4/10 แย่
Eva
9 มี.ค. 2026
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Our experience at Hotel Lina Vista was disappointing due to inconsistent communication from staff and the way we were treated during our stay. We originally booked a room for three people because we didn’t know my sister and niece would be joining the trip. When we later found out they were coming, we contacted the hotel to see if they had additional availability, but we were told they were fully booked, so they stayed at another hotel nearby. At check-in, we explained the situation and asked if they could briefly visit since we were traveling together as a family. The staff member told us it was fine and that they did not need wristbands. I even offered to pay for wristbands if needed, but was told it wasn’t possible because the room was limited to 3 guests. The next morning, while we were having breakfast, another staff member began questioning my sister about not having a wristband. Later, when she briefly went to the room to retrieve a portable battery pack I had forgotten, she was confronted again. When we returned later that day, a staff member came to our car, checked the license plate, and then questioned my mom about why my niece did not have a wristband. At that point we were suddenly told we could pay about $30 for wristbands. The constant questioning and monitoring made us feel uncomfortable & unwelcome. We understand hotels must enforce policies, but the mixed messages and the way the situation was handled made what should have been a relaxing stay feel stressful
Eva
เข้าพัก 2 คืน, มีนาคม 2026
