The reception staff is not helpful it’s the way they say no they did not offer to help when we ask if they could book the tour for us which we took the brochure from the hotel. The way they ask us to pay for the use of jacuzzi could be more polite. They also ask us to book one day in advance to use the Jacuzzi. After we agree to pay they say to come to reception to get the 2 bottles of sparking drink. It should be conveyed before we pay.. the jacuzzi was not turn on and we had to walk a level down to call the reception to get help. What was worst was the water they was out from Jacuzzi jet was filled with algae and smell bad.. we could not bother to complain as we were running out of time for our other appointment. Bad hotel experience which is very unusual for us..