Dear Amelia,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Javier,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Sharna,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Antonio,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Melanie,Thank you for the review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Alistair,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Andrea,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Amber,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Tina,Thank you for your review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Steven,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.The hotel is currently undergoing a full refurbishment and I hope to welcome you back into one of our newly refurbished rooms in the near future.Sincerely Yours,Paul Flett – General Manager

Dear Kazushi,Thank you for the review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Ross,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Kieron,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Nicholas,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

Dear David,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

Dear Tony,Thank you for your positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Chloe,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Christoph,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.I have passed your feedback onto our IT manager to look into.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Bianca,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Tracy,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Legris,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Jonatah,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Craig,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Matthew,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Melanie,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and look forward to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Renee,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Peter,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Justin,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Matt,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We only started our refurbishment in May 2023 and are planning to have most finalised by June/July this year.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

Dear Kenichi,Thank you for the great feedback of our hotel.I will discuss your feedback with our Executive Chef.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Damien,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Matthew,Thank you for your review and recent stay with us.We appreciate your comments with regard to outdated look noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are doing a full refurbishment currently and are looking forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Gopinath,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Tye,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced and will follow this up with our Front Office Manager.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Leanne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Julianne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Dear Dean,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay in one of our newly renovated rooms and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Joe,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Jonathan,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Jon,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Chwee Sim,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

Dear Greg,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager