2/10 Terrible
belinda, New York
Travelled with family
3 Jun 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start. The property looks run down thou the reception area was nice enough. But our room was horrible the shower was broken and clogged, and the water came out to wet the whole bathroom floor so much so that we ended up using a towel. There was no door to the actual bathroom just on the stalls so the smell of whoever was in the bathroom came out to the room. We were 3. Then we try to make a reservation at one of the restaurantes and we are told that there are 3 but because of a holiday and low occupancy there was only 1 open, and it was completely booked. The food at the buffet was not adequate so we went elsewhere to eat. And to put the cherry on top my niece had to purchase a pina-colada (which i have never had to do in ANY other all inclusive hotel, and I have been to many many of them) there was an issue with and that the receipt didn't print so they take her card for like 20 minutes and disappear with it and when they finally came back they charged her twice. We were there only 1 night and 2 days later we are still waiting for the re-imbursement. Don't waste your money it was a total let down and a dive the only thing good was the beautiful beach.
belinda
Stayed 1 night in May 2024