Best experience at Best western plus Seraphine LDN
I think it's very good venue near to Hammersmith underground station, shopping center, good restaurant. I love this boutique hotel style and the room and facilities is not luxury but it has the selective necessary staffs that fit with urban life style and my traveling plan.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor
Booked a cosy room for one night. It did what it said on the tin. Staff were very friendly and welcoming. The room was small, but that's what I expected. The complimentry continental breakfast was nice and arrived on time. Room was clean. Only issues were that my feet hung off the end of the bed and not much room between end of bed and wall/mounted TV. Also, pillows were too hard for me. Shower was excellent (powerful - rainfall & direct spray). In summary - a great hotel for the price and convenient location - easy walk to Picadilly & District lines. Ideal for one night and good for the price. I am happy to recommend this hotel for this purpose.
Andrew
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Aranit วันที่ 12 เม.ย. 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
6/10 พอใช้
Shenghua
เดินทางเพื่อธุรกิจ
16 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Location is great, but very noisy air conditioning cannot sleep well at night
Shenghua
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Aranit วันที่ 23 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
Great room and great service. Very happy would stay here again. 5stars
Philip
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Aranit วันที่ 23 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
6/10 พอใช้
Martin
12 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Martin
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Aranit วันที่ 23 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
10/10 ดีเลิศ
Julie
9 พ.ย. 2023
Julie
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Aranit วันที่ 23 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
Good location, very clean and comfy bed. Breakfast box delivered to your room was lovely!
Angela
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Aranit วันที่ 7 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
The hotel is very expensive but it is too old, small and dirty. Carpet and toilet were not cleaned properly. No elevator for almost 10 days, and no compensation were offered. Breakfast was terrible simple and cheap, always same. Everything looked filthy.
ผู้เข้าพักจริง
เข้าพัก 6 คืน, ตุลาคม 2023
การตอบกลับจาก AA วันที่ 7 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Aranit Guest Services Supervisor
Hotel bem localizado, quarto confortável, estação de metro próxima e lojas para compras perto do hotel.
Bom custo beneficio.
Cleiton Rodrigo
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Aranit วันที่ 3 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Aranit Guest Service Supervisor
We paid for a Classic Queen with full breakfast. We were given a double with continental breakfast. Were told when we got to the hotel that they don’t offer queen. Not sure how that was advertised on the website?
Stuart
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Aranit วันที่ 3 พ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We do hope you come and stay with us again so we can show you our wide selection of rooms that would more suit your needs. Thanks again for getting in touch, warm regards, Aranit guest services supervisor
We loved our stay, but an ice machine on property would be great!
Corey
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Naeem วันที่ 23 ส.ค. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
The overall experience of staying at Seraphine was pleasant, however the KFC next door is inhabited by a few homeless men who make a ruckus, especially in the evenings. I hope the council can look into this and provide some sort of support to clear out that area.
Abdul
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก Aranit วันที่ 8 ก.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor
6/10 พอใช้
CHING SHAN
8 ส.ค. 2023
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
CHING SHAN
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Aranit วันที่ 12 ก.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards,
10/10 ดีเลิศ
Craciun
7 ส.ค. 2023
Craciun
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก naeem วันที่ 23 ส.ค. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Guest Service Supervisor
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We do have various range of rooms which we would love the opportunity to show you. We also inform at reception we provide a breakfast box and it is advertised on the booking agent websites too. Best Regards, Guest Service Supervisor
10/10 ดีเลิศ
Mandy
เดินทางกับครอบครัวและเด็กเล็ก
10 ก.ค. 2023
wonderful location and excellent service for the price
Mandy
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Naeem Guest Service Supervisor วันที่ 12 ก.ค. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 ดีเลิศ
SHEILA APARECIDA
13 มิ.ย. 2023
SHEILA APARECIDA
เข้าพัก 4 คืน, มิถุนายน 2023
การตอบกลับจาก Aranit วันที่ 14 มิ.ย. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Naeem Guest Service Supervisor
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We unfortunately do not have an area to serve breakfast which is why we provide a continental box and supplies for hot drinks in the rooms. Best regards, Aranit - Customer Relations Manager
Pluses: refurbished rooms, competitive rate, location
Minuses: King block rooms - not for mobility impaired. Smelly drain in bathroom (maintenance tried to resolve but only made it worse)
Paul
การตอบกลับจาก Aranit วันที่ 9 ก.พ. 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Warm regards, Aranit - Customer Relations Manager
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards,
Good location - right on Hammersmith shopping street and 3 minutes away from tube station
Dan
เข้าพัก 6 คืน, ธันวาคม 2020
การตอบกลับจาก Guest Service Supervisor, Katreyna Chak วันที่ 29 ธ.ค. 2020
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
4/10 แย่
Sam, Hong Kong
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
21 ธ.ค. 2020
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Location is great. However, room is super tiny (not able to open my suitcase). No fridge. Staff is rude. Probably will not stay here again.
