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Reviews of Blue Tree Premium Alphaville

3.5 out of 5
Blue Tree Premium Alphaville
Alameda Madeira, 398, Barueri, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 958 reviews" "
Rating 8 - Good. 283 out of 958 reviews" "
Rating 6 - Okay. 90 out of 958 reviews" "
Rating 4 - Poor. 33 out of 958 reviews" "
Rating 2 - Terrible. 23 out of 958 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with family
Liked: Property conditions & facilities
Great location and close to dining and shopping venues.
Stayed 7 nights in Apr 2024

10/10 Excellent

Davi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay ! Was very pleasant !
Stayed 13 nights in Apr 2024
Response from Beatriz S Varella on 29 Apr 2024
Dear Mr Davi,Thank you for your comments about your stay in our hotel.We hope to see you soon.Kind regards.Beatriz S VarellaGeneral Manager

8/10 Good

Sho, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first time to stay at Alphaville. The hotel situated at the very convenient commercial area, which has a lot of eating options, including cafe. The supermarket is walking distance. The staffs were nice and very efficient. The only thing missing was coffee maker and hot pot in the room. Otherwise, very comfortable.
Stayed 1 night in Mar 2024
Response from Beatriz S Varella on 22 Mar 2024
Dear Mr Sho,Thank you for your comments about youir stay in our hotel.We shared your concerns with our team to improve the quality of our services.We hope to see you soon.Kind regards,Beatriz S VarellaGeneral Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Good service but were somehow not clean
Bed sheets and towels were not clean. Furniture such as the sofa and the work chair had stains on the fabric.
Stayed 2 nights in Jan 2024
Response from Beatriz S Varella on 3 Feb 2024
Dear Guest,Thank you for your comments about your stay in our hotel.We shared your concerns with our team to improve the quality of our services.We hope to see you soon.Kind regards,Beatriz S VarellaGeneral Manager

6/10 Okay

Ian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
They were in the middle of a refurbishment, which was noisy and dirty
Stayed 3 nights in Sep 2023
Response from Beatriz S Varella - Gerente Geral on 30 Sep 2023
Dear Mr Lan,Thank you for your comments about your stay in our hotel.We appologize for all the inconvenients. We shared your concerns with our team to improve the quality of our services.Kind regards,Beatriz S VarellaGeneral Manager

8/10 Good

Luiz Cassio

Stayed 2 nights in Sep 2023

10/10 Excellent

Andrea Caruso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Aug 2023
Response from Blue Tree Premium Alphaville on 31 Aug 2023
Prezada Sra Andrea, Agradecemos o envio da avaliação referente à sua estada em nosso hotel. Ficamos felizes que sua experiência tenha sido satisfatória.Atenciosamente; Equipe Blue Tree Premium Alphaville

10/10 Excellent

Devin

Stayed 2 nights in May 2023

10/10 Excellent

Enzo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

michel

Liked: Cleanliness, staff & service, property conditions & facilities
Reception under renovation. Very good room. Great breakfast. Gym and pool below expectations.
Stayed 1 night in Apr 2023
Response from Beatriz S Varella - Gerente Geral on 17 Apr 2023
Dear Mr Michel,Thank you for your comments about your stay in our hotel.We shared your concerns with our team to better improuve the quality of our services.We hope to see you soon.Kind regards.Beatriz S VarellaGeneral Manager

8/10 Good

enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it is certainly worth staying . Not only is it competitive in cost but is a well and clean hotel. I would highly recommended and stay hear again. The shower presure is great but not necessay - you can reduce water consumption in have by simply placing regalators o. The shower and faucet...The only thing is that one of our rooms had a musty stay... other than this great.
Stayed 3 nights in Apr 2023
Response from Beatriz S Varella - Gerente Geral on 15 Apr 2023
Dear Mr Enrique,Thank you for your comments about your stay in our hotel.Well share your concerns wuth our team to better improuve the quality of our services.We hope to see you soon.Kind regards.Beatriz S VarellaGeneral Manager

