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"I was very disappointed with my stay at this hotel. The room itself was poorly designed and had an uncomfortable, unsettling atmosphere. It is rare that I feel like I am staying in a room that genuinely feels unpleasant, but that was the case here. The bed was also uncomfortable, which made the stay even worse. The most serious issue, however, was a major security concern. After a long day, my spouse and I returned to our room and found that our hotel room door had been left open. A staff member had entered the room to replace toiletries and apparently forgot to close the door afterward. All of our belongings were inside, including our work laptops and other personal items. This was extremely upsetting and made us feel unsafe. When I raised the issue with the manager, I was offered a free night to use in the future. I explained that I would not feel comfortable staying at this hotel again because I no longer trusted that my belongings or room would be secure. The manager then said they would help me pursue a partial refund. However, it has now been four days, and I still have not received any follow-up or update from the company. Overall, the experience was disappointing, uncomfortable, and concerning from a safety standpoint. I would not stay here again and would caution others to carefully consider the security issues before booking."

"This place was amazing. The staff was extraordinary, the property was so fun, the pools were warm and clean, and the food options were really family friendly and easy. Our room was spacious, and the beds pretty darn comfortable. Highly recommend to anyone who is planning a trip to Universal - the early access and shuttle buses made our trip!"

"It was quiet and everyone was friendly. We had a good time, we were right between the falls pool and super pool. We mostly hung out at super pool because the bar stayed open later.(we were in kinda the offseason so it wasnt slammed) The room layout was fine. Our 1 and only gripe is the tvs there seemed to be older or just the Cascades areas as they do not allow you to stream from your phone to tv like other resorts. It's not a deal breaker but the wife and I like to wind down our evening with a few shows we like. We had to watch on our phones which was a bummer. Everything else was fine. We dont usually partake in the resort food or marketplaces items as they tend to be extremely overpriced so I cant comment on that. We would stay here again if the general burnout on Florida vacations werent the topic of conversation on our way home. :)"

"One of the workers stole all of our luxury luggage"

"Construction being done wirh limited access to slides."

"Room was great and bar served good drinks. Check in was horrible and had to deflect from a sales pitch. Very thankful that a nice man helped me get into a room after three hours of waiting for a 2 bedroom to open up. "

"Love it here! Amazing staff. Beautiful hotel. "

"Rosenn Inn is always my go to. It's location is perfect. The rates are reasonable along with clean resort, friendly staff, and on International Blvd!!...Icon Park, RESTRAUNT Galore, 20minutes to the airport. Perfect location."

"Last time staying. The only pro is the building is well constructed. You don't hear your neighbor on other floors. I don't know if it was just my party. Staff wasn't friendly at all, nothing wasn't explain. It was like here there you go. No bands, no activities, nothing about the stay. The room was dirty this time around, had to clean it. Never again. I couldnt be refunded so i had to deal with it."