Search Hotels in Lakeshore Historic District, Chicago

"Iron board was broken. Iron wasn’t working. Called 3 times to get attention of customer service. I paired $900 for this customer service overall wasn’t good experience,"

"The breakfast was excellent.I did not use the gym"

"Excellent experience. Room was very clean as well as the bathroom. Staff were very nice and accommodating. They provided a fan upon request since the air conditioning wasn’t as cool as I preferred. Overall, no issues. "

"Booked this hotel because I wanted to enjoy one weekend in Chicago for shopping. I always booked Swissotel because it has rooms that offers river and lake views."

"Great location, great staff, great rooms!"

"Great room"

"Not applicable."

"The room was clean and the staff was very friendly. Conveniently located."

"I would rate this hotel as good to excellent if not for one employee. I stayed two nights and all the staff including front desk, restaurant and housekeeping were customer friendly and efficient with one exception. I returned back to the main entrance of the hotel on the second night after a long day of attending a burial and memorial service. I made the mistake of asking the person standing at the concierge desk to clarify the direction of the room elevators. He responded demanding to know my room # that I had not committed to memory. His hostility made me feel more like somewhere attempting to cross enemy lines than a paying guest of the hotel that employs him. Overall Chicago is one of the friendliest big cities, Hilton needs to lose this guy fast."