บริเวณภายนอก

รีวิว เรดรูฟ อินน์พลัส+ แอนด์สวีทส์ เนเปิลส์ดาวน์ทาวน์ - ฟิฟธ์อเวนิวเซาธ์

2.5 out of 5

รีวิว

7.4

ดี

คะแนน 10 - ดีเลิศ 381 จาก 1008 รีวิว" "
คะแนน 8 - ดี 258 จาก 1008 รีวิว" "
คะแนน 6 - พอใช้ 125 จาก 1008 รีวิว" "
คะแนน 4 - แย่ 96 จาก 1008 รีวิว" "
คะแนน 2 - แย่มาก 148 จาก 1008 รีวิว" "

7.4/10

ความสะอาด

7.8/10

พนักงานและบริการ

6.6/10

สิ่งอำนวยความสะดวก

7.2/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

6/10 พอใช้

Maria

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
I liked the price, but unit was dirty, kitchen with very limited supplies, area was good.
เข้าพัก 2 คืน, เมษายน 2024

10/10 ดีเลิศ

Yaquelin

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excelente lugar y trato
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 2 พ.ค. 2024
Querida Yaquelín,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros. Me alegra leer que nuestra ubicación le pareció un lugar excelente y me encanta que haya quedado satisfecho con el trato. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Sus amables palabras inspiran a nuestro equipo a continuar brindando un servicio de primer nivel.Realmente apreciamos sus comentarios y esperamos brindarle un servicio excepcional en el futuro.Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 แย่

Luisa

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 2 พ.ค. 2024
Hello Luisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 ดีเลิศ

Pa See

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 1 พ.ค. 2024
Dear Pa,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 แย่

Alina

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Need to update the whole hotel cleaning not good.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 29 เม.ย. 2024
Dear Alina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of our hotel as well as the maintenance needed. We are sorry for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Your comments are crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 พอใช้

Ana Laura

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 30 เม.ย. 2024
Hello Ana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 ดีเลิศ

Anna

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 30 เม.ย. 2024
Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 พอใช้

Ivan, Cutler bay

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 30 เม.ย. 2024
Hello Ivan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 ดีเลิศ

Linda

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was a nice location for me and my husband. We were in town for the US Open Pickleball tournament. It was close to the event and also close to downtown Naples.
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 28 เม.ย. 2024
Hello Linda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 5/5 score following your stay. I am happy to read that you found the location to be nice for you and your husband. I love that it was close to the Pickleball event and downtown Naples. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Your kind words inspire our team to continue delivering top-notch service.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 ดี

Marlon

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Place ain’t bad. Definitely get the suite though as they face the oool and have a screened in porch
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 29 เม.ย. 2024
Dear Marlon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It is great that there was nothing bad about staying at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Your comments are truly appreciated, and we look forward to providing you with improved service in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 แย่มาก

Kathy

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
On the photos it shows there is breakfast and there not. The bathrooms are small. The AC did not really work. And there is no washer and dryer
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 28 เม.ย. 2024
Dear Kathy, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the air conditioner that was not working and the other concerns you described. Please know that this property doesn't offer breakfast as an amenity, and we love if you could share where that information was found. I will communicate this with the management team, so they are able to investigate and address your concerns. Once again, we apologize for the inconvenience caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

8/10 ดี

Nicolas

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Das Zimmer war zweckmässig, aber die Lage war sehr gut Der Garten war sehr gepflegt, wir haben uns wohl gefühlt
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Dannielle Rediresponse Specialist วันที่ 25 เม.ย. 2024
Lieber Nicolas,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihren Erfahrungen im RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S mitzuteilen. Wir freuen uns sehr über Ihre Kommentare und freuen uns zu hören, dass Sie eine tolle Erfahrung bei uns hatten, insbesondere im Hinblick auf die gute Wartung Garten, komfortables Zimmer und gute Lage. Wir hoffen, Ihnen weiterhin tolle Erlebnisse bieten zu können. Positives Gästefeedback, wie Ihres, ist für alle unsere Mitarbeiter immer eine Ermutigung, da wir bestrebt sind, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern.Nochmals vielen Dank für Ihre freundlichen Worte. Das Personal und ich würden Ihnen gerne auch in Zukunft einen weiteren angenehmen Aufenthalt ermöglichen.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 แย่

Yulema

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel needs renovation. The beds are hard as a rock. The tubs are old and rusted. The jacuzzi is green and dirty. Never clean pool towels available. The pool restrooms are locked. I asked one the staff to please open them and no one responded. The carpets inside the rooms are stained. The bed sheets are stained.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Dannielle Rediresponse Specialist วันที่ 23 เม.ย. 2024
Dear Yulema,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the upkeep of the property, uncomfortable bed, unclean jacuzzi and the other issues mentioned. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 พอใช้

