Why? Please call us directly to discuss.

We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jeremy

We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Juan

Thanks for the positive rating. Hope to welcome you again soon :) Regards, Juan

We truly regret the distress caused, Tracey! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

Hi, Geoff! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Ammy.

You lied about how many people were staying in the room. You said two when making the reservation on line. You came with three. Also, you fail to mention that you were not charged the extra person free for the second night of your stay.

Thank you so much for staying here and the perfect rating that you gave us.

The manager thought that the room was empty but knocked on the door several times before opening it up to make sure. You did not respond. He opened the door slightly and saw that the room was occupied and closed it quickly.

The bed has a three inch temperpedic cover. I could have taken it off for you for a firmer mattress. You were told that the breakfast was in the refrigerator. There is a sign in the room that gives directions for Wifi, how to get free Netflix and where the breakfast is.

To all those viewing this: The heat was checked the very next day and it worked just fine. These people were very strange and are still trying to get a discount for their stay. No one else had heat issues that night. Even so, they didn't say anything until they checked out; also adding that they wanted some money back. In short, don't think for a second that Stay Saratoga has rooms without heat.

It is October and in the 40's. The AC has not been on in months. The breakfast is On-the-go and the Subway wrap is steak and egg on flatbread. Yes, it's frozen, so what? They make them especially for us and deliver the wraps to us frozen. Sorry about the bath tub. We would have scrubbed it for you if you asked us to.

I showed you in the freezer there were steak, cheese and egg on Flatbread wraps from Subway. The muffins are fresh. They are in a plastic container because they have to be sealed according to the Board of Health. As you saw, there is no labels on the container; they are fresh muffins; they were not left in there; they were placed in there for you.

The room was very clean. The mattresses are Temperpedic, so no springs, the breakfast is not a burrito, it is steak egg and cheese on a flatbread. Yes it is frozen but just needs to be heated up. The muffins are fresh. They stay fresh in the full size refrigerator in your room in the fully equipped kitchen. The air quality? What? I told you that the smell in the room when you walked in was from a non toxic cleaner called Simple Green. This review is not warranted and is very mean.

Please take this down as you promised. Thank you.

Although I appreciate your business and the five star review, saying that the room is dated is incorrect and will give the wrong impression. This is a Victorian Inn, and the rooms reflect that era. Everything from the hardwood floors to the Temperpedic mattresses are new.

Why is a wrap from Subway a bad thing? It's steak and cheese in an egg wrap on a flatbread. It's delicious. You also failed to mention the fresh blueberry muffins, oatmeal, coffee, tea, and complimentary bottles of water that were in a fully equipped kitchen.