การตอบกลับจาก Kevin-Guest Service Manager วันที่ 23 เม.ย. 2024
Dear rute,Thank you so much for taking the time out of your day to share your experience with us. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
Nur die Aussicht vom Balkon hat mir nicht gefallen,
(Blick auf den Frühstückssaal) .Ansonsten war alles
so gut wie bei den letzten 2 Besuchen.Komme gerne wieder!
Andreas
เข้าพัก 20 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kevin- Guest Service Manager วันที่ 27 มี.ค. 2024
Dear Andreas,Thank you so much for taking the time out of your day to share your experience. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
การตอบกลับจาก Kevin - Guest Service Manager วันที่ 27 มี.ค. 2024
Dear MaryAnn,Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful location, attentive staff, clean resort, and delicious food. It was our pleasure to have you as our guest, and we're thrilled that you found us to be an excellent choice. We look forward to welcoming you back soon!
Great staff and had everything we could want/ need
Kirsty
เข้าพัก 9 คืน, มีนาคม 2024
การตอบกลับจาก Kevin-Guest Service Manager วันที่ 18 มี.ค. 2024
Dear Kirsty,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
The property was a bit dated but it was clean and the staff were terrific. Good food and close to shopping. About 10-15 minute walk to Bangla road. Would stay there again.
Wayne
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Kevin - Guest Service Manager วันที่ 18 มี.ค. 2024
Dear Wayne,Thank you so much for taking the time out of your day to complete rating us. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
การตอบกลับจาก Kevin-Guest Service Manager วันที่ 18 มี.ค. 2024
Dear Kajikawa,Thank you so much for taking the time out of your day to rating us . We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
Great hotel, friendly staff and close to all food places!
Friya
เข้าพัก 6 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kevin-Guest Service Manager วันที่ 9 มี.ค. 2024
Dear Friya,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
Beautiful place to stay.
Most staff very happy although language barrier is quite high with various staff.
Unfortunately beds are like concrete (very hard) so if you can get over this, there is no issues.
Cleaning staff always smiling and engaging.
Overrall , really enjoyed our stay and look forward to returning one day.
daryl
เข้าพัก 10 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kevin - Guest Service Manager วันที่ 20 ก.พ. 2024
Dear darly,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
The staff were fine and very attentive and the property is quite nice. My issue is that the Gardenview rooms are a party zone. Late night, talking music, etc. Did not sleep for two nights straight. Tried to get a refund on the third night, but they refused. Do not stay in the garden view rooms if you want a quiet nights sleep.
Doug
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kevin - Guest Service Manager วันที่ 20 ก.พ. 2024
Dear Doug,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.We look forward to welcoming you again in the future.Yours sincerely,
6/10 พอใช้
Geir, Plesund
13 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
Geir
เข้าพัก 14 คืน, มกราคม 2024
การตอบกลับจาก Piboon วันที่ 28 ก.พ. 2024
Dear Geir,Thank you for your review. We appreciate your feedback and hope to welcome you again in the future.Kind regards,Mr.Piboon C-Hotel Manager
Beautiful property right on the beach and wallable to manyvlical restaurant's and massage places. Shuttle at minimal cost is provide to go to patong beach area and the biggest mall in the phuket. Beach area is public so not the cleanest and need to watch your items. Breakfast buffet overlooking the ocean each morning was a treat.
Jaswinder Sonia
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก piboon วันที่ 4 ก.พ. 2024
Dear Jaswinder Sonia,Thank you for your lovely review! We're thrilled you enjoyed our beautiful property and convenient location. We appreciate your feedback about the public beach, and we'll address it. Delighted you loved the breakfast buffet. Hope to welcome you back soon!Kind regards,Mr.Piboon C - Hotel Manager
Emplacement pratique, proche de rue circulante tout en étant un peu retiré donc non bruyant. Juste en sortant sur la gauche 1 restaurant thai qui fait d'excellente glace panée et de très bons plats pour un prix dérisoire.
