In-room safe, desk, blackout curtains, soundproofing

Reviews of Holiday Inn Miami West - Airport Area, an IHG Hotel

3 out of 5
Holiday Inn Miami West - Airport Area, an IHG Hotel
7707 N.W. 103rd Street, Hialeah, FL

Reviews

7.0

Good

Rating 10 - Excellent. 1042 out of 3027 reviews" "
Rating 8 - Good. 612 out of 3027 reviews" "
Rating 6 - Okay. 478 out of 3027 reviews" "
Rating 4 - Poor. 348 out of 3027 reviews" "
Rating 2 - Terrible. 547 out of 3027 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

LAZARO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó el hotel y las facilidades de la cercanía de lugares centricos
Stayed 1 night in May 2024

2/10 Terrible

Courtney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever. No ac...room smelled awful...worst experience
Stayed 2 nights in May 2024

6/10 Okay

Schaketa, George Town

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn't get the room type i initially booked. If the reservation is in place for the room there's no way that it should be sold out. On top of that i specifically requested to have a microwave in room because i'm a diabetic and need to be able to warm up my food to be able to eat on time. I called thr front desk after they placed us in the wrong room type reqursting to have a microwave broughr up to the room. The front desk said that they would get back to me when they would have found one. I had to call 3 times and almost 90 mins later to find out the didn't have any microwaves available. My husband had to call back a forth time to find out if there was no possible way to get a microwave to be able to warm the food for me to be able to eat. It was afyer the foirth call that they stated they had a mocrowave available at the front desk that he could have used to warm the food. One it should have never taken that long if the reservation allows you to make requests in advance so as to have the request responded to and confirmed or otherwise notfied of the inability to offer request. It was very disappointing and the front desk agent on seemed to not even care that as a diabetic i needed to eat. This is deplorable.
Stayed 2 nights in May 2024

4/10 Poor

Gertrude

Disliked: Cleanliness, staff & service, property conditions & facilities
I like the pool and grounds...I didn't like the air conditioner that barely works and I was hot my entire stay and I found a roach in the bathroom.
Stayed 2 nights in May 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Profesional personal make us feel at home
Stayed 1 night in May 2024

4/10 Poor

Anderson, Hillside

Disliked: Cleanliness, amenities, property conditions & facilities
The hallway was smelled, The room was dirty and the Rug was so dirty, The Bathroom was horrible 😤😤😤
Stayed 4 nights in May 2024

10/10 Excellent

yvenande

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in May 2024

10/10 Excellent

Denisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great communication.
Stayed 3 nights in May 2024

10/10 Excellent

Innocent

Liked: Amenities
Nice hotel
Stayed 3 nights in May 2024
Response from Sophia CSR on 23 May 2024
Dear Guest,Thank you for your kind words. We're delighted to hear that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated. We look forward to welcoming you back soon!

8/10 Good

Maria, Long Beach

Travelled with partner
Disliked: Amenities
Not great but not terrible, good for the price but our keys kept deactivating and have to pay extra for breakfast is annoying
Stayed 4 nights in May 2024
Response from Sophia CSR on 23 May 2024
Hi Maria,Thank you for your feedback. We're glad you found value in your stay We apologize for the inconvenience you experienced with your room keys and the additional charge for breakfast. We are addressing the key issue to prevent future occurrences and will review our breakfast policy for potential improvements. We look forward to the opportunity to serve you better in the future.

8/10 Good

levardo

Stayed 2 nights in May 2024

6/10 Okay

Rosa, Naples

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Rhia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had to get new keys everytime we go to the room. We always had to call for towels. The staff does not clean. But the restaurant food is delicious and very affordable.
Stayed 4 nights in May 2024
Response from Sophia CSR on 21 May 2024
Hi Rhia,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the delicious and affordable food at our restaurant. We apologize for the inconvenience you experienced with the key cards and the housekeeping service during your stay. Your comments are valuable, and we will address these issues promptly to ensure a smoother and more enjoyable experience for our guests. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved stay in the future.

4/10 Poor

Camille

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The tub is worn out and run down. The room need to be updated the mattress was old
Stayed 2 nights in May 2024
Response from Sophia CSR on 21 May 2024
Hi Camille,We apologize for any inconvenience caused by the condition of the tub, room, and mattress. Your comments are invaluable as we continuously strive to enhance our guests' experience. Please rest assured that we will address these concerns promptly to ensure that future guests enjoy a more comfortable and updated stay. We appreciate your understanding and hope to welcome you back for an improved experience.

