Hotel room was nice,
food was good, restaurant service good,
no daily room cleaning, was charged for dry cleaning even though the room was only cleaned and serviced once in a four day stay, charged for water which I didn’t take from mini bar.
no receipt for any extra charges.
Overall the hotel was good, just let down by poor cleaning service who seemed lazy. Pity as I’d probably would have used this hotel again as it was not a bad location for tram to city and store next door, unlikely to book again unless a good deal comes up.
Бронировал два номера стандарт и полу-люкс. Номер с повышенным комфортом разочаровал. Было холодно, отсутовала заявленная массажная ванна, завтрак подали с пластмассовыми приборами в отличии от стандарта. Так же в отеле подобного класса должна быть питьевая вода. В остальном все было хорошо и соответствовало заявленному.
Great little hotel and breakfast service. Fun design. The only sub-standard issue is the location. If it's near where you want to be, or you're happy using Uber regularly, than I would recommend this hotel. It's far from the get-to-know-Kharkiv spots and on a Friday evening there isn't a restaurant open in the evening nearby.
The hotel is near the metro station . You can easily go to the centre in 2 stations.The staff was very kind and friendly. Especially Miss Kate helped me so much. The breakfast is good.The rooms are clean and tidy. The most important thing in the hotel is safety i think.The doors closed at night and 24 hours reception opens the main door in seconds when you arrive. Thank you Mirax Hotel.
Parfait à l’exception , d'une absence totale de la possibilité de mise a disposition d'une chaise basique avec dossier en cas de problème de dos
Dommage
le reste Impeccable
Like : Friendly staff, location (close to underground)
Dislike : Room practicaly without fresh air (window built very high on the wall), limited duration of warn water in the bathroom (obsolete warming equipment ?)
Fantastic boutique hotel close to Metallist stadiu
Great boutique hotel. 20 min walk into town or 3 min walk to nearest metro/tram stop. 10 min walk to Metallist Stadium. Rooms are spacious and well maintained. WiFi is quick and reliable. Breakfast is local cuisine' cooked to order and sets you up for the day.
Area is quiet so not a lot of bars/ restaurants nearby.
Staff are extremely helpful.
3rd time we have stayed and will definitely use again.
Local taxi from airport is between 200-250 krvna (Local currency) be sure to agree price first. Use taxi outside to get a fair price.
I had a little difficulty with the registration person on the first evening. The refrigerator would not work and I have already purchased some things I need for my diet. She made it sound like it had been broken for some time, so I questioned why it had not been repaired. She replied curtly, "No one else has complained." Needless to say, I didn't appreciate that much at all.
The refrigerator was working the next day. The staff the other days were terrific and Lena in the breakfast area was superb!
la struttura è molto bella, personale gentile, posizione abbastanza comoda:ci sono diverse fermate del tram vicino la struttura dalle quali è possibile arrivare in varie zone della città, c'è anche una stazione della metro vicino l'hotel ma è scomoda poiché non ci sono macchine dove poter cambiare soldi per comprare i biglietti. Abbiamo avuto un problema con la cena nel giorno del arrivo ma è stato risolto subito. Il menù della cene è molto povero, con pochi piatti e poca scelta. Inoltre per ogni pasto bisognava ordinare in anticipo i piatti scelti e comunicalo al personale. Tutto sommato ci siamo trovati bene.
Booked for a suite room it was lovely very clean dinner was perfect very delicious 😊will return definitely back lovely place
เข้าพัก 1 คืน, มิถุนายน 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
9 มิ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I stayed at this hotel a year ago, I had an excellent memory. I came back this year, but I found that the quality is no longer the same. The corridor leading to my room has been turned into a service storage: a trolley, a ladder, the laundry basket. This for all four days I stayed. The bedroom door had a broken lock, and the lock was remedied with an emergency solution. The breakfast attendant was distracted: an omelette requested without ham was served instead with ham ... Too bad, this hotel deserves more ...
Hotel hardware and software were top notch for the price paid. Very friendly, helpful and accommodating staff. Room fully stocked. Hotel has a unique character, truly living up to its boutique title.
My wife and I stayed nearly 2 weeks at this hotel. This hotel offers incredible comfort for Kharkiv. Good location (close to metro), grocery store on first floor, state of the art gym on 4 th floor and a wonderful restaurant on the 5 th floor. Best breakfast with good choice. The room was extremely clean and room service excellent. The staff were friendly and helpful. This is a fairly new building and there seems to be some unresolved issues with hot water to the rooms. It requires several minutes to arrive to the faucets. Also our arrival was complicated by the staff's request that we issue a second credit card payment for our entire stay because they had not received our payment from Expedia. I refused but they let us stay anyway promising to get in touch with Expedia to sort out this problem which they dis the next day. Overall excellent experience, highly recommended, we are already planning to return to this hotel on our next trip to Ukraine.
This hotel is very good, friendly staff and different but nice decor. English language skills are lacking but the staff is patient and helpful. The elevator to the gym and restaurant is thru what looks like a fire exit, so a bit hard to notice. Perhaps the staff told me but I did not notice this.
The location for the footbll stadium was ideal and got access to the metro. The staff we're very friendly abd helpful. The rooms we're fantastic for the price, would recommend for the future.