Find hotels in Phumĭ Kaôh Rœssei from ฿735

"I would like to compliment Mr. Virak, who has made my stay at Novotel Sihanoukville extremely pleasant. Mr. Virak always anticipates my needs, puts himself in my shoes, and goes the extra mile to make sure I am comfortable. His service is beyond thoughtful and truly exceptional. On Day 1, when I needed a quiet spot for a meeting, he patiently followed me from the restaurant to the lounge and finally to the lobby—just to help me find the perfect quiet corner. He even brought me an extra table for my laptop, turned down the music, and checked in on me every hour to ensure everything was okay. On Day 2 during breakfast, he saw me with my laptop and, knowing I needed to work, offered me a seat in a closed area for some peace and quiet. He was so attentive to every detail—asking if he should turn on the lights to reduce glare from my screen, checking if I needed anything to eat or drink, and even closing the door for me when he noticed more people walking past. Later that evening at the beach bar, while I was working again, he noticed I hadn’t plugged in my charger. He quietly brought me an extension cord and asked if I needed to charge my laptop. That level of attention is rare. As a trainer, I’m honestly very impressed by Mr. Virak’s dedication and attentiveness—so much so that I will be using his service as an example in my future customer service classes. I hope this message can be passed along to him, e truly he made a lasting impression on me."

"Good comfort "

"Very nice staff, booked this place very last minute! Booked 4 room like 5-10 mins before and showed up, they had the keys and room ready within 5mins! Very convenient and decent pricing. We went to Angkor bar on the beach, best food we had so far! "

"La Passion doesn’t have Management that show Passion! The staff are trying there best but with no support from management that you never see, they have no chance of turning this property into what it should be. Left at the pier known one to help us with our bags, I had to walk, even though notified of our arrival. It’s 3 star not 4, not enough sunbeds, sunbeds broken, all the cabana beds are broken, not enough beach/pool towels for customers, rubbish left in bins overflowing for our entire 5 day stay, no security so anyone can effectively come in. Breakfast is basic, they cannot cook eggs. There isn’t enough staff so everything is slow. I really want this property to succeed. If management cared for their staff and the property these things could be fixed very quickly. The staff need help from management. I like the rooms, the cleaning team in the rooms do a great job. The staff are all very friendly and nice and doing their best. For the price point I would consider other properties until the management sort out the problems they have been told about time and time again… "