Sam
เข้าพัก 2 คืน, ธันวาคม 2020
การตอบกลับจาก Katreyna Chak วันที่ 21 ธ.ค. 2020
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Guest Service Supervisor
การตอบกลับจาก Guest Service Supervisor, Katreyna Chak วันที่ 29 ธ.ค. 2020
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Unhelpful staff. Not willing to help! A very small room no window and when I went for breakfast was advised I was too late as they had changed the times. Not a great place.
Lyn
เข้าพัก 3 คืน, ธันวาคม 2020
การตอบกลับจาก Shanil Velliani วันที่ 10 ธ.ค. 2020
Dear Guest,
Thank you for your feedback for which I am thankful. We once again apologies for all inconvenience caused.
Your review is always important and we look forward improve further.
We look forward to welcome you again.
Warm Christmas wishes from hotel in advance.
Regards,
6/10 พอใช้
Youssef
6 ธ.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Youssef
เข้าพัก 2 คืน, ธันวาคม 2020
การตอบกลับจาก Kabita วันที่ 6 ธ.ค. 2020
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.
Guest Services Supervisor
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Room was spotless, very comfortable and a perfect location for our visit to the Hammersmith Apollo.
Linda
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Kateryna Chak วันที่ 15 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
De incheck was bijzonder plezierig en gastvrij. Het hotel is gunstig gelegen vwb winkelgelegenheid, horecamogelijkheden (oa een behoorlijk aantal leuke pubs) en openbaar vervoer (oa metro naar Heathrow AirPort en goede uitvalsbasis naar Londen City). Kamer en douchegelegenheid zijn ruim voldoende. Het ontbijt in de ruime ontbijtzaal is goed verzorgd.
Paulus
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Kateryna Chak วันที่ 15 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 ดี
ผู้เข้าพักจริง
เดินทางกับคู่รัก
14 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Great location, simple and quick check in. No hassle at all.
Was quite noisy but to be expected given the location and room on the small side but fine for one nights stay.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Kateryna Chak วันที่ 15 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Great location...clean and good staff. Straight through to Heathrow or into City.
Sue
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Kabita Rai วันที่ 12 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Nice quiet hotel for it location, the room/bathroom was a bit on the cozy side, other than that I couldn't fault it,
colin
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Kabita Rai วันที่ 9 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very close to my exhibition and tube. Nice restaurants local too
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Kabita Rai วันที่ 9 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We had a pleasant enough stay, the staff were helpful and approachable. However the state of the bathroom was poor, there was mould in the shower unit across the ceiling.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Melisa วันที่ 3 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future Guest Services Supervisor Melisa
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
การตอบกลับจาก Guest Services Supervisor Rosa วันที่ 1 มี.ค. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Overall good place to stay, wish there was more choice at the breakfast buffet and the room wasn't what was shown in the picture, seemed like (from the pictures) we were give a standard room not the superior room we paid for. Bed was super comfy and quiet and the bathroom was decent. I'd come back.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Guest Services Supervisor Rosa วันที่ 27 ก.พ. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Perfect is the word for this place the staff breakfast and showers amazing
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Kabita Rai วันที่ 25 ก.พ. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Good location, rooms were ok. Staff were really helpful and friendly.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Kateryna Chak วันที่ 24 ก.พ. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.