Search Hotels Near Presence Medical Group, New Lenox

"Their service was great asking us if we needed anything was great caring for the customer."

"Terrible"

"Staff was nice."

"Breakfast was great, fresh made omelette wonderful, fruit fresh with good variety, cereals, pastries muffins overall great selection. Room had its issues. Food crumbs from previous people, microwave broken, body wash empty, door stoppers broken, stains on couch. Moved rooms mid week as we wanted a tub and other room didn’t have one. Staff was friendly and knowledgeable though one new person at front desk could barely speak English. "

"Karmina was so super helpful! She was my first point of contact there and answered all my questions. I will credit her for making our stay extra special! Our room was spacious, extra clean and a great view. We hope to get a view facing East next time. There is also plenty to do in the area, we felt it was centrally located. We are definitely coming back!"

"The staff was very courteous. The room was clean. The breakfast was what I expected from a hotel complimentary buffet. We were in room 314 which was close to the elevator, and we we heard that noise during the night. The bed was also so soft, it was so sunken, and very low to the ground. But overall stay was very good."

"The staff provided Excellent customer service!!"

"My biggest complaint is the overuse of heavy fragrances in the rooms. This irritated my throat and eyes and made me almost switch hotels. I kept my door propped open for a long time to air it out and just dealt with it. We also left to go to dinner across the street to just let the smell lessen. I would say if you are sensitive to heavy scents and harsh chemicals, this isn’t the place for you. Everything else was just ok. The staff was nice."

"The stay itself was average, but there was an uncomfortable incident during checkout where a guest was yelling and loudly complaining about the checkout time. Security had to be called, and the front desk agent even threatened to involve the police. The situation made the atmosphere feel tense and, honestly, a bit low-class. On top of that, being charged $30 per night for parking felt excessive and disappointing. That added cost, along with the incident at checkout, definitely impacted the overall experience."