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"The hotel staff are so helpful. Very attentive. Great view of the mountains and volcano from the room. Very peaceful and tranquil."

"Es un sitio precioso y muy tranquilo. Hay una estufa en la habitación programada para algunas horas, a mi parecer, la encendería antes ya que he tenido algo de frío, sobretodo antes de ir a cenar."

"Friendly staff - 1 struggle w English, other 2 very good. Guess Owner, old lady always there with smile, she can’t speak English. Free coffee and tea and water at reception through out the day. Check out 6.30am and simple take away breakfast (sandwich ham w cheese n drinks n snacks) ready."

"Staff very helpful and friendly, although no English. Happy to converse using translation tools. Swimming pool was closed due to it being winter, which I didn’t reslise when I booked. A couple of times there was no water, no electricity and no wifi, but staff worked to resolve the issue. Breakfast was very good and there was free tea, coffee and iced drinking water available all day. I didn’t have supper at the hotel but did have some drinks at the bar by the open fire which was welcoming...

"The staff were all incredibly friendly and welcoming. When I asked for an extra heater, they brought one to my room right away and regularly checked in to make sure everything was working properly. I got sick during my stay, and the front desk was kind enough to help me call a local taxi so I could get to a clinic. Overall, I would highly recommend this place to my friends. It’s in a very convenient location, just a short walk from the town center, and the service truly made the stay even...

"Helpful staff, kept luggage after check out. Nicely located for all town centre facilities and tours."

"Location was amazing. I was originally worried that it would be noisy because it’s so central, but it was quiet. The staff were AMAZING! I chatted with Christian a lot which made me change up our itinerary a little bit and it was definitely for the best. The pool was bit too cold for me since we went in May (felt like a cold plunge the one time I went), but it was still nice to lay out. Absolutely recommend this location."