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"Lovely staff and service"

"Room was large and beds very comfortable. Hot water ran out in the morning so cold shower for friend. Food was varied and tasty at breakfast and evening meal. Lovely bar serving a variety of drinks and cocktails. Staff very friendly and helpful"

"Loved all of it!!!! This is a beautiful and mystical hotel with lovely gardens and fine dining. There were so many beautiful rooms and the staff were exceptional."

"Few things were super impressive as follows: 1) All the staffs were so helpful, welcoming and always there for us when we needed. 2) If you prefer something that gives you a traditional vibes apart from a concrete high rise building this place is highly recommended. 3) The entire place was neat and clean along with worthy prices. Besides these nothing was found by me which is problematic or annoying. Long story short,I liked staying there."

"Prarthana and the staff was very professional and friendly. We had a very delicious breakfast next morning. Views were amazing from our room. Location is beautiful and very conveniently close to the tea lounges and Nuwara Eliya town. Room is very clean and comfortable. "

"Stayed here for 1 night but it was absolutely delightful! The staff was very hospitable, the amenities were great, location of the hotel relative to the touristy attractions was fantastic. The breakfast was a la carte but on point, room was decent sized and clean too. Gave us nothing to complain about. 9/10 and would highly recommend."

"Very welcoming and friendly hosts, and a delicious breakfast! The room was spotless and the location was perfect — close to everything while still being a lovely and peaceful place to stay. We really enjoyed our stay!"

"The stray was wonderful.. location is beautiful ."

"Nice peaceful location with Good views . Staff is very helpful"

"Great property with amazing food! I feel the highlight for me was the food… they had a variety of options to choose from and the taste was truly amazing"

"Das Serendip Hotel liegt eigentlich traumhaft - aber in the middle of nowhere. Ohne telefonisches Anfordern eines tuktuk geht nichts. Das Personal war sehr freundlich aber wenig geschult. Die Zimmer wurden in den vier Tagen (von zwölf gebuchten) nicht einmal gemacht. Expedia sollte darauf hinweisen dass es ein prima geignetes Hotel ist für einen stop over in Kandy aber als Standorthotel eher ungeignet."

"We stayed just for a night as a stopover drive from arugam bay to Ahungalla. We had the family room which has two bedrooms, one with 2× double bed and the other 1x double bed. Had a fridge/freezer and a living room. No air conditioning but wasn't needed as the weather was already cold in nuwara Eliya. Breakfast included offered western (sausages, toasted bread and eggs)or srilankan food (dosa, sambal, eggs). Offered fruita and juice. Great location very high up on the mountain with a nice view...

"Decent property or a short stay. The dining experience was good. Close to Nuwara Eliya town centre but not walkable. Considering the fact the area is a hill station with cold/colder weather conditions, the room(s) need a better heating setup that can make the visitors feel comfortable inside the room."

"Solo female traveler. Felt very safe. Beautiful room and friendly staff."