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Phoenix Hotel

3.5 star property
Victorian hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Phoenix Hotel

Classic hotel exterior with a central doorway, large windows, and decorative ironwork.
Prepare meals in this kitchen with a long countertop and ample storage for plates, bowls, and more.
Experience the classic charm of our lobby, featuring a large mirror above a fireplace, comfortable seating areas and large windows.
Relax in a serene space with a comfortable bed, elegant vase, and natural views.
Relax in a stylish room with a seating area, fireplace, and large window.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, in-room safe, desk, blackout curtains

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Double

Small Double | 1 bedroom, in-room safe, desk, blackout curtains

Small Double

8.2 out of 10
Very good
(26 reviews)

Highlights

Heating
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, desk, blackout curtains

Executive Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | 1 bedroom, in-room safe, desk, blackout curtains

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(51 reviews)

Highlights

Heating
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, in-room safe, desk, blackout curtains

Standard Triple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

1 bedroom, in-room safe, desk, blackout curtains

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 2 sq m
  • Sleeps 4
  • 4 Single Beds

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About the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • Hyde Park - 13 min walk - 1.2 km
  • Kensington High Street - 17 min walk - 1.4 km
  • Marble Arch - 4 min drive - 2.3 km
  • Royal Albert Hall - 5 min drive - 2.4 km
  • Oxford Street - 6 min drive - 2.9 km

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Hotel near Hyde Park
Close to Kensington Palace and Kensington Gardens, Phoenix Hotel provides dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Laundry services, a computer station and free newspapers
  • Luggage storage, coffee/tea in reception and a front desk safe
  • Tour/ticket information, a lift and smoke-free property
  • Guest reviews say great things the breakfast, overall value and helpful staff
Room features
All 125 rooms offer comforts such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phoenix Hotel?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Checkout is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens and Kensington Palace. Hyde Park and Kensington High Street are also within 1 mile (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

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Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 1000 reviews
Rating 8 - Good. 391 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

The staff were excellent and went above and beyond for my mom in a wheelchair.
Stayed 3 nights in Jul 2025

10/10

Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Stayed 1 night in May 2025

10/10

Comfortable room. Great location. Friendly staff.
Stayed 9 nights in May 2025

8/10

Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Stayed 4 nights in Jul 2025

6/10

Great location
Stayed 1 night in Mar 2025

10/10

Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025

8/10

Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

8/10

Small room but an excellent value given the convenient location. Nice breakfast.
Stayed 2 nights in Mar 2025

8/10

Clean and very convenient.
Stayed 3 nights in Apr 2025

4/10

This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down. This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer. The breakfast is basic but fine and the staff was very kind.
Stayed 2 nights in Jul 2025

10/10

A great boutique hotel, with all the convenience of a grand hotel, fantastic.
Stayed 3 nights in Feb 2025

8/10

Nice place! Great location ! I wish there was potable water in the rooms!
Stayed 2 nights in Mar 2025

10/10

Everything was great
Stayed 2 nights in Apr 2025

8/10

Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
Stayed 2 nights in Jul 2025

10/10

The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Stayed 2 nights in Feb 2025

6/10

The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.
Stayed 4 nights in Jul 2025

10/10

Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024

10/10

Great safe area for a solo traveler. The room was a great size. There was no AC but the weather was incredible so I just needed the fan. I loved the breakfast. Lots of options. You can easily stow your luggage until check in. You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.
Stayed 4 nights in Apr 2025

10/10

Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Stayed 1 night in Dec 2024

10/10

Cosy and clean hotel. Good location.
Stayed 2 nights in Nov 2024

10/10

Great service and breakfast!
Stayed 2 nights in Jul 2024

10/10

Enjoyed it very much. Tube station close by.
Stayed 3 nights in Feb 2025

10/10

The staff was friendly and helpful, and the hotel was nice
Stayed 1 night in Sep 2024

10/10

Very comfortable, quiet street and nearby public transport.
Stayed 3 nights in Sep 2024

10/10

Amazing location and safe area … Easy access to train and street with lots of options to eat
Stayed 3 nights in Sep 2024