2/10 แย่มาก
Sohail
เดินทางกับครอบครัว
4 ธ.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Our stay was a nightmare. The bathroom door was off its hinges and couldn't be closed, forcing us to use it without any privacy. The cooking vent was broken, filling the room with smoke and odors whenever we tried to cook. The place was infested with cockroaches and ants, even in the bed. There was no balcony, and the owner was extremely rude.
When we informed the owner about these issues, he admitted that the pictures and description were outdated and did not reflect the current state of the room. Despite multiple conversations, Expedia has not resolved the issue or contacted us since November 19, when they stated that they would within 72 hour, we felt trapped because the owner refused to refund us, even though we wanted to leave immediately for a cleaner place.
Expedia, where is your customer protection? We just want what we paid for. This is only a fraction of the problems we faced! We expect Expedia to correct this injustice and our nightmare!
Sohail
เข้าพัก 17 คืน, พฤศจิกายน 2024
