"All was great but the most important part and the reason we booked this hotel was the prior/onsen. When we checked in and stayed for 3 days the facility was closed and hopping they would compensate us by sending us to a local onsen on their expenses. They should have a back up plan if these unforeseen events occur. I gave them 3 stars over all."
"Conveniently located hotel with direct internal access from the train station. The building and the room were well-presented, clean, and well-maintained. Staff members were very friendly and helpful. Thank you."
"Usually the hotels in Japan is very small, and I expected that. However, one thing that astound me is that when I didn't select if I want a non-smoking room, which is usually a no brainer in the States, I got assigned to a smoking room automatically. I was trying to get a replacement for non-smoking room, but the clerks were not helpful. They didn't even try but just say, I am sorry."
"Great Hotel. Very clean & spacious. Staff were very helpful. Great location to all amenities. Would highly recommend this hotel to future guests. Enjoyed my stay there very much."