4 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of Hotel Mousai Puerto Vallarta Adults Only

5 out of 5
Hotel Mousai Puerto Vallarta Adults Only
Puerto Vallarta

Reviews

9.4

Exceptional

Rating 10 - Excellent. 606 out of 735 reviews" "
Rating 8 - Good. 72 out of 735 reviews" "
Rating 6 - Okay. 23 out of 735 reviews" "
Rating 4 - Poor. 14 out of 735 reviews" "
Rating 2 - Terrible. 20 out of 735 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

mitra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property I beautiful. Service & food is 3 star . We had 7 rooms , almost every room had one kind of problem. Service was late. Call for anything takes at least 30 min. Never recommend it again.
Stayed 4 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean furnishing and fantastic service.
Stayed 5 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 21 May 2024
Dear Maria,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property the staff and food were all excellent
Stayed 4 nights in May 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 21 May 2024
Dear Fernando,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

6/10 Okay

Thomas, Fort Worth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I reserved a North tower corner suite (ocean view) and was pushed to a South tower suite with a view of construction on the mountain side.
Stayed 4 nights in May 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 17 May 2024
Dear Thomas,Thank you so much for taking the time to write such a detailed review! I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Only disappointment was they are supposed to restock the mini bar every 24 hrs, ours was never restocked even after calling front desk. Also ordered room service on our last morning before checking out, and never received. Waited over an hour.
Stayed 2 nights in May 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 13 May 2024
Dear Nicholas,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,

10/10 Excellent

Kirra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mousai was one of the best experiences I’ve ever had at a resort. From the hospitality to the food we could not have asked for a better experience. 10/10 recommend!
Stayed 4 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 9 May 2024
Dear Kirra,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor for us to welcome you back soon and offer you our hospitality.Kind regards,

10/10 Excellent

Ani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing place. Love love love
Stayed 4 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 5 May 2024
Dear Ani,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking thetime to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving ourguests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,Cecilia BustosGeneral ManagerHotel Mousai

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 5 May 2024
Dear Miguel,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Cecilia BustosGeneral ManagerHotel Mousai

10/10 Excellent

Jose L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 17 May 2024
Dear Jose L.Thank you for taking the time to share your experience of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

rouzbeh

Liked: Cleanliness, staff & service, property conditions & facilities
great!
Stayed 3 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 1 May 2024
Dear rouzbeh,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class service and food! Spacious rooms and loved the rooftop pools. We will be back.
Stayed 5 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 18 Apr 2024
Dear Tara,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Jacquelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 9 May 2024
Dear Jaquelin,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Kayhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
Stayed 3 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 18 Apr 2024
Dear Kayhan,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Hotel Mousai. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,

10/10 Excellent

Amy

Stayed 4 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 5 May 2024
Dear Amy,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Cecilia BustosGeneral ManagerHotel Mousai

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super awesome
Stayed 3 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 22 Apr 2024
Dear miguel,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Nayef

Liked: Staff & service, amenities, property conditions & facilities
Best place I’ve ever experienced
Stayed 4 nights in Apr 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 16 Apr 2024
Dear Nayef,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trato excelente de parte de todo el personal, tuve inconvenientes con el Jacuzzi y el sonido en la habitación y lo arreglaron inmediatamente. Toda la comida es riquísima, limpian a habitación todos los días y la dejan pulcra. Vale totalmente la pena
Stayed 3 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 8 Apr 2024
Estimada RoxanaGracias por tomarse el tiempo para compartir su reseña de su reciente estadía con nosotros. Estoy encantado de que haya disfrutado de todo, desde el personal hasta las habitaciones y el ambiente general.¡Estamos ansiosos por darle la bienvenida de nuevo!Un cordial saludo,Cecilia BustosGerente GeneralHotel Mousai

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Me and my now fiancée had a blast. *** I was proposed to there. 😌. Everyone was super nice and accommodating. We already plan to visit again.
Stayed 2 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 7 Apr 2024
Dear John,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,Cecilia BustosGeneral ManagerHotel Mousai

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was outstanding.
Stayed 5 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 7 Apr 2024
Dear Mark,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Susana

Stayed 3 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 1 May 2024
Estimada Susana,Gracias por tomarse el tiempo para compartir su reseña de su reciente estadía con nosotros. ¡Estamos ansiosos por darle la bienvenida de nuevo!Un cordial saludo,

