Photo by Damon Ashcroft
Q - Hotels hotels in Ross-on-Wye
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
Check prices for these dates
Top Ross-on-Wye Hotel Reviews
Hotel Indigo Gloucester The Forum By IHG
10/10 Excellent
"Beautiful hotel. Staff excellent Great location Can't fault it"
Cheltenham Chase Hotel & Spa
2/10 Terrible
"We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing. Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key card is removed, the AC switches off and can only be reset by reception. The next day, after returning from Cheltenham at 2pm, we asked reception to reset the AC again. The short-haired receptionist rudely told us to wait behind a queue of check-ins, despite the reset taking only seconds. An hour later my wife was told it would be sorted, but 3 hours later the AC was still off. I had to go down again and insist it was reset, only to be snapped at that she was busy and working alone. Even another guest commented on how rude this was. Regardless of staffing issues, paying guests should not wait 3 hours for a simple fix or be spoken to so dismissively. I raised the issues with Adrian at checkout, but although polite, he showed little interest in resolving the complaint. Overall, a very disappointing stay with misleading advertising and poor customer service."
Leonardo Hotel Cheltenham
8/10 Good
"Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying. There is not air-conditioning and rooms can get very hot. Staff were generally good especially Matt. Breakfast was average"
Hatherley Manor Hotel & Spa
10/10 Excellent
"Reception staff welcoming,bar staff equally as lovely, room was perfect. Hotel really clean and presentable. Breakfast was very nicely presented,great choice and cooked to perfection. No complaints at all ! Compliments to the team"
De Vere Tortworth Court
10/10 Excellent
"Booked a long weekend for my wife and I. Very easy to get to from junction 14 on the m5 (only 5 minutes). Tortworth Court is well worthy to be a part of the De Vere chain of hotels, it's so exquisite and unique and has been brought upto a standard for everyone to admire. All the staff were very freindly and professional from check in to check out. features like the Library Bar and the Atrium Bar blew us away with decor and lighting and a vast selection of beverages and food. We stayed in the Gilbert Room 22 which is in the main building at the top of a long sweeping staircase. Outside the building the gardens are to be admired and the upkeep is spotless. To all the staff, you made it such a memorable weekend and we shall be returning."
Green Dragon Hotel
8/10 Good
"One night stay while visiting friends in Hereford, good night sleep, will be beck!"
Queens Hotel Cheltenham
6/10 Okay
"Beautifully clean, large room, however, we stayed during the bank holiday heatwave and the air con wasn't working. A portable air con unit had been placed in the room but wasn’t enough for such a large space. Unable to open windows, so had a sleepless night due to the unbearable heat. Huge room, great shower and very comfortable bed. We also stayed for breakfast which was amazing! Beautiful hotel just a shame that we chose a boiling hot weekend to stay."
Gloucester Robinswood Hotel by Sunday
6/10 Okay
"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."
The Kings Head Hotel
8/10 Good
"Good breakfast, staff very friendly and helpful, very clean"