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"Great hotel with great service!"

"Cleaner reception area"

"Such a nice aesthetic good location and very clean beautiful rooms."

"Breakfast buffet wasn’t great as food ran out and took a while to refill. Staff was great overall. Rooms was clean and large but AC wasn’t cooling enough. Great location and valet was amazing yet expensive. Great hotel to stay at just couple of tweaks here and there"

"I enjoy the space. And maintenance can be better."

"The location was perfect. It's a clean hotel. You have to add breakfast to your reservation; otherwise, you can't request it. Breakfast isn't a buffet; they give you a few options. The room has a refrigerator. The problem was that they charged me $500, claiming they detected smoke in the room. Nobody smoked in the room. I called for over two weeks to dispute the charge. They answered a month later, saying they would contact me, but nobody did. Be careful!"

"Great location and friendly staff. However, the housekeeping never cleaned our room, they just emptied the trash in the very small trash cans and put clean towels in the room. We had to bring down additional trash to keep our room clean. Used towels were also not picked up. We were at the sight for almost a week, so this should have been done."

"Beautiful historic building. Very clean. The staff was helpful. The bar was nice. Only downside is there is no restauarant or breakfast or even coffee available in the hotel (there is a nice Cafe next door that you get a $10 voucher for but not ideal for early morning take off)."

"Like the bathroom simple yet modern design"

"air conditioner"

"Good"

"Great roof top vibe great art best hotel for a trip in the city"

"Wonderful hotel with very nice staff, easy check in and check out, clean, large room that lacked for nothing except a fridge. I love the location on the upper west side, near to the natural history museum and Central Park. Nice Matin offers nice meals throughout the day with a hotel discount. The price is half what the same room would be on the east side. They do not have valet parking but the parking lot they recommend gives a big discount if you are staying at the Lucerne. "

"Good"

"Great location, continental breakfast a bonus. Lifts are temperamental"

"great location, clean rooms, modern amenities, food, coffee shop, digital elevators, streamingTVs. Rooftop bar very nice BUT we got cheated because I paid nearly $400 to see the fireworks from rooftop ——and I guess July 4, 2026 tix not selling as expected b/c they let in guests who did NOT pay $150 a ticket and were trying to differentiate it, I suspect, based upon an open bar which my ticket provided — BUT I wasn’t interested in. They told me that no one was being allowed up there without...

"My favorite place to stay"

"Clean room. Love the flooring - no carpets! Staff very helpful. Even able to leave our luggage for several hours after checking out."