4/10 Poor

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
Stayed 5 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 8 Apr 2024
Dear Alexander,Thank you for taking the time to share your experience at the Hotel Mousai. I am very disappointed to learnof the frustrations you had regarding your stay, as this certainly isn't reflective of the high standards, we hold ourselves to.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Cecilia BustosGeneral ManagerHotel Mousai

8/10 Good

Hazar, West Hilks

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
Stayed 3 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 7 Apr 2024
Dear Hazar,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,

10/10 Excellent

IVETA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 3 Apr 2024
Dear IVETA,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We are thrilled that you loved Hotel Mousai and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting foryou to join us soon again and make yourself at home soon.Sincerely,

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 3 Apr 2024
Dear Shawn,Thank you for taking the time to share your experience of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 30 Mar 2024
Dear Ara,Thank you for taking the time to share the valuation of your experience as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We take your comments very seriously and you can be assured that we will take them in consideration.We would welcome an opportunity to accommodate you once more and earn your highest marks.Best regards

10/10 Excellent

Yan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and very friendly. Large, very spacious rooms are amazing with gorgeous vies. Rooftop bar and entertainment is great and the food there is amazing.
Stayed 5 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 29 Mar 2024
Dear Yan,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

6/10 Okay

Niloofar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff was so rude, we have a stressful time with them.
Stayed 3 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 26 Mar 2024
Dear Niloofar, thank you for your comment, your feedback is very valuable for us, and we will take a closer look at it. My sincerest apologies for not meeting your expectations during your stay. We truly appreciate your comments as it's only this way that we can improve the experience we offer our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards

10/10 Excellent

Lola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and views
Stayed 3 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 18 Mar 2024
Dear Lola,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

2/10 Terrible

Genevieve

Stayed 4 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 8 Apr 2024
Dear Genevieve,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,

10/10 Excellent

Alex, jersey city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel hands down in the area! Staff extremely friendly, amazing dining options, amazing pool and breathtaking views from the rooms.
Stayed 8 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 17 Mar 2024
Dear Alex,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

8/10 Good

Nineli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort/hotel is amazing and an incredible place to stay and enjoy a relaxing vacation. The biggest issue for me was food options. I am vegan and beside the sushi restaurant the rest didn’t have much Vegan options. I ate guacamole And chips and fries pretty much every meal. Even for breakfast there is not many vegan options. If they can add that to the menus then it will Be 10/10 place!
Stayed 4 nights in Mar 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 13 Mar 2024
Dear Nineli,We very much appreciate your taking the time to share your valuable feedback and can’t thank you enough for such gracious words about our team and the level of service provided over the course of your stay.However, we regret your disappointment with the vegan options provided in our restaurants. Your comments let us know where we can focus attention to improve our guest experience.Thank you once more for writing about your extraordinary experience, and we wait for you to join us again and make yourself at home soon.Sincerely,

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Mousai is immaculate! Service is top notch, staff is very friendly, the view is breathtaking!
Stayed 5 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 8 Mar 2024
Dear Andrea,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! Staff and food were excellent! I know it’s part of the deal but I really dislike the pressure to attend the membership presentation. We will definitely recommend this property.
Stayed 6 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 28 Feb 2024
Dear Rodney,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 5 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 27 Feb 2024
Dear Teresa,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor to welcome you back soon and offer you our hospitality.Kind regards,

8/10 Good

JOHN RAYTAN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful area of Puerto Vallarta. Dining options seems to be limited and not so easily accessible.
Stayed 3 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 26 Feb 2024
Dear JOHN RAYTAN,We very much appreciate your taking the time to share your valuable feedback.However, we regret your disappointment with the culinary options in property.Your comments let us know where we can focus attention to improve our guest experience.Thank you once more for writing about your extraordinary experience, and we wait for you to joinus again and make yourself at home soon.Sincerely,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful and great service
Stayed 3 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 27 Feb 2024
Dear Scott,Thank you for taking the time to share your review of your recent stay with us.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 23 Feb 2024
Estimada Martina,Gracias por darnos la oportunidad de recibirlo en Hotel Mousai y por tomarse el tiempo para compartir su experiencia con nosotros.Saludos cordiales

10/10 Excellent

Carrie Spargur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite resort in PV! Excellent property. Spotless great amenities and dining choices.
Stayed 5 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 20 Feb 2024
Dear Carrie Spargur,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. Best service and experience we have ever had. Stayed in the ultra corners suite in the North Tower and it was the most relaxing vacation we have ever taken. Food and service were amazing at all the restaurants and bars on site. Trip into town was a $10 cab ride and all of 15 minutes. We will for sure be back!
Stayed 7 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 20 Feb 2024
Dear Samuel,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,