Florence
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Piboon วันที่ 4 ก.พ. 2024
Dear Florence,Thank you for your positive review! We're delighted you appreciated our convenient and quiet location near a bustling street. We hope to welcome you back soon for another enjoyable stay.Kind regards,Mr.Piboon C - Hotel Manager
การตอบกลับจาก Kevin / Guest Service Manager วันที่ 30 ม.ค. 2024
Dear Robin,Thank you so much for your kind words about our staff. We are thrilled to hear that you found them polite and helpful. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Warm regards,
การตอบกลับจาก Kevin / Assistant Guest Service Manager วันที่ 26 ม.ค. 2024
Dear Stephen,Thank you so much for taking the time out of your day to rating and review our performance. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
10/10 ดีเลิศ
Simon
21 ม.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Front dest staff are polite and very frienly. I would recommend this place for people want to visit Phuket.
Simon
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Piboon วันที่ 24 ม.ค. 2024
Dear Simon,Thank you for your kind words! We're delighted to hear that our front desk staff left a positive impression. We appreciate your recommendation and look forward to welcoming you back on your next visit to Phuket.Best regards,Mr.Piboon C - Hotel Manager
Hotellet er Ok men henger litt etter mtp senge komfor og rommenes faciliteter.
Det skiltede røykeområdet ved bassenget manglet alltid askebeger. Ingen søppelkasse rundt bassenget så man fikk kastet avfall. Frokosten på hotellet var topp. Og Hun som rengjorde rommet vårt var helt fantastisk.
André
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Piboon วันที่ 24 ม.ค. 2024
Dear Andre,Appreciate your feedback! We'll address the bed comfort and room facilities. Thanks for highlighting the smoking area and pool concerns; we'll work on that. Delighted to hear you enjoyed the top-notch breakfast and appreciated our excellent cleaning staff.Best regards,Mr.Piboon C - Hotel Manager
10/10 ดีเลิศ
Hamish
20 ม.ค. 2024
Hamish
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Piboon วันที่ 24 ม.ค. 2024
Dear Hamish,hank you for the 5-star rating! We're thrilled to hear you had a wonderful stay. We hope to welcome you back soon.Best regards,Mr.Piboon C - Hotel Manager
6/10 พอใช้
David
เดินทางกับคู่รัก
12 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Pas de bar, nettoyages journaliers très variable d´un jour à l´autre, mini-bar vide, restaurant pratiquement pas fréquenté hormis pour le petit-déjeuner. Par contre, chambre et salle de bain spacieuses, belles piscines
David
เข้าพัก 13 คืน, ธันวาคม 2023
การตอบกลับจาก Kevin / Assistant Guest Service Manager วันที่ 13 ม.ค. 2024
Dear David,Thank you for taking the time to share your feedback with us. We appreciate your observations and apologize for any inconsistencies you experienced during your stay. We're delighted to hear that you enjoyed our spacious bedrooms, beautiful swimming pools, and breakfast offerings.We value your insights regarding the daily cleaning and the restaurant's frequency, and we assure you that we are actively working to address these concerns to enhance the overall guest experience.We hope to have the opportunity to welcome you back and provide you with an improved and more consistent stay.Warm regards,
We had a great holiday, meeting up with family from UK and NZ, and having 4 rooms in the same area was a bonus. Breakfasts were great, and the Christmas Eve dinner had a great atmosphere around the pool, with staff in their red Christmas costumes. The pools were never crowded and there were always sunbeds when we needed them. A short walk to the beach.
