"A truly unforgettable stay at Lake Toya Tsuruga Resort Hikari no Uta. The views of Lake Toya are breathtaking, our room with private onsen was perfect, and the food was incredible - we had one night of Japanese in a private room and one night of french in the main dining room. The staff were warm, attentive, and made us feel completely at home. Highly recommend for anyone looking to relax and soak in the beauty of Hokkaido."
"Very friendly & helpful staff, we should learn Japanese in order to communicate better.
The hotel is luxurious, a bit worn down and needs refreshing.
Excellent location with free shuttle easily accessible"
"Everythings so good but staff can speak English a bit.
No private bathroom must go onsen only.
And after check out, if you leave your luggage after 12:00 they will charge you ¥200 per piece."
"Hide (owner) is such a kind and compassionate person. On arrival he gave us fruit and there were many snacks provided in the rooms. Many of the other days he would give us more fruit and then a lovely gift when we left. Every day he was so helpful in removing all the snow from our vehicle before we left for the ski fields. Hide is what makes this hotel such a pleasant place to stay. Thanks Hide, we loved staying with you!"
"Although the price is a bit expensive, it is value for money with the guest service is excellent. The room is spacious with private onsen. The hotel itself is new too. "
