"The location is excellent, and our room had a beautiful ocean view. Unfortunately, our experience was affected by the ongoing sewer repair and construction work directly in front of our room. The unpleasant smell made it difficult to enjoy the balcony, and the construction noise was disruptive.
To make matters worse, our room’s water supply was interrupted for approximately two hours. We suspect the construction may have accidentally damaged a water pipe, as the issue seemed to go unnoticed until the water stopped flowing. This happened just after we returned from a long hike, leaving us unable to use the bathroom or shower when we needed them most.
We appreciate that the staff were apologetic, but we felt that offering only a bottle of hand sanitizer was inadequate given the inconvenience and discomfort we experienced. We believe some form of additional compensation would have been a more appropriate gesture.
While the location and ocean view were great, the construction-related issues significantly affected our stay. We hope management will take this feedback seriously and consider how to better support guests when unexpected disruptions occur."
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