2/10 Terrible

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Mini fridge was not working from the time of check in until the last night. Issues was repeatedly brought up to staff from the time of check in. Maintenance was sent 2x and problem not resolved the night before check out. Hot tub on the private deck ( the primary reason for booking here) inexplicably selfed drained on night one , had mamaitence up and he filled it but couldn't use it due to cold water. The next night same issue , so we couldn't use the tub two out of a three day stay. I did talk to manager the day before we left and he did offer a credit if we came back or a small stay. I said that I wanted to talk to his manger who was said to be off property. The manager on property said he would have that person reach out at 10 the next morning. Never heard any thing! At check out talked to the manger on duty who said she couldn't due anything due to booking thru expedia and would have GM manger reach out. I'm still waiting on that! Butler was nice and helpful until we had issues and needed to speak with management. Then she disappeared until we happened to run into into her. Important to note* the staff was very good except for management and the 'butler service'. This is a place I would not recommend to anyone.
Stayed 3 nights in Feb 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 18 Feb 2024
Dear James,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We have taken your comments very seriously and you can be assured that we will take them in consideration.We appreciate your letting us know, and we would welcome an opportunity to accommodate you once more and earn your highest marks.Best regardsCecilia BustosGeneral ManagerHotel Mousai

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always come here and I'd recommend this property to anyone!
Response from Cecilia Bustos General Manager Hotel Mousai on 14 Feb 2024
Dear Toni,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Cecilia BustosGeneral ManagerHotel Mousai

6/10 Okay

Merline

Stayed 3 nights in Jan 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 22 Mar 2024
Dear Merline,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor for us to welcome you back soon and offer you our hospitality.Kind regards,

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the rooms were amazing. There was so much different delicious food to eat. Definitely recommend
Stayed 6 nights in Jan 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 7 Feb 2024
Dear Aaron,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,Cecilia BustosGeneral ManagerHotel Mousai

2/10 Terrible

MEHRNOUSH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not an all inclusive resort. When we arrived at the hotel, they told us that with Expedia, you have to pay for the food. We paid at the check in for the food and they charged us more at the checkout for the last breakfast and snacks.VERY BAD EXPERIENCE!!!!!
Stayed 3 nights in Jan 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 29 Mar 2024
Dear MEHRNOUSH, Thank you for your comment, your feedback is very valuable for us, and we will take a closer look at it. My sincerest apologies for not meeting your expectations during your stay. We truly appreciate your comments as it's only this way that we can improve the experience we offer our guests. With this said, we look forward to having the opportunity ofhosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cecilia Bustos General Manager Hotel Mousai on 28 Jan 2024
Dear Claire,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The. Pool. Next. Level.
Stayed 3 nights in Jan 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 28 Jan 2024
Dear Cheryl,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Matthew James

Stayed 5 nights in Jan 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 16 Jan 2024
Dear Matthew James,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 7 Feb 2024
Dear IanThank you for taking the time to share your review of our recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Cecilia BustosGeneral ManagerHotel Mousai

8/10 Good

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food here was very good. The view is breathtaking from the North Tower Ultra Corner Suite. Waiters and staff were very good. i was not pleased with the butler. The "premium internet" was horrible. The view and the rooftop pool was the nicest I have ever visited. The booze was all premium. The prices were way too high. Their Case Azule was about four times what I pay in the states. The food was really good, except the Italian. The Carpaccio was fantastic. The filet, not so much. They also have many items on the menu such as crab or lobster that they want a ridiculous extra price. I felt it should have been included for the price we paid. The room is very nice, however not as large as it appears to be in the videos.. Heated toilet seats and bidet. Shower was just so, so. Very nice place to visit, but for the price, I would rather spend more time in a little less nicer place.
Stayed 3 nights in Jan 2024
Response from Cecilia Bustos General Manager Hotel Mousai on 16 Jan 2024
Dear Kevin,We very much appreciate your taking the time to share your valuable feedback and can’t thank you enough for such gracious words about our team and the level of service provided over the course of your stay.However, we regret your disappointment with The premium internet service, butler service and prices of Premium culinary.Your comments let us know where we can focus attention to improve our guest experience.Thank you once more for writing about your extraordinary experience, and we wait for you to joinus again and make yourself at home soon.Sincerely,

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cecilia Bustos General Manager Hotel Mousai on 22 Mar 2024
Dear Eliza,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,