โรงแรมใกล้สวนเซอร์โตมา, วินเทอร์เฮเวน

"Comodidad"

"The receptionist at check-in was not the most friendly and avoided eye contact. We did not have enough bath towels for our family and had to call the reception to get at least an extra one. The next day same thing, we had only 3 towels for our family of 4: we called reception again but this time, we have been told to go downstairs and get the towels ourselves. There was a strange noise in our AC vent all night, which was a bit annoying. Check-out: receptionist was on the phone with a...

"Okey"

"พนักงานบริการดีแต่อยู่ไกลเมืองไปนิดถ้าคุณไม่มีรถ"

"Ok"

"Leaking A/C units onto room floors. The smell of mold was horrible. Had to switch rooms and same problem, not as severe. Strange people showed up late at night. A woman screaming at 1:30 am. I could not wait to get out of there!"

"Walked into our cottage, when you see sheets covering living room furniture, there is at auto air freshener sticking out of the a/c vent, and one hanging in the closet, when you go in the bathroom the ceiling is covered in mold. Did have clean sheets and towels. One positive thing was water pressure and hot water. I will never stay again "

"You expect quaint. You get unsafe, unsanitary and rudeness. You realize from the check-in through a tiny gated slot that this is not going well. You climb the rickety stairs up and follow the uneven hallway down to the room and use your old fashioned door key to enter. Inside the room is extremely outdated, mismatched, and smells of old Chinese food. The sheets are stained. There is no AC in the Florida summer. There are wire hangars in the open closets. It feels depressing, dank and eerie like...

"everything was fine"

"Highly recommend"