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Reviews of Holiday Inn Express & Suites Montgomery, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Montgomery, an IHG Hotel
2105 Route 208, Montgomery, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 303 out of 537 reviews" "
Rating 8 - Good. 142 out of 537 reviews" "
Rating 6 - Okay. 51 out of 537 reviews" "
Rating 4 - Poor. 24 out of 537 reviews" "
Rating 2 - Terrible. 17 out of 537 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney, Seaford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful stay. Staff was friendly and accommodating. Room was larger than we expected which was a plus. Breakfast was great with multiple options (eggs, sausage, biscuits, pancake machine, muffins, pastries, bagels, juice). No complaints!!
Stayed 2 nights in May 2024

10/10 Excellent

ROLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhhhh
Stayed 1 night in May 2024

8/10 Good

chelsea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Emalie

Travelled with partner
Liked: Cleanliness, amenities
This property was so clean! We elected to go to a nicer hotel and it did not disappoint! One thing I will say, is the deposit that was non optional should be advertised a little clearer on the website.
Stayed 1 night in May 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Emalie,We are elated to hear you had a great stay. I can't wait to share your cleanliness comments with our housekeeping team.Thank you for sharing your experience with us.

8/10 Good

Kimberli

Stayed 2 nights in Apr 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Kimberli!

10/10 Excellent

Toni Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable
Stayed 1 night in Apr 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Tonie Anne!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, clean, friendly, very professional would highly recommend
Stayed 1 night in Apr 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Tara,Thank you for sharing your experience with us. We are so happy to know you loved your stay.Catch you next time you are in our area.

8/10 Good

Tom, SAN DIEGO

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was not cleaned entire time we stayed even though we asked for it.
Stayed 3 nights in Apr 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Tom,Thank you for reaching out to share your experience with us. We are happy to know despite the housekeeping hiccup you enjoyed your stay. We will be sharing this comment with our housekeeping team to ensure no room is missed in the future. Thanks again. Hope to see you again soon!

10/10 Excellent

Dequane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The esthetic and warm feeling.
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you for sharing Dequane!

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 7 nights in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Richard!

4/10 Poor

Hallie

Stayed 2 nights in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Hallie,I'm sorry to know you didn't have a great experience. If you would like to discuss your stay further, please reach out.Thank you

10/10 Excellent

Joseph, Roseland

Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Joseph!

10/10 Excellent

Keitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean, and so spacious
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Keitha,Thank you so much for your review.We hope you stay with us next time you're in the area!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Cindy

10/10 Excellent

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Istvan!

10/10 Excellent

Cindy

Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Cindy!

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pick. Would do this stay again for this area.
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Michelle,We are happy to know you had a great stay.Thank you for sharing

10/10 Excellent

Ed

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Wonsok

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is goof
Stayed 1 night in Feb 2024

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends vacations
The hotel was very clean. The breakfast was nice. The employees qas very friendly
Stayed 3 nights in Feb 2024

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean, multiple amenities out of service.
Staff was friendly. Many things out of service. Television not working.
Stayed 1 night in Feb 2024

10/10 Excellent

Audrey

Stayed 1 night in Feb 2024
Response from The Holiday Inn Express Montgomery Team on 8 May 2024
Thank you Audrey

10/10 Excellent

Peter, Exeter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine.
Stayed 1 night in Feb 2024

6/10 Okay

Rocco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Pingsan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. No complaints. Would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

KIERAN

Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Stayed 1 night in Jan 2024

10/10 Excellent

Gracjana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Stayed 3 nights in Jan 2024

10/10 Excellent

HUI

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely recommend this place, clean, comfortable and the staff very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Wayne, Baldwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the accommodations and amenities were exactly as advertised. The bed was very comfortable to the point that we slept in linger than planned and wanted to find out who makes them. The rate was economical and worth what i paid. The staff were all helpful too, particularly the Housekeeper who loaned us a corkscrew she happened to have in her pocketbook. Lol.
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay.
Stayed 1 night in Dec 2023

8/10 Good

Donald

Stayed 1 night in Dec 2023

8/10 Good

Frank J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
3 night stay in 2 rooms for family funeral. People were VERY friendly and helpful. Property felt safe, in a good neighborhood with little traffic. Rooms, hallways elevator dated and stained. Beds aren’t terribly comfortable. Rooms had an odor. Walls are thin, easy to hear talking in the next room.
Stayed 3 nights in Dec 2023

8/10 Good

Catherine

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia, oshkosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable-friendly staff-excellent breakfast
Stayed 2 nights in Dec 2023

6/10 Okay

Megan

Travelled with family and small children
The main reason we choose this property for our stay was for the indoor pool. When we checked in I was told that the pool was and has been out of order. It would have been nice to be told this when making the reservation. The front desk clerk said that the pool has been out of service. If that is the case then they should not say they have a pool for their guests. They should list that the pool is out of order. I would have taken my family some place else that had a pool which is one reason why we went there.
Stayed 2 nights in Nov 2023

8/10 Good

Monica

Stayed 1 night in Nov 2023

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk young lady by the name of Alicia was not sure how to split a payment. She called one manager and then called another when was unclear and worked it out. She made the effort. Enjoyed our stay very much. Especially the breakfast which is included with stay. A1 quality breakfast.
Stayed 2 nights in Nov 2023