Search Hotels in American Beach, Jacksonville

"Nice room"

"Staff was welcoming to pets but Expedia showed that the charge per pet was $25 and they charged me $50. Bathroom sick's plug wasn't working and upstairs neighbors must have been jumping on their beds. Breakfast is only coffee and breakfast bars. Bed was nice, room was clean, shower was good."

"Incredibly clean and maybe the most comfortable bed I've slept in at a hotel!"

"The carpet was very dirty. The facilities are very dated. As if that wasn’t enough they charge a $100 deposit in case you smoke in the room. Perhaps a good vacuum would be a good investment. "

"Never even got the room you need a deposit that's wasn't mentioned."

"A great place to stay with a beautiful view of the ocean!!"

"The whole stay was great. From the room to the shuttle. The staff were great. They went above and beyond for us. Will always book there anytime I take a cruise out of Jacksonville."

"I booked the room for the Amelia Concours. While the stay was relatively pleasant and uneventful, there were a few issues. There were many pros but as many cons. This review highlights the painpoints. Where they skimped was the bath towels - felt like sandpaper. You'd think a hotel like Marriott would spend a little more for better, softer towels, but that's not the case. I'm sure that was an accountant's decision. Room cleanliness - not entirely clean because I found disgusting nail clippings on the balcony. Quite gross. Wardrobe - not enough room to hang all my shirts, polos and suits. There also wasn't a place to hang my suit outside of the wardrobe. There also wasn't a foldable suitcase rack to put my second suitcase on. Breakfast was average but appreciated. Except when there wasn't any hot water, the staffer didn't come out to replenish the thermos. I waited 15 minutes for her to do so before I left in frustration. This last one is a big one. I had left two expensive items behind by accident in the nightstand drawer and called the next day to retrieve them. I called 4 times during the week to housekeeping and the manager. NO RESPONSE. I finally sent an email to customer care. One response, NO FOLLOWUP. Nice hotel except the customer service and the points I mentioned is severely lacking to complete a better experience. If there's another option to stay in the area, I'd suggest going elsewhere to try it out. Springhill won't be my first choice."

"At check-in, the younger guy was a little snippy and made it inconvenient for us to check in as my wife was busy in the car, I had her DL and mine and we are both on the check-in acct and it’s on my CC. Never had a hotel make me go get her to come in and confirm. We are also Marriot Members and I assume that didn’t mean much to him. The old gentleman was fine and the bartender was very nice! Not much in walking distance but short drive to the shops and all. "