Andrew

18 Apr 2023

Liked: Cleanliness, property conditions & facilities

Clean home like felling however couldn’t get fireplace to work and room windows allowed noise from street in front

Stayed 3 nights in Apr 2023

6/10 Okay

Crystal

11 Jul 2024

Disliked: Cleanliness

It was ok. I stayed there a couple of years ago & was very pleased so I decided to stay when I returned. One of the showers didn’t appear fully cleaned in one of the bathrooms as well as the wall in the bathroom had what looked like to be something spilled and ran down the wall. There was a dirty towel on top of the washer & dryer but we didn’t use the washer/dryer while we were there. You have to pull all the trash as you leave which is fine but it makes me wonder how much cleaning is actually done at check out. Unsure if I will return with my next stay. We never saw any house keeping staff.

Stayed 3 nights in Jul 2024

2/10 Terrible

Tara

24 Jul 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Terrible

I booked my stay from Hotel.com. I paid my booking in full. When i arrived i was charged more fees total i believe $68. They stated it was because i booked through expedia which i didnt. I will NEVER again stay here. Of course i paid the fee as anyone would in a pre paid booked full town. Also the fitness room on our floor was closed you had to visit a separate floor. Also the biggest thing other than the EXTRA FEES was there was a roof top bar that played music until 12am. I was on the 4th floor so we heard it until it quit playing. NEVER again.

Stayed 2 nights in Jul 2022

6/10 Okay

Candy

21 Feb 2024

Liked: Cleanliness, property conditions & facilities, room comfort

We arrived went to check in and had to pay another 110 dollars for absolutely nothing. If u are looking to have a gym while your there dont. The so called gym is in the size of a broom closet and only one of the 2 peices were working. The security at night wasnt good . I thought the whole point of an access key was to have some security. This door stayed unlockes. Their was construction going on downstairs and the banging began at 7 and 8 am. I was realy upset at being woke up that early to construction. No mention of building being worked on when booking. Front desk clerk not very helpful at all. I doubt we would consider another stay with this establishment.

Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

17 Feb 2021

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

We stayed in unit 3303, it was spacious, nicely decorated and beautifully furnished, however we experienced some issues. The bed in the master was very uncomfortable, we couldn’t sleep without tossing and turning. The 3rd bedroom was small and without a dresser and a TV, this may or may not bother some but for us it was a problem, the water heater was very small for a 3 bedroom unit and for a family of 6 it took us over 3 hours to all shower. There is construction going on at the property so early in the mornings you can hear the workers outside banging. I wanted to sleep in on most days but we weren’t able too. The elevator was out of order most of our stay so having a 72 old climb up the stairs to the 3rd floor was an issue. Overall our stay was not as pleasant as we liked but it didn’t damper our trip. I would not stay here again.

Stayed 4 nights in Feb 2021

6/10 Okay

KEREN

8 Apr 2024

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

If I booked with them again, I wouldn't book through Expedia. There was ANOTHER fee added on to each room that Expedia doesn't include in the pricing so make sure you add about another $203 to your booking. I was aware about the $30/day fee for using the parking lot, coffee pot, paper towels, etc. The staff was really nice. The hotel appeared really clean, but one of my friends found a wad of hair piled up in the sheets so you know the sheets weren't changed from the last guest. The hotel changed the sheets and compensated us the $30/night fee. I also didn't like how they want us to take the trash out at the end of our stay. The hotel is set up for a longer stay so I can understand that guest may leave a larger amount of trash than at short term stay hotels, but I feel like that's not being hospitable. They should change their policy to place all trash in the trash bags and leave them by the door, instead of having their guests take the trash out. They should mention that at check-in or at least tell us to read all instructions on the refrigerator. If I didn't see 3 families take out their trash, I probably would have been charge for not taking it out. The ice cream shop at the property was nice, so of us had mix feelings about the coffee shop, and there's a really good restaurant called the Appalachian that is walking distance from the hotel.

Stayed 3 nights in Apr 2024

10/10 Excellent

Evelande

30 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort

The resort is excellent. The rooms are a little dated, but the service and premises were excellent. My family and I really enjoyed are time there.

Stayed 2 nights in Mar 2025

8/10 Good

Virginia

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room to stay...

The room was amazing... only issue was that the room floors were not clean they left dust under my socks

Stayed 3 nights in Oct 2024

10/10 Excellent

Michele

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very comfortable, spacious accommodations.

Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Stay

Pros: The room was very clean, spacious, and staff was friendly and helpful. Thank you. The beds were comfortable, too. Location was good as it is closed to many restaurants and attractions. Cons: Heavy rain leaked through one of the windows, which made our luggage wet overnight. Good thing there is a dryer at the condo. The AC is noisy in the living room. One of the toilets didn’t flush when we first arrived, and we didn’t even put any toilet paper in it, just urine. We unclogged it ourselves as it would be faster than calling service desk. They had the plunger in the bathroom.

Stayed 5 nights in Jul 2024

10/10 Excellent

Nick

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice spot. Full kitchen was a plus

Stayed 5 nights in Jul 2024

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