The heating system thermostat can only be adjusted to increase the heat from 72 to 74 to 76 etc. But the button to reduce the heat does not work!
A sharp u-shaped carpet nail was found on the floor carpet between the 2 beds. It is dangerous, but fortunately I didn’t step on it. I gave it to the front desk.
We always prefer this hotel and the staff is very friendly.
Binesh
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก John A. General Manager วันที่ 28 มี.ค. 2024
Thank you! We look forward to serving you on your next visit to the Mahwah area!
10/10 ดีเลิศ
Faith
เดินทางเพื่อธุรกิจ
25 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
Great staff service.
Faith
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก John A General Manager วันที่ 27 ก.พ. 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip to Mahwah!
This is exactly want you want when traveling. Easy access from main roads. Nice rooms, clean comfortable, getting a good restful sleep. I will stay again. Thanks. Dave
David
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก John A. General Manager วันที่ 28 มี.ค. 2024
Thank you! We look forward to serving you on your next visit to the Mahwah area!
The price was very reasonable, staff were very hospitable and aside from the floor being a bit sticky, everything was clean and we enjoyed our time spent there. Should we ever revisit the area, we would stay here.
Donald
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก John A. General Manager วันที่ 28 มี.ค. 2024
Thank you! We look forward to serving you on your next visit to the Mahwah area!
การตอบกลับจาก John A General Manager วันที่ 27 ก.พ. 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip to Mahwah.
The place was great but some damages on the walls that didn't give a good appearance. our room had a huge hole behind the tv and the tv had a line as it is a bit broken. But overall It is good for what we paid
Miriam Rocio
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก John A General Manager วันที่ 23 ก.พ. 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay! Your comments have been shared with all of the staff and corrective action has been taken.
การตอบกลับจาก John A General Manager วันที่ 23 ก.พ. 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay! Your comments made my day and I immediately shared them with the front desk team!
6/10 พอใช้
James
เดินทางเพื่อธุรกิจ
8 ก.พ. 2024
ชื่นชอบ: ความสะอาด
The real issue at this hotel and probably the hotels in the vicinity is the noise from the traffic on Route 17. Even at night it can be quite loud. Also first morning there was nice muffins but after that for the following three mornings just apples and not much there. Otherwise the cost reasonable.
Not good the first room I had.
The TV didn’t work
Phone didn’t work
Microwave wasn’t plugged in
Chair had stains all on it
After switching rooms
The second room was better but didn’t have microwave or refrigerator.
The service at the front desk was okay the front desk reception was helpful in providing me more remotes with the first room to try and get the TV to work but in the end all of them didn’t work for the TV. Then she was helpful in allowing me to switch rooms However I got the feeling she definitely didn’t care about her job like that.
In the end I just think the Hotel could do a better job of trying to show the customers matter a little more. I only paid 90 bucks but next time will just pay the extra for double tree
Andre
เข้าพัก 1 คืน, มกราคม 2024
6/10 พอใช้
Robert, Silver Bay
28 ม.ค. 2024
ชื่นชอบ: ความสะอาด
Property was good for the price.
Advertised breakfast included. Breakfast was a only a piece of bread and some drinks.
Robert
เข้าพัก 1 คืน, มกราคม 2024
10/10 ดีเลิศ
Claudia
26 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Claudia
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก john A General Manager วันที่ 23 ก.พ. 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay!
Staff and service are excellent.
They need to update the room and linens.
Overall good service
Glaiza Marie
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก John A General Manager วันที่ 23 ก.พ. 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay! Your comments on the staff and service made my day and I immediately shared them the team. Please rest assured that all of your comments have been shared with the property ownership. Thank you again!
Been staying here for years & am always treated well. The roooms are clean & coffee downstairs is fresh
WILLIAM
การตอบกลับจาก John A General manager วันที่ 23 ก.พ. 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay!
10/10 ดีเลิศ
Jailene
24 ธ.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Jailene
เข้าพัก 1 คืน, ธันวาคม 2023
4/10 แย่
Dr. Kenneth
21 ธ.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
I've stayed here before and it's been fine with a few minor issues that were quickly resolved and for the price, it's generally been a good deal compared to comparable hotels and this time was disappointing since I found a roach crawling around the bathroom on arrival and ants were all over my night table at night. I guess the room was not clean.