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
I like this blue tree a lot. Easier access to highway, shops and restaurants.
Stayed 3 nights in Mar 2023
Response from Beatriz S Varella - Gerente Geral on 2 Apr 2023
Dear Ms Juliana,Thank you for you comments about your stay in our hotel.We hope to see you soon.Kind regards.Beatriz S VarellaGeneral Manager

10/10 Excellent

hendri

Liked: Staff & service, amenities
The staff were so kind and went the extra mile to accommodate me. Way above average
Stayed 1 night in Mar 2023
Response from Beatriz S Varella - Gerente Geral on 20 Mar 2023
Dear Mr. Hendri,Thank you for you comments about your stay in our hotel.We hope to see you soon.Kind regards,Beatriz S VarellaGeneral Manager

2/10 Terrible

Saerom

Stayed 3 nights in Feb 2023

6/10 Okay

Maria, miami

Business traveller
Liked: Cleanliness, property conditions & facilities
Couldn’t sleep, even at the 6 floor I heard a noisy crowded meeting till past midnight and I needed to wake up at 3:30 am. Asked for a wake up call that never happened
Stayed 1 night in Aug 2022
Response from Beatriz S Varella - Gerente Geral on 16 Aug 2022
Dear Ms Maria, Thank you for sharing your experience with us. We appologize for all the inconvinients you had during your stay and we hope to see you soon to better serve you. Kind regards, Beatriz S Varella General Manager

10/10 Excellent

Estefane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Their housekeepers are the best!
Stayed 6 nights in Jun 2022
Response from Beatriz S Varella on 18 Jul 2022
Prezada Sra Estefane, Agradecemos o envio da avaliação referente à sua estada em nosso hotel. Ficamos felizes que sua experiência tenha sido satisfatória e esperamos recebê-la novamente em uma breve oportunidade. Atenciosamente; Beatriz S Varella Gerente Geral

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have the room I purchased for the first night and I was not reimbursed the rate difference. But once they straightened out the wrong room situation, it was a very enjoyable stay. No additional issues.
Stayed 9 nights in Jun 2022
Response from Beatriz S Varella on 18 Jul 2022
Dear Ms Elizabeth, Thank you for your comments about your stay in our hotel. We hope to see you soon. King regards Beatriz S Varella General Manager

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio y cómodo, buena atención.
Stayed 4 nights in Jun 2022
Response from Beatriz S Varella - Gerente Geral on 18 Jun 2022
Hola Sra Gabriela, Muchas gracias por el envio de sus comentarios sobre su estancia en nuestro hotel. Esperamos recibirla en una proxima oportunidad. Saludos cordiales Beatriz S Varella Gerente General

10/10 Excellent

Devin

Stayed 3 nights in May 2022

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

SIMONE

Stayed 3 nights in Apr 2022
Response from André Souza on 18 Apr 2022
Prezada Sra. Simone, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer tê-la conosco. Esperamos revê-la em breve. Cordialmente, André Souza Gerente Geral

10/10 Excellent

jociane

Stayed 1 night in Mar 2022
Response from André Souza on 31 Mar 2022
Prezada Sra. Jociane, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer tê-la conosco. Esperamos revê-la em breve. Cordialmente, André Souza Gerente Geral

10/10 Excellent

João

Stayed 1 night in Mar 2022
Response from André Souza on 31 Mar 2022
Prezado Sr. Joao, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer tê-lo conosco. Esperamos revê-lo em breve. Cordialmente, André Souza Gerente Geral

8/10 Good

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very nice hotel in nice area. Shopping nearby
Stayed 10 nights in Feb 2022
Response from André Souza on 3 Mar 2022
Dear Mrs. Cindy, First we would like to thank you for your visit and for dedicating part of your time evaluating us. It was a great pleasure to welcome you to our Hotel. We hope to see you again soon! Cordially Andre Souza General manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from André Souza on 29 Jan 2022
Prezado Sr. James, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer recebê-lo em nosso Hotel. Esperamos revê-lo em breve! Cordialmente, André Souza Gerente Geral

8/10 Good

Rodrigo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from André Souza on 1 Feb 2022
Prezado Sr. Rodrigo, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer recebê-lo em nosso Hotel. Esperamos revê-lo em breve! Cordialmente, André Souza Gerente Geral