Joyce
เข้าพัก 10 คืน, ธันวาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 13 ม.ค. 2024
Dear Joyce , Thank you for your kind review! We're delighted to hear that you had a wonderful holiday, enjoying quality time with family. It's great to know that the convenience of having four rooms in the same area added to your experience. We're thrilled that you enjoyed our breakfasts, festive Christmas Eve dinner, and the relaxed atmosphere by the pool. We appreciate your positive feedback on our staff's festive attire. It's fantastic that you found the pools uncrowded, and we're pleased to have contributed to a memorable beachside stay. We look forward to welcoming you back in the future!Warm Regards,
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 13 ม.ค. 2024
Dear KAZUHIKOThank you for taking the time to share your feedback. We appreciate your kind words about our responsive staff and are delighted to hear that you had a pleasant trip. Your observation about the facilities is duly noted, and we are committed to maintaining their upkeep.We look forward to welcoming you back in the future.Best regards,
8/10 ดี
Huu Phuc
23 ธ.ค. 2023
Huu Phuc
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 13 ม.ค. 2024
Dear Huu Phuc,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
10/10 ดีเลิศ
Dale
20 ธ.ค. 2023
Dale
เข้าพัก 13 คืน, ธันวาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 13 ม.ค. 2024
Dear Dale,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
6/10 พอใช้
Grace
8 ธ.ค. 2023
ชื่นชอบ: พนักงานและบริการ
Close to everything in Patong!
Great location as it’s about a 20 min walk to everything in Patong. The bed and pillows are comfy however no fault of the hotel, our neighbours were very loud until the early morning however the hotel were very good at sorting it out. The breakfast is an average breakfast however a lot of items to keep refrigerated were quite warm. We didn’t eat any other meals so no comment on them. Very eco-friendly as notes everywhere to use things more than once. Overall, a nice hotel for families
Grace
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Kevin / Assistant Guest Service Manager วันที่ 15 ธ.ค. 2023
Dear Grace,Thank you for your detailed review! We're delighted to hear you found our location convenient and our beds comfortable. We apologize for the inconvenience caused by noisy neighbors, but we're glad our team could assist promptly. Your feedback about breakfast temperature will be shared with our staff for improvement. We appreciate your notice of our eco-friendly efforts. We hope to welcome you and your family back for an even better experience next time!
Great location, lovely staff. Nice big rooms, a bit dated could do with some refurbishing.
Food was good but not advertised enough. Buffet nights on a Wednesday were great value for money but poorly attended.
Did not like the bedding was like a sateen material. Would have preferred cotton.
No menus in the room for ordering room service. No menus round the pool area. Could do with pool staff doing the rounds to see if anyone wanted drinks or food.
Just lacked the finishing touches. That said would go back due to , value for money, location and staff.
Margaret
เข้าพัก 19 คืน, พฤศจิกายน 2023
การตอบกลับจาก P วันที่ 5 ธ.ค. 2023
Thank you very much for posting a review of your experience at Deevana Patong Resort & Spa. Your feedback is extremely significant to us. All of your comments will strictly be reviewed to all relevant departments in order to make sure that the situations you mentioned will be enhanced exactly in the future.
Stayed 8 nights in a Delux room overlooking main pool.
Nan at the Tour desk was amazing. So helpful. I cannot recommend her enough.
Breakfast buffet was fantastic with so many choices.
We Dined in the restaurant on 2 occasions for our evening meals and the Food so tasty well priced and the service Great.
We made use of the Day spa for massages and body scrubs only slightly more expensive then on the street but so Clean and Therapist very good.
Our room was cleaned on the Days we wanted by Nuch and we recieved many little personal touches, she was so lovely.
The room was very sound proof and the bedding extremely comfortable.
Can not fault a thing with this Resort for the very affordable price.
Kim and John
Kim
เข้าพัก 8 คืน, พฤศจิกายน 2023
การตอบกลับจาก P วันที่ 5 ธ.ค. 2023
Thank you very much for your constructive review of your recent stay at Deevana Patong Resort & Spa . We are definitely happy to read a good review with excellent scores. We are glad that we were able to fulfil your satisfaction and expectation during your stay with us and left home with a wonderful experience. I will share your feedback with our team and I am sure that it will encourage our staff to continue exertional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.
