Search Beach Resorts & Hotels in Los Cerros

"I was extremely disappointed with my stay at this resort. Upon arrival, the room was in unacceptable condition. The bathroom was dirty, the sliding balcony doors had no locks, the safe was broken, and the phone was not working. When I went to guest services, I was initially told that a room change was not possible. Only after insisting was I moved to a more acceptable room. Unfortunately, the overall cleanliness and upkeep of the resort were lacking. While the pools themselves were beautiful, there were very few pool and beach chairs available, only a handful at each pool, which made it difficult to relax. The same issue existed on the beach, where we were expected to rent chairs, which was frustrating. The food was average overall. I will say that the buffet staff were wonderful and provided great service. However, the à la carte restaurants were disappointing, both in terms of food quality and service. Overall, due to the condition of the rooms, lack of amenities, and inconsistent service, I would not recommend this resort."

"This place need a major upgrade my room was leaking water all 2 nights that’s crazy "

"My stay was excellent. Probably the kindest most helpful staff ever. Good food! I will definitely return. "

"There was a leak in the bathroom that my wife almost wiped out twice from. The maintenance man came and looked at it a said would fix the next day, take about 3 hrs. Did not happen. So we had to use towels everyday to soak up the water. Other than that, it was a fairly good trip."

"Clean room |staff was profecional"

"We enjoyed our time but wish there had been more variety on the buffet day to day. The evening entertainment shows were great. Room was comfortable. Housekeeping came in unannounced every morning to take our towels. Would have preferred that they left them until they cleaned later in the day"

"Folks were very nice overall clean and tidy. "

"The ocean was visible from our room. The snorkeling trip Iberostar offered was great. The divers also had a great time with clear visibility; the staff was fabulous! We highly enjoyed the jacuzzi! "

"This place was great. The main reason was the staff. They were so friendly and helpful. Will definitely be coming back. "