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"The only thing was the elevators. They take FOREVER "

"We really had high hopes of this property. It is in a quirky shaped building with old style features in the outside. Once inside, it was not as inviting as expected. There was a line to check in, it was just after 4 and expected. There were two front desk people, one was sitting down and let every one know that he was off the clock and waiting to leave. The front desk person that checked people in seemed friendly. When it was our turn she told us our room was having the toilet seat switched out. She tried calling to find out if it was, and said I really don’t want to check you in if it isn’t ready but I will it was just the toilet seat. We got our code and went up to the room, we heard loud banging before we even opened the door. So, we waited in the ‘gym’ area on our floor. When the worker left the room, we heard the door slam. (Make sure you hold the door as you are closing it) We went to the room, to find towels around the toilet itself and the seat off to the side. Overall, the room was the perfect set up for us, two bedroom. We went back downstairs, told the front desk person he was clearly not done and it was more than a toilet seat. We asked for a different room. I mentioned we would take a one bedroom if needed. We got the one bedroom. Upon entering we noticed two smoke detectors on the table near the window with the batteries removed. The linens were clean. However, there were dusty fixtures such as the lights in the bedroom. "

"The hotel itself was nice & the room was great. Very clean. The food portion felt like a run down mall food court. The pizza at Little Caesar’s was disgusting. The gym was amazing. "

"Good location, parking was excellent, friendly and helpful staff. Room was good size, clean and lovely shower. Only thing lacking was a tea/coffee machine."

"The room was gorgeous. Loved how close it is to all the venues down town. Totally staying here again."

"Good overnight stay. No free coffee or water. For $400+ that’s pretty harsh. Everything else was great. "

"The bed was noisy and not the best by any means. Toilet was not work working by the time an arrived to the room and a bag with linens was there just sitting in the couch so wasn’t sure if there were extras or they were dirty. "

"Great"

"We were told our luggage would be in our room by 4:00 PM, but it wasn’t delivered until 5:20 PM, causing us to miss our dinner reservation. The room was also extremely loud from street noise, and we couldn’t sleep until well after 1:30 AM. There was also an unexpected destination amenity fee. When we raised these issues, we were told nothing could be done because we booked through a third party. Very disappointed, especially given the cost of the stay and missing the reservation that was one of the main reasons for our trip. We made a complaint to the Director of Front Office and were told there was nothing they could do because we booked through a third party. This experience has made it clear that booking through Expedia offers no protection or support. I will book directly with hotels going forward. Very disappointed. We spent a lot of money and didn’t even make the reservation that was one of the main reasons for our trip."