10/10 Excellent

AUGUSTO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from André Souza on 23 Nov 2021
Prezado Sr. Augusto, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer recebê-lo em nosso Hotel. Esperamos revê-lo em breve! Cordialmente, André Souza Gerente Geral

8/10 Good

Fabio

Liked: Staff & service, property conditions & facilities, room comfort
TEAM OF RECEPTION ITS AMAZING...
Stayed 5 nights in Sep 2021
Response from André Souza on 18 Oct 2021
Prezado Sr. Fabio, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer recebê-lo em nosso Hotel. Esperamos revê-lo em breve! Cordialmente, André Souza Gerente Geral

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from André Souza on 18 Oct 2021
Prezado Sr. Israel, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer recebê-lo em nosso Hotel. Esperamos revê-lo em breve! Cordialmente, André Souza Gerente Geral

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood is very pleasing and safe. Very nice restaurants around.
Stayed 3 nights in Jul 2021
Response from André Souza on 31 Aug 2021
Dear guest, First we would like to thank you for your visit and for dedicating part of your time evaluating us. It was a great pleasure to welcome you to our Hotel. We hope to see you again soon! Cordially Andre Souza General manager

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Valor Café da Manhã
Eu entendi que o café da manhã era free. Pedi no quarto, por questões relacionadas à COVID, e na saída paguei R$76,00. Entendo que possa haver uma taxa extra para tomar café no quarto, mas esse não me pareceu um valor justo.
Stayed 1 night in Jun 2021
Response from André Souza on 23 Jun 2021
Prezado Sr. Marcos, Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando. Foi um grande prazer recebê-lo em nosso Hotel. Lamentamos que sua experiência não tenha sido totalmente satisfatória, porém estamos trabalhando de forma intensa na correção de quaisquer pontos falhos. Esperamos revê-lo em breve! Cordialmente, André Souza Gerente Geral

10/10 Excellent

RIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Nice and clean! Just the valet service That could be cheaper
Stayed 1 night in May 2021
Response from André Souza on 18 May 2021
Dear Mr. Rian, First we would like to thank you for your visit and for dedicating part of your time evaluating us. It was a great pleasure to welcome you to our Hotel. We hope to see you again soon! Best Regards Andre Souza General Manager

8/10 Good

Devanand Rahul

Stayed 5 nights in Oct 2020
Response from André Souza on 27 Nov 2020
Prezado Sr. Devanand , Primeiramente gostaríamos de agradecer sua visita e por dedicar parte de seu tempo nos avaliando, é sempre muito importante para nós. Foi um grande prazer recebê-lo em nosso Hotel. Cordialmente, André Souza Gerente Geral

10/10 Excellent

FABIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in SP
Great hotel, very comfortable rooms and friendly staff
Stayed 2 nights in Feb 2020
Response from André Souza - General Manager on 24 Feb 2020
Dear Mr. Fabio, Thank you for rating our hotel. We are happy to know that you enjoyed your stay and it would be a pleasure to see you in a near future! Best Regards, André Souza - General Manager

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in.
Great hotel and friendly staff. I don’t speak the language here but they do have staff that speaks English and was able to get our check in done with ease.
Stayed 1 night in Feb 2020
Response from André Souza - General Manager on 21 Feb 2020
Dear Mr. Derrick, Thank you for rating you recent stay at the Blue Tree Premium Alphaville. It was a pleasure to receive you and your family in out hotel! We are happy to know that you enjoyed your stay and we could assist you on your own language. We are looking forward for your next visit! Sincerely, André Souza - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from André Souza on 6 Feb 2020
Prezado hóspede, Muito obrigado por avaliar os serviços do Blue Tree Premium Alphaville. Ficamos muito felizes com o resultado de nosso trabalho e saber que gostou de nosso hotel! Quando estiver pela região, não deixe de nos visitar! Cordialmente, André Souza - Gerente Geral

10/10 Excellent

Ana Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was amazing! Also the rooms are very comfortable and clean!
Stayed 1 night in Dec 2019
Response from André Souza - General Manager on 3 Jan 2020
Dear Mrs. Ana Carolina, Thank you for visiting us and for sending us your feedback about our hotel. It was a pleasure to receive you as our guest! We are happy to know that we were able to transmit the standards of excellence of the Blue Tree hotel chain. We hope to see you in a near future! Regards, André Souza - General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from André Souza - Gerente Geral on 13 Dec 2019
Prezado hóspede, Agradecemos sua visita e pelo envio de sua avaliação. Ficamos muito felizes com o resultado. Isso significa que estamos no caminho certo! Será um grande prazer revê-lo em nosso hotel em breve! Cordialmente, André Souza - Gerente Geral

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property. My office was in the same building so that was an added advantage but even without that this definitely is a premium property in alphaville
Stayed 7 nights in Aug 2019
Response from André Souza on 20 Aug 2019
Dear guest, Thank you very much for sending us your feedback about your recent visit at the Blue Tree Premium Alphaville. It is always a pleasure to receive you in our hotel! It is really important for us, to keep on improving our services and be able to reach the standard of excellence of the Blue Tree chain. Looking forward for your next trip to Alphaville, Sincerely, André Souza - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay at Alphaville
Great service overall and great location. Indoor swimming pool with warm temperatures is a great plus.
Stayed 4 nights in Aug 2019
Response from André Souza on 20 Aug 2019
Dear Guest, Firstly we would like to thank you for visiting us and say that is always a pleasure to receive you at the Blue Tree Premium Alphaville. We are happy to know that you enjoyed our swimming pool and our staff was able to transmit the standards of excellence of the Blue Tree chain during your stay. We hope to see you again in a near future! Sincerely, André Souza - General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Missing an iron and ironing board. Would be nice to have in room without calling. Wouldn’t stop me from coming back.
Stayed 1 night in Jul 2019
Response from André Souza on 6 Aug 2019
Dear Guest, Thank you vfor your feedback and suggestion about the ironing board. It was a pleasure to receive you as our guest! We hope to see you again in a very near future. Regards, André Souza - General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful when airline lost my luggage and they helped get it back and navigate between the language barrier.
Stayed 4 nights in Feb 2019
Response from André Souza on 25 Jul 2019
Dear Guest, Thank you very much for sending us your feedback about your recent visit in Alphaville. It was a pleasure to receive you in our hotel! I´m pretty sure our staff will be happy to know from you that they were able to transmit the standards of excellence thourgh our services. We hope to see you again soon, Best Regards, André Souza - General Manager

10/10 Excellent

Renan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 12 nights in May 2019

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from André Souza on 7 Jun 2019
Prezado Sr. Edson, Muito obrigado por nos enviar sua avaliação sobre sua recente estada no Blue Tree Premium Alphaville! Foi um grande prazer recebê-lo e esperamos revê-lo num futuro próximo! Cordialmente, André Souza - Gerente Geral

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Apr 2019
Response from André Souza on 11 May 2019
Prezado Hóspede, Agradecemos por nos enviar sua avaliação do Blue Tree Premium Alphaville. Esperamos recebê-lo novamente em breve. Cordialmente, André Souza Gerente Geral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Ronaldo Vicente on 1 May 2019
Agradecemos o contato e interesse pelo Blue Tree Premium Alphaville.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2019
Response from André Souza on 3 May 2019
Prezado Hóspede, Agradecemos por nos enviar sua avaliação do Blue Tree Premium Alphaville. Esperamos recebê-lo novamente em breve. Cordialmente, André Souza Gerente Geral

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alphaville Stay
I was there for over a week and had an excellent time. Clean, good breakfast, good room service and comfortable room.
Stayed 9 nights in Mar 2019
Response from André Souza on 8 Apr 2019
Dear Mrs. Diana, Thank you for taking the time to review Blue Tree Premium Alphaville. We hope to see you again soon. Sincerely, André Souza General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2019
Response from André Souza on 30 Apr 2019
Prezado Hóspede, Agradecemos por nos enviar sua avaliação do Blue Tree Premium Alphaville. Esperamos recebê-lo novamente em breve. Cordialmente, André Souza Gerente Geral