8/10 Good

Ailymarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La estadía fue buena. El personal fue muy atento y agradable. Los desayunos riquísimos. Lo que si necesita atención son las instalaciones de aire ya que la habitación siempre estuvo calurosa y con fuerte olor a humedad.
Stayed 2 nights in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and found our staff attentive and pleasant, as well as enjoying our delicious breakfast offerings. However, we apologize for the inconvenience regarding the air installations in your room. We will address this issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Luis, Houston

Business traveller
Liked: Cleanliness
Hotel needs attention, looks old, some of the property doors don’t even work.
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Luis,Thank you for your feedback. We apologize for the issues you encountered during your stay and appreciate you bringing them to our attention. We are committed to maintaining and improving our property, and your comments will help us address these areas promptly. Ensuring our guests have a comfortable and pleasant stay is our priority, and we hope you will consider staying with us again in the future to experience these improvements.

10/10 Excellent

Sanela

.
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Sanela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Ayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Sophia CSR on 21 May 2024
Hi Ayana,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness
The room was very dirty
Stayed 3 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi James,We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we take your feedback seriously. We will address this with our housekeeping team to ensure such issues are rectified immediately. Your comfort and satisfaction are important to us, and we hope you will give us another opportunity to provide you with a better experience in the future.

2/10 Terrible

Tamare

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac didn't work. My room was extremely hot. I called the front desk, and i talk to an agent. I told her my room was very hot, she said, i will send somebody to fix it. She lied and never send nobody up. She could've put in another room. But she never did.
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Tamare,We sincerely apologize for the discomfort you experienced due to the malfunctioning AC and the lack of assistance from our front desk team. This is not the level of service we strive to provide. We will address this issue with our staff to ensure it does not happen again. Your feedback is important to us, and we hope you will give us another chance to provide you with a more comfortable stay in the future.

2/10 Terrible

Sylvia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk agent Diane needs customer service training. I’m sure Holiday Inn would not want her service to be the face of the company. I asked to do early check as we had landed at 6am but she stated we could not until 3pm which was fine. We returned later in the day to check in with manager Yarod who was pleasant. He explained our room was given away and did not have my confirmed reservation as confirmed. He said the only room they could give me was a double bed room, which was extra. We got to our room and it was a room for hearing impaired/disabled, across from a fire exit, which stayed open even though the signs stated keep closed. For the room inconvenience he stated he would waive an $11 fee and provided us with 2 breakfasts to be used the next day until noon. The door keys did not work, we finally got new keys and entered our room. It had a nasty mold/mildew stench. The ceiling was cracked which appeared to be from water damage. We laid in on of the beds and immediately felt the bedding wet. We were extremely disgusted to find it was urine. Another room became available for us. The following morning at 10:30 we went to use our food vouchers and were not let in and told it closed at 10:30am and would re-open at 5pm. I am extremely upset at the entire process seeing as it started with our contracted/paid reservation not being honored. Every agent we encountered was rude and not sympathetic to our concerns, other than Yarod. We have photos.
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Sylvia,We apologize for the numerous issues you experienced during your stay. This level of service is not representative of our standards, and we are deeply sorry for the inconvenience and discomfort you encountered. Your feedback regarding Diane's customer service and the overall handling of your reservation is invaluable, and we will address this with our team to ensure improvements are made. The condition of your room and the miscommunication about breakfast vouchers are unacceptable, and we regret that this affected your stay. We appreciate your acknowledgement of Yarod's efforts to assist you, and we will use your comments to enhance our training and service protocols

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We complained about no air conditioning. Nothing was done but sent fans . The whole floor air conditioning was out . The claimed it would be fixed but nothing was ever done . The worst hotel experience ever !!! No one should sleep in an 86 degree room . We are sick from the heat . We requested our money back , it nothing was done !
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Jennifer,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are investigating your feedback to take committed steps to rectify them and ensure this does not happen again.

2/10 Terrible

Willie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathfast was the only that I was satisfied with what I got an what I payed for was not the same in person staff not available for soap an wash clothes phone lines kept being bissy it was very hot in hallways keys didn’t work at one point of my stay they tried to over charge me I was rushed out the hotel when my stay ended because of miscommunication I never plain to stay here again house keeping didn’t do a good job carpet was dirty coffe machine didn’t work properly I asked housekeeping for a second one still didn’t work very poor service I wasn’t impressed at all don’t stay here
Stayed 4 nights in May 2024
Response from Sophia CSR on 20 May 2024
Dear Guest,We're deeply sorry to hear about the numerous issues you encountered during your stay. Your experience falls far short of the high standards we strive to maintain. Please accept our sincerest apologies for the lack of availability of amenities, the inconvenience with the phone lines and keys, overcharging, miscommunication during check-out, cleanliness issues, and the malfunctioning coffee machine. We take your feedback seriously and will address these concerns with our team to ensure immediate improvements. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Visiting
Stayed 2 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Coral,Welcome! Whether you're here for business or leisure, we're delighted to have you. If there's anything specific you need assistance with or any questions you have about your visit, feel free to ask. We're here to make your stay as enjoyable and comfortable as possible.