2/10 แย่มาก
Michelle
เดินทางกับครอบครัว
24 พ.ย. 2023
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Quite disappointed to the point where I had to check out of my room at 1am in the morning. Upon check in my room was incredibly dirty with stained sheets, hair in the bathroom, cobwebs, mirrors that were dirty, razor blade cover and a sink that backed up. While I went out to dinner I gave them the opportunity to clean the room in full and upon returning the only thing that had handled was changing sheets. I’d rethink staying here.
Michelle
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 25 พ.ย. 2023
Dear Michelle,I'm sincerely apologized to hear about the disappointing experience you had during your recent stay with us. Your feedback about the cleanliness and maintenance of your room is deeply concerning .Thank you for bringing these matters to our attention. We appreciate your feedback as it helps us improve our services.If given another chance, we'd love to welcome you back and provide the exceptional stay you rightfully deserve.Warm regards,
8/10 ดี
Matthew
15 พ.ย. 2023
Matthew
เข้าพัก 13 คืน, พฤศจิกายน 2023
การตอบกลับจาก P วันที่ 6 ธ.ค. 2023
Thank you very much for staying with us and we truly look forward to your next visit again.
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 8 พ.ย. 2023
Dear Jason,Thank you so much for taking the time out of your day to rating us. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
Loved the easy access to main road to walk and visit shops was great, two well maintained pools and great breakfast options.
Leunam
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 8 พ.ย. 2023
Dear Leunam,Thank you for your positive feedback! We're delighted to hear that you appreciated the convenient access to the main road for shopping and the well-maintained pools. We're also glad you enjoyed our breakfast options. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Warm Regards,
10/10 ดีเลิศ
Willie Lorraine
4 พ.ย. 2023
Willie Lorraine
เข้าพัก 16 คืน, ตุลาคม 2023
การตอบกลับจาก Kevin/ Assistant Guest Service Manager วันที่ 8 พ.ย. 2023
Dear Willie Lorraine,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
6/10 พอใช้
Siu kuen
4 พ.ย. 2023
Siu kuen
เข้าพัก 5 คืน, ตุลาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 8 พ.ย. 2023
Dear Siu kuen,Thank you so much for taking the time out of your day to complete our survey. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely,
Dear Sir,Thank you for taking the time to leave us your rate. We are looking forward to welcoming you again in the future.Kind regards.Mr.Piboon C - Hotel Manager
8/10 ดี
mangirdas
15 ต.ค. 2023
mangirdas
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Mr Piboon วันที่ 21 ต.ค. 2023
Dear Guest,Thank you for taking the time to leave us your rating, we appreciated it. We hope to welcoming you back again.Kind regards,Mr.Piboon C - Hotel Manager
Sehr sehr gutes Hotel. Personal ist sehr freundlich und zuvorkommend.
Zimmer wurden täglich gut gereinigt.
Entfernung zum einkaufen, zum Strand und Restaurants und Bars war sehr sehr gut. Sehr zentral, aber trotzdem ruhig gelegen.
Wir würden das Hotel nochmal besuchen.
Dennis
เข้าพัก 13 คืน, ตุลาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 15 ต.ค. 2023
Dear Dennis,Thank you so much for your kind review! We're delighted to hear that you had a fantastic stay at our hotel. Our friendly and accommodating staff takes great pride in providing excellent service, and it's wonderful to know that your room was consistently clean and comfortable. We're thrilled that our central location was convenient for your needs while maintaining a peaceful atmosphere. We can't wait to welcome you back on your next visit!Warm Regards,
Sehr weiter zu empfehlen. Unsere liebe Nuch hat sich täglich sehr viel Mühe gegeben bei der Reinigung unseres Zimmers.
Wir haben uns jederzeit wohl gefühlt.
Tatjana Manuela
เข้าพัก 13 คืน, ตุลาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 15 ต.ค. 2023
Dear Tatjana Manuela,We highly appreciate your kind words. Nuch's dedication to maintaining our room's cleanliness made our stay exceptionally pleasant. Thank you for your thoughtful recommendation.Warm regards,
3 star hotel in a convenient location, desperately in need of an upgrade/renovations. Average facilities. Average breakfast.
