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"The property itself is beautiful, but management and operations need significant improvement. Aside from the maintenance crew, most staff appeared inadequately trained in both hospitality and operational procedures."

"Flott hotell med luxurious preg. Veldig fine aktiviteter for barn, mini club, lekeplass og basseng. Utrolig fin strand. Veldig god mat. Flott areal og hage. Det kan oppleves som litt overveldende, de fleste hotell gjester fra Tyskland, og personalet valgte å snakke tysk. Det eneste som manglet var noe mer autentisk, gresk. Det var ingen små lokale butikker eller ,for eksempel, bakeri i nærheten. Til sammenligning : under opphold i Kalyves området (første dager av vår reise) har vi opplevd mye...

"Great hotel if the location aligns with your travel plans."

"Wie waren jetzt das 6. mal da. Preis-/Leistungssieger bei 5* auf Kreta meiner Meinung nach. Wir kommen wieder."

"Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room...

"This is an extremely well-run hotel with excellent service from all staff. Relaxing atmosphere and excellent beach location. Consistent and high quality. Easily accessible from Chania (about 1 hour)."

"My overall impression of that hotel: Never again! The attitude of the staff does not correspond to a 5* hotel, but rather a cheap hostel. "All-inclusive" statement is false - only cheap and low level drink is included. Any normal wines and cocktails are at the additional cost. Shouts and attitude of the local staff are just killing the vacation mood."

"Personalen var underbar, ac var prima"

"Keine schöne Anlage die sehr nahe an der Bäckerei liegt und auch die Restaurants sind schnell zu erreichen. Der Pool ist sehr schön und man hat ihn fast für sich alleine. Die Vermieterin ist sehr freundlich und hilfsbereit. Es fehlt an nichts. Perfekte Unterkunft, wenn man seine Ruhe haben möchte. Ich habe es sehr genossen."

"Clean room and quiet atmosphere to relax"

"Abbiamo trascorso un soggiorno davvero piacevole al Nautilux. La struttura è moderna, elegante e molto curata in ogni dettaglio. La camera era spaziosa, pulitissima e dotata di ogni comfort. Il personale si è sempre dimostrato gentile, professionale e disponibile, facendoci sentire accolti fin dal nostro arrivo. La colazione era eccellente, con un’ampia scelta di prodotti dolci e salati, tutti di ottima qualità. La posizione è perfetta: a pochi passi dal mare e con il centro storico di...

"Le spa n était pas en service Une chaleur étouffante dans la chambre alors qu'il fesait 20 degrés dehors Le personnel peu sympathique a part la première réceptionniste Petit déjeuner dans un autre hôtel très industriel Bref le pire établissement de quinze jours de vacances en Grèce et le plus cher Pas digne d'un quatre étoiles Passé votre chemin "

"Personnel serviable, belle piscine et terrasse, bon déjeuner avec une vue sur la mer, à distance de marche de la vieille ville."

"Perfect location . Hotel clean and staff friendly and helpful . It wasn’t quite the boutique experience but overall it was good . If I were to describe amenities I would not mention the gym . Equipment old and rusty and not really usable . Needs to be removed . Rooms are fine but slightly tired . Breakfast satisfactory - a reasonable range of food types . I would stay here again but would not expect luxury, however the location makes up for it ."

"Hotel molto carino e pulito, location ben vetrata e comoda per uscite a piedi"

"Wonderful hotel, a small paradise. Everything was tasteful and perfect. A must."