2/10 Terrible

Briona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Briona,We are sad to see this 1-star rating. Our team never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Room was ok but carpet needs replacing, bed cover were stained and towels also looked very old and worn
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Eduardo,Thank you for your feedback. We apologize for the condition of the carpet, bed cover, and towels. This is not up to our standards, and we will address these issues with our housekeeping and maintenance teams immediately. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Ismaray

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about my stay and cut it short. The whole hotel smelled strongly of cleaning liquids that were trying to cover a mustiness. My asthmatic mother had a hard time breathing the entire night we stayed. There were cockroaches in the room, which was absolutely horrifying. We couldn't even shower because the handle to the shower came off right in my hand. Unfortunately, I had booked my stay through Expedia and was unable to get my money back for the two other nights I checked out early from. Front desk informed me that I should have brought these issues to them.... so what? They could move me to another smelly room with cockroaches?!?
Stayed 3 nights in May 2024
Response from Sophia CSR on 20 May 2024
Dear Guest,We deeply regret to hear about the distressing experience you and your mother had during your stay. The issues you encountered, including the strong smell of cleaning agents, the presence of cockroaches, and the malfunctioning shower, are entirely unacceptable and far below our standards. We understand how these problems impacted your stay, especially given your mother's health condition. Your frustration with the booking process and our front desk response is understandable, and we apologize for any inconvenience this caused. Your feedback is crucial, and we will take immediate action to address these problems and improve our service quality. We hope to serve you better next time.

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The whole time we were there our AC didn't work properly. When you put your hand up to the vent it was cold but it didn't cool the room, disperse or blow. The whole floor we were on seemed hot right when you stepped of elevator. Carpet was dirty and stained.
Stayed 4 nights in May 2024
Response from Sophia CSR on 18 May 2024
Hi Charles,Thank you for your feedback. We apologize for the inconvenience caused by the malfunctioning AC and the condition of the carpet. Your comfort is important to us, and we regret that your experience fell short of expectations. We will address these issues promptly to ensure a better stay for future guests.

6/10 Okay

Cymone

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sophia CSR on 18 May 2024
Hi Cymone,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

2/10 Terrible

Sarah

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning, said they would call maintenance and never came. Finally after hours they gave us another room. This room was HOT as well. Carpet was dirty. Toilet seat slid off. Staff said ice machine was on 2nd and 4th floor (there was NO ice machine) walls paper thin and area is LOUD. DONT STAY HERE
Response from Sophia CSR on 18 May 2024
Hi Sarah,Thank you for sharing your experience. We deeply regret the numerous issues you faced during your stay, including the air conditioning, room conditions, and incorrect information from our staff. Your feedback is crucial, and we will address these concerns immediately to prevent future occurrences. We apologize for the inconvenience and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Abbigale Anastacia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Sophia CSR on 16 May 2024
Hi Abbigale,We're thrilled to hear that you had a great stay with us. Providing exceptional experiences is our priority, and we appreciate your feedback. We look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Ebony

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice wish they had tap for the dinning area for breakfast lunch and dinner. Wish the gift shop was actually open and they had microwaves in the rooms
Stayed 1 night in May 2024
Response from Sophia CSR on 16 May 2024
Hi Ebony,Thank you for your positive feedback and valuable suggestions. We're glad to hear you enjoyed your stay. Your input regarding dining options, gift shop accessibility, and room amenities is invaluable, and we will take it into consideration as we continually strive to enhance our guest experience. We appreciate your patronage and hope to welcome you back for an even more enjoyable stay in the future.

2/10 Terrible

José Leon

Nothing all is bad
Stayed 3 nights in May 2024
Response from Sophia CSR on 18 May 2024
Hi Jose,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

2/10 Terrible

asy'a

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room bed was filled with ants, i was offered another room which had a horrible smell. i check out immediately and still was charged stating someone else checked in the next day and its been a complete run around for my money. i do not recommend.
Stayed 3 nights in May 2024
Response from Sophia CSR on 15 May 2024
Dear Guest,It's unacceptable for our guests to encounter cleanliness issues like ants in their room. We understand your frustration and regret that we couldn't resolve the situation to your satisfaction. Rest assured, we'll investigate this matter thoroughly to prevent similar incidents in the future. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Amit

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 15 May 2024
Hi Amit,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excellent

Abdulrahman, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sophia CSR on 15 May 2024
Hi Ebony,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. Please share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Jorge