Edie

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
I liked being close to Olive Garden! I didn’t know this property did not have a lobby and inside rooms. Exterior noise was noticeable. Bathroom sink did not drain. Ugh! I wouldn’t stay there again!
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 20 เม.ย. 2024
Dear Edie, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We are happy to see that you loved the convenience of the location, prompting your 3/5 rating. However, as it relates to the possible noise disturbance and the amenities. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Mileidys

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Limpio y tranquilo
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก onielEspecialista en redirección วันที่ 17 เม.ย. 2024
Gracias Mileidys, por tomarse el tiempo para escribir una reseña de su estadía en el Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. Nuestro objetivo es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de Lo hemos logrado con su visita, siendo un placer leer que le gustó la serenidad de nuestra propiedad.Una vez más, gracias por publicar tu reseña. Esperamos que nos visite nuevamente en el futuro.Atentamente,onielGestión de techo rojoEspecialista en redirección

2/10 แย่มาก

Pamela

เข้าพัก 1 คืน, เมษายน 2024

8/10 ดี

Tanisha Martinez

เข้าพัก 2 คืน, เมษายน 2024

4/10 แย่

Caridad

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
!
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 11 เม.ย. 2024
Hello Caridad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 แย่

Xabier

ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 11 เม.ย. 2024
Hello Xabier, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 ดีเลิศ

Gregory

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
There could have better coffee and breakfast items !! I mean there wasn't even a cracker.. We have been to other Red Roofs where they had pastries and fruit at least ?? Come on !!
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 8 เม.ย. 2024
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I are appreciating in your 5/5 score following your stay. I am sorry to read that you were unsatisfied with the hotel not offering breakfast. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 แย่มาก

Amjad, Venice

ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Problems when checking in. Property did not receive the reservation correctly. Cumbersome check in.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 8 เม.ย. 2024
Dear Amjad,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that there some problems when you were checking in, and that the property didn't receive the reservation correctly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 ดี

Joanne

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Old but quiet.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 6 เม.ย. 2024
Dear Joanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our quiet location. You indicated that you were unsatisfied with our outdated location. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 ดี

Terence

ชื่นชอบ: ความสะอาด
My wife and I stayed in room 129 and the car traffic out front between the IHOP and the hotel is heavier than expected. At night the area gets a bit creepy. The price was nice and the location near Old Naples and the beach is convenient.
เข้าพัก 1 คืน, มีนาคม 2024

2/10 แย่มาก

Robert

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
We did not stay. Ate the $300 and left after 20 minutes because the smell and filthy conditions. The smell gave me a headache and was making my wife and I sick. Stains on the carpet, couch, and running down the wall under the tv that looked like someone had just done the deed and made a mess everywhere. Where told by red roof lobby to try and get our money back from Expedia.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 29 มี.ค. 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with odor of the room, stained carpet and the other concerns you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 ดี

Mercedes

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 24 มี.ค. 2024
Thank you for taking a moment to leave a review, Mercedes. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciates your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 แย่มาก

Ioan

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The room we stayed in (room was very dirty from the beginning when we walked in. Under the sofa bed was very dirty almost like mold, the shower very unclean, the ground full or dirt and sand, the doors having holes and tears all around and the scent was very unpleasant.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 20 มี.ค. 2024
Dear Loan, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the unpleasant smell mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Antonio

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was nice an quaint
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 20 มี.ค. 2024
Dear Antonio, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. You indicated that your stay was nice and quant. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 ดี

Randall, Carthage

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great service. Room clean with nice shower. Pool very warm and crystal clear. A great extended stay.
เข้าพัก 9 คืน, มีนาคม 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 18 มี.ค. 2024
Dear Randall,Thank you for your review and your scoring of 5/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our great service, clan room with nice shower and warm and crystal-clear pool. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services.Thank you again for your kind words. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 แย่

JOHN

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Must pay for 1 hour early check in before 3pm. No breakfast
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 17 มี.ค. 2024
Dear John, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It is to my knowledge that the property has nearby restaurants such as IHOP and Olive Garden Italian Restaurants. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 แย่มาก

Anna

เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก LaTunde RediResponse Specialist วันที่ 10 เม.ย. 2024
Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 พอใช้