Nigel
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Kevin / Assistant Guest Service Manager วันที่ 15 ต.ค. 2023
Dear Nigel,Thank you for sharing your thoughts . It's wonderful to hear that the location is convenient. However, it's clear that the property could greatly benefit from some upgrades and renovations to enhance the overall experience. The facilities and breakfast, while serviceable, appear to be average. Your feedback is valuable for both the hotel and future guests.Warm Regards,
10/10 ดีเลิศ
Debra
28 ส.ค. 2023
Debra
เข้าพัก 16 คืน, สิงหาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 2 ก.ย. 2023
Dear Debra,Thank you for sharing your positive experience at this property. it's wonderful to hear that you enjoyed your entire stay with us and our service had met your expectation. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the future.Regards,
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 18 ก.ย. 2023
Dear Mayumi,Thank you for sharing your positive experience. it's wonderful to hear that you enjoyed your entire stay with us and most of our service had met your expectation. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the future.Regards,
8/10 ดี
Suren
14 ส.ค. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Perfect location. Hotel a little jaded. Friendly staff. Breakfast was a little average. Overall no major complaints but hotel needs sprucing up a bit.
Suren
เข้าพัก 20 คืน, กรกฎาคม 2023
การตอบกลับจาก Kevin / Assistant Guest Service Manager วันที่ 18 ส.ค. 2023
Dear Suren,Thank you for taking the time to share your thoughts about your stay. I'm glad to hear that the location of the hotel met your expectations.Your review offers a balanced perspective, highlighting both the positives and areas for improvement, without any major complaints. Your input is valuable to both potential guests and the hotel management, as they work towards enhancing the guest experience. Thank you for sharing your insights!Warm Regards,
8/10 ดี
MEI SIN
3 ส.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
MEI SIN
เข้าพัก 7 คืน, กรกฎาคม 2023
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 6 ส.ค. 2023
Dear MEI SIN,Thank you for sharing your positive experience at this property. it's wonderful to hear that you enjoyed your entire stay with us and our service had met your expectation. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the future.Regards,
การตอบกลับจาก Kevin-Assistant Guest Service Manager วันที่ 28 ก.ค. 2023
Dear Hiroyuki,We are thrilled to hear that you had a great experience during your stay with us. Our team takes pride in providing excellent service.It warms our hearts to learn that you had such a positive experience that you're already considering staying with us again. We would be absolutely delighted to welcome you back! Should you have any special preferences or requests for your next stay, please don't hesitate to let us know, and we'll do our best to make it even more memorable.Warm Regards,
6/10 พอใช้
Patrick
20 ก.ค. 2023
Patrick
เข้าพัก 6 คืน, กรกฎาคม 2023
การตอบกลับจาก Kevin-Assistant guest Service Manager วันที่ 24 ก.ค. 2023
Dear Patrick,Thank you for taking the time to provide us with your honest feedback. We genuinely appreciate your input and will ensure that your comments are shared with our management team. Your valuable suggestions will be instrumental in helping us enhance our services in the future.Best Regards,
Dear Gerald,Thank you for taking the time to review your feedback. We appreciated it. We all hope that we'll be able to welcome you back.Kind regards,Mr.Piboon C.
10/10 ดีเลิศ
Kenneth
24 มิ.ย. 2023
Kenneth
เข้าพัก 7 คืน, มิถุนายน 2023
การตอบกลับจาก Piboon วันที่ 3 ก.ค. 2023
Dear Kenneth,Thank you for taking the time to review your feedback. We appreciated it. We all hope that we'll be able to welcome you back.Kind regards,Mr.Piboon C.
10/10 ดีเลิศ
Lee
12 มิ.ย. 2023
Lee
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Piboon วันที่ 3 ก.ค. 2023
Dear Lee,Thank you for taking the time to review your feedback. We appreciated it. We all hope that we'll be able to welcome you back.Kind regards,Mr.Piboon C.