Need towel racks and soap holder in shower. Not enough towels - Had to keep asking for towels to accommodate guests - No towels given for pool or beach so had to walk back to room wet. They closed too early - it is apparent that the hotel do not have enough staff at hotel to accommodate guests. However, the rooms are big with lovely views.
Dolores
เข้าพัก 2 คืน, กรกฎาคม 2025
6/10 พอใช้
Kirsty
เดินทางกับครอบครัว
23 ก.ค. 2025
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The room was a good size but unfortunately it felt a little run down. Broken kitchen tile which was sharp. Dirty towels, we exchanged them for clean ones and half of them were still dirty. Bathroom shower water pressure was very low. Swimming pool looks very tired.
Location is good, as is the private gate to the beach.
The check in time was 4pm. Super late if you ask me. That would have been fine except I was asked to place an additional 200 on my card that was placed on hold. I asked for towels and they didn’t have any otherwise I would have been charged an additional 45 for one night. The parking was 40 dollars for the night which is ridiculous. I’m from Miami and I’m used to the charges but at least you get to enjoy the property. We couldn’t use the pool because they had no towels available. We need
Mariel
เข้าพัก 1 คืน, มิถุนายน 2025
2/10 แย่มาก
Casper
เดินทางกับครอบครัว
23 มิ.ย. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Checking was great !! Easy as I walked into the apartment fantastic then started noticing stuff carpets stained . Tiles stained!! No utinsels. Then no towel exchange
No remote for TV
King size bed was worn or broken .. they did give us a refund but this was not a recommendation I can say to anyone. I really hoped it was going to be a great stay for my daughter’s 16th Birthday. I was so disappointed! Hopefully they fix these things in the future because it has the potential to be great
Casper
เข้าพัก 3 คืน, มิถุนายน 2025
10/10 ดีเลิศ
Osmany
17 มิ.ย. 2025
Osmany
เข้าพัก 2 คืน, มิถุนายน 2025
4/10 แย่
Tasha
เดินทางกับครอบครัว
12 มิ.ย. 2025
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Check in isn’t until 4 and they won’t give you towels prior to you getting a room so you can go to the pool or beach. You only get 2 beach chairs for a family of 6 on the beach which you can only have until 5 so if you only stay 1 night you can forget about going to the pool or beach. We reserved for 1 night before our cruise and 1 night after and it was a mistake. The room was great the first night and so I paid for the same room the second but for a much lesser of a room. There was a tv in the first hotel room in the master bedroom but none in the second room. The remote to the main tv didn’t even work on the second room. Staff was very unfriendly when need g assistance and when asked if we can just have a towel to dry off the answer was no. Check out was st 10 also and pool don’t open until 9 so don’t plan on any water time at this hotel. Do not stay here at this hotel.
Only one elevator working. Really loud air conditioner in the room. No napkins or paper towels in the room. Place could really use a major upgrade. Excellent staff though.
The rooms had tons of tiny cockroaches inside the kitchen cabinets. Called the front desk and no-one answers, had to walk to the front desk and when the attendant was told the answer was "yes we know we are working on that all over the property". the common areas are also very dirty. I have stayed here in the past and honestly the suites and overall staff have downgraded significantly.
I Hates this Hotel worst place I have ever stayed at in Miami. The rooms are so gross they had cockroach's
. I will NEVER stay here again or Suggest anyone else to as well. Bed sheets had stains on it. Rust all over bathroom. I can keep going and going.
The property is run down. The carpets were stained, beds springy, the couches were filthy and I found a bug in the bathroom. Customer service was poor, for example, to get towels daily, I had to go down to their laundry area, that is bring my dirty towels and swap them for new ones. In addition, whenever I called the front desk, no one answered. All I can say is stay away!!!!!
Unfortunately, our stay was not what I expected. We booked this hotel because they offered breakfast. The restaurant was booked and we couldn’t even get a cup of coffee. The only food on premises was triple the cost of a regular meal. When mentioned to the front desk that we chose this hotel because of the breakfast, the staff was extremely rude. No housekeeping at all. There were 5 of us and only 4 towels. No hand towels or wash cloths. Again staff was extremely rude when asked about the towels. I had to bring the towels myseld to the laundry room to get fresh towels. Our first day they had no beach towels till 4:45, despite us walking from the beach back to the hotel to ask for towels, only to be spoken to rudely. The staff was extremely rude. We finally got bracket towels at 4:45 and were barked ordered to return the towels by 5:30. I would not recommend this hotel. The suite was beautiful and comfy, but otherwise was treated very poorly. Staff unapologetically dismissed every question and seemed annoyed at having to answer questions. Do yourself a favor and go else where. We are all very disappointed with this trip.
Mervete
เข้าพัก 3 คืน, เมษายน 2025
6/10 พอใช้
Kelly
13 เม.ย. 2025
Kelly
เข้าพัก 1 คืน, เมษายน 2025
4/10 แย่
Stine Stavrum
เดินทางเพื่อธุรกิจ
12 เม.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Ikke å anbefale
Uhøflig og grettent personale, skittent bad, soverom og kjøkken. Skittent sengetøy og håndkle.
Personale på stranden prøver å lure deg for penger for strandstol og parasoll.
Mye støy om man har leilighet ut mot hovedveien
We stayed here for a family vacation. The room/apartment had everything we needed. Staff was friendly. Private entry to the beach. We had no problems with parking. We would stay here again.