Sherwin

เดินทางเพื่อธุรกิจ, เดินทางเป็นกลุ่ม
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We checked in, the bathroom was leaking water. Room was old and outdated, not dirty but also not clean
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Recordo, Rediresponse Specialist วันที่ 14 มี.ค. 2024
Hey Sherwin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's disheartening to hear that you encountered a leak in your bathroom and also our cleanliness did not meet your expectations. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 แย่มาก

rogelio

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The room smelled bad, restroom smelled like urine.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Recordo, Rediresponse Specialist วันที่ 14 มี.ค. 2024
Hey Rogelio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. Your highlight of a foul smelling room isn't the level of service Red Roof aim to provide. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 ดีเลิศ

Gary

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 4 เม.ย. 2024
Thank you for taking a moment to leave a review, Gary. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 ดี

Ulises

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
It is comfortable to spend a weekend with the family, it is quiet and many places nearby to walk and eat. We didn't like that there were 6 of us in the suite room and they only gave us 4 towels. The three days they don't change sheets or towels and they don't clean the rooms daily, they should put a broom to sweep up the sand when you go to the bathroom. beach is difficult to leave outside
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 12 มี.ค. 2024
Thank you for taking a moment to leave a review, Ulises. The staff and I at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S appreciate your 4/5 score. I am happy to hear that you found our hotel to be comfortable, quiet, and convenient. However, you indicated that the limited amount of towels, the issue regarding our housekeeping schedule, and the other concern highlighted dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 ดี

Ana

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 30 มี.ค. 2024
Thank you for taking a moment to leave a review, Ana. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciates your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 แย่

Olga

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 30 มี.ค. 2024
Thank you for taking a moment to leave a review, Olga. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 ดี

GABRIEL

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 5 มี.ค. 2024
Hello Gabriel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 ดีเลิศ

Catherine

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 3 มี.ค. 2024
Hello Catherine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 แย่

Naji

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Assasssz
เข้าพัก 7 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก LaTunde RediResponse Specialist วันที่ 24 ก.พ. 2024
Hello Naji, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE Sand I appreciate your 2/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 พอใช้

Leismy

เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I liked the pool had temperature, so even in cold weather it was nice to swim. I did not like I was given an occupied room. They seem to have a disconnect there, but quickly cleaned another room.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 20 ก.พ. 2024
Dear Leismy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our pool temperature. You indicated that you were unsatisfied with receiving an occupied room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

6/10 พอใช้

Jerry

เดินทางกับครอบครัว
Everything was “ok”. Nothing great. Nothing terrible.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 20 ก.พ. 2024
Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

2/10 แย่มาก

Oza

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Terrible the room smells like someone Died , Mold in tube , carpet filthy stains . Half the lights for Security on property not working, Hot Tube scum flowing on top , Pool scum on walls. Front desk staff lazy 2 people sitting at desk and took 15 minutes for someone to ask for reservation. I have been coming to Naples for 50 years and I had know idea that a place this Terrible was in such a Wonderful city. My next contact will be the Health Department of Naples .
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Linton Rediresponse Specialist วันที่ 19 ก.พ. 2024
Dear Oza,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It's truly regrettable to read that the unpleasant odor in your room, the condition of the pool walls and the other areas of opportunity you brought to our attention hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.We wish you all the best in your future travels.Regards,Red Roof Management

2/10 แย่มาก

Fidel

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 20 ก.พ. 2024
Hello Fidel, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 ดีเลิศ

Matthew

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I would like for you to enforce the smoking policy around the hotel . There were cigarette butts all over the place.
เข้าพัก 7 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 19 ก.พ. 2024
Thank you for taking a moment to leave a review, Matthew. The staff and I at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S appreciate your 5/5 score. However, you indicated that you would like us to enforce the smoking policy at our hotel. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Red Roof Management

8/10 ดี

Avi

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Clean comfortable room, good location overall pleasant experience
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 13 ก.พ. 2024
Hello Avi, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I'm thrilled to see that you loved the cleanliness of the room and the convenience of the location met your expectation, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Emily

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Checked into a dirty room! Towels, bedding, everything looked as if it had been used already. So gross. Never coming back to this dump.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 10 ก.พ. 2024
Hello Emily, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We appreciate your comments and we're very disappointed you were unhappy with your experience prompting your 1/5 score. You indicated that you were unsatisfied with the over-all lack of cleanliness in your room. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is important to Red Roof and will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 แย่มาก

Paul

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 10 ก.พ. 2024
Hello Paul, The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 ดี

Steven

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was nice. Area is okay.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 9 ก.พ. 2024
Dear Steven, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I am glad to read that you were pleased with your stay and our location, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Massiel

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 9 ก.พ. 2024
Dear Massiel, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 ดี

Joseph

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 24 มี.ค. 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist