Hi, Thank you for the feedback. I feel sorry that your expectations were not met and that you needed to feel disapointed. I want to respond as owner to the points you mentioned in your review. 1. We send the email explaining the instructions 2 days before the arrival. We could make it also earlier but so far this has not been so big problem. 2. We have staff who is there also in the night time but as we explained in the email there might be times you do not find them or they might be cleaning a room and you do not notice them. 3. In Finland doors are not usually opended by the key from inside the rooms bu you must use the switch. Some of the room doors are little bit tight and you need to push or pull gently but no extra power should be needed. We will improve this and the instuctions however. 4. We have the numbers on every room door. But I think we could add also the signs quiding people to right rooms too. We can add this, thanks for a good point! 5. In Finland almost 100% of the houses (also guest houses) are meant to be without the shoes and it is not usual to use slippers inside. However we have some and it is fine if people want to use them or their own. We clean the floors all the time carrefully that it is perfectly fine and comfortable to be with the socks. And floors are not getting so dirty when no one uses the shoes inside. I understand that this might be strange if you are not used to this. 5. We have locks in all the shower rooms and toilets. It might be that you did not notice the locking system behind the laundry room. I am very sorry, I think we should have explained it better. 6. We also have locks for every room door and a video valve control. The place is secure and we have never had any security problems so far and will do our best that will not have in the future either. 7. We try to keep our prices low and one disadvantage is that we can not keep so many staff members and 24 hours front-desk service. We have 24 hours mobile / whatsup service though and usually we have someone in the house too. 8. And in the winter we have so much snow in the garden that it can only be used for rolling in the snow, playing or just enjoying the winter scenary. There is a fence to avoid people coming to the garden from the street. In the summer time the garden is also nice :)

Thank you so much for your nice feedback. It is good to hear that you had good time and enjoyed guesthouse facilities :) Have a nice journey back!

It is great to hear that you enjoyed your stay at our guesthouse. We will change the washing soap we have been using for the towels. Thank you for your feedback!

Thank you for your response! Welcome back.

Kiitos palautteestasi. Vastaan viestinnästä vierastalon osalta. Olen pahoillani, että sinulle on lähtenyt vahingossa englanninkielinen viesti. Tämä johtui luultavasti siitä, että olit valinnut kieleksi englannin tai sitten sitä ei ollut valittu lainkaan, jolloin oletuksena viestit lähtevät englanniksi. Anteeksi, että en tarkistanut sinun kohdallasi tätä! Tervetuloa uudelleen!