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This was one of my worst experience in a hotel, the AC was not working, the hotel was very dirty. I was with my Newborn granddaughter and we even had to leave the room because the smell of marijuana was very strong. One of the nights when I was about to get in the bed there was a big cockroach under my pillow. We inform the front desk and they didn’t do anything about it. Bad customer service, extremely dirty rooms.
Stayed 3 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Jorge,We sincerely apologize for the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. We take your feedback seriously and are addressing these concerns with our team to ensure improvements are made promptly. Please know that this is not indicative of our usual standards, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

dannier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice property. The price was great. And great for what i needed it for. It does need small little things to make it perfect but overal was good. Small towel had a couple of stains And bathroom ceiling paint was coming off do to humidity of a prior fixing. (Small section)
Stayed 4 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Dannier,Thank you for your positive feedback and constructive comments. We're pleased to hear that you found our property nice and the price satisfactory for your needs. Your observations regarding the small details are noted, and we'll address them promptly to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.

6/10 Okay

Lissandra

Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Lissandra,Thank you for sharing you experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

8/10 Good

Roberto, san nicolas

Travelled with family
Liked: Cleanliness, staff & service
this is my 6th time on this property, Always the best location. Can always improve the room but still one of my favorite hotel in Miami
Stayed 4 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Roberto,Thank you for your continued loyalty and feedback. We're delighted to hear that you appreciate our prime location. Your comments regarding room improvements are noted, and we're committed to enhancing our accommodations to ensure your utmost satisfaction. We value your patronage and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Kemar

Travelled with partner
Disliked: Property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from Sophia CSR on 13 May 2024
Hi Kemar,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

8/10 Good

Brunilda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Customer service was not exactly the best
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Hi Brunilda,We apologize for the less-than-satisfactory customer service experience you encountered during your stay. Providing exceptional service is our priority, and we're committed to addressing any shortcomings to ensure a more positive experience for our guests. Your feedback is invaluable, and we appreciate your understanding as we strive to improve. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Noah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No ac in the rooms. Had to pay for breakfast. Whole hotel smelled like marijuana—inside and outside. Staff were not friendly.
Stayed 2 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Noah,We sincerely apologize for the inconveniences you encountered during your stay. Your feedback regarding the AC, breakfast, and overall atmosphere is concerning, and we're actively addressing these issues to ensure a more comfortable experience for our guests. Additionally, we take matters of guest conduct seriously and are taking steps to address the odor concerns. Your satisfaction is our priority, and we appreciate your understanding as we work to improve.

10/10 Excellent

Camille

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Dear Guest,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

6/10 Okay

Shayona

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our room very nice and spacious . When we used the shower tho , it flooded. Also , the room was booked for 3 people, but there were only 2 of everything. Room also wasn’t ready until almost a hour after check in
Stayed 1 night in Apr 2024
Response from Sophia CSR on 13 May 2024
Hi Shayona,Thank you for your feedback on your recent stay. We're glad to hear that you enjoyed the spaciousness of your room. However, we apologize for the inconvenience caused by the issues with the shower flooding and the amenities for three people. Rest assured, we're addressing these matters to ensure a more seamless experience for our guests. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Robin, long beach

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 13 May 2024
Hi Robin,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

Kedar

Travelled with family
Liked: Cleanliness
The overall property is ok for the Miami area, it’s convenient enough for the airport. But there were a couple issues, it’s clean but the bathroom for example wasn’t super clean, when I asked for an extra blanket for my sofa bed they gave me bedsheets ? It was weird but decent enough.
Stayed 2 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Kedar,Thank you for your feedback regarding your recent stay. We're glad to hear that overall, you found our property convenient for your needs. However, we apologize for the issues you encountered with cleanliness and the misunderstanding regarding the extra blanket. Rest assured, we're addressing these matters to ensure a more seamless experience for our guests in the future. Your input is invaluable, and we appreciate your understanding. We look forward to the opportunity to welcome you back for an improved stay.

6/10 Okay

Babsy

Travelled with family
Not like it used to be....no microwave in the room, toilet seat shifting under you... nothing done after drawing it to their attention many times, no shower caps and cleaner threw away the one that I had. Dinner was tasty but limited choices.
Stayed 4 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Babsy,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Rest assured, we take guest concerns seriously and are actively working to address the issues raised, including room amenities and maintenance. Your input is valuable as we strive to enhance our offerings and provide a more enjoyable experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved stay.

4/10 Poor

Kevin Angel

Travelled with family
My check in time was early around 11am or so, was told room wasnt ready and to return by 3pm. I came in more later than what they requested. Upon trying to re check in they still told me the room was not available. After showing some frustration they apparently worked something out and had the room immediately available. The stay was average, but twice during our stay our card didnt work and had to be reset. Apart from the check in being the worst experience the rest of the stay was average.
Stayed 5 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Kevin,We apologize for the inconvenience you experienced during check-in and the issues with your room key. Your feedback is valuable, and we're actively addressing these concerns to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay on your next visit.