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Rating 10 - Excellent. 135 out of 161 reviews" "
10 - Excellent
135
Rating 8 - Good. 12 out of 161 reviews" "
8 - Good
12
Rating 6 - Okay. 6 out of 161 reviews" "
6 - Okay
6
Rating 4 - Poor. 3 out of 161 reviews" "
4 - Poor
3
Rating 2 - Terrible. 5 out of 161 reviews" "
2 - Terrible
5
9.8/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.8/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
2/10 Terrible
Riki
13 May 2024
We were not disclose total price until we arrived.
Riki
Stayed 2 nights in May 2024
Response from Chase C on 14 May 2024
Thank you for the review. In speaking with my agents that facilitated the check in, it is always suggested to double check your confirmation email after making the reservation. I'm glad in the end both your confirmation email and our reservation system matched in every way. We wish you all the best.
We came for our anniversary and rhe hotel staff was extremely nice and rhem even rook our pictures for us and greeted us every time we entered the lobby the parking attendees were wonderful.
Mamie
Stayed 2 nights in Apr 2024
Response from Chase C on 23 Apr 2024
That is amazing to hear! Can't wait to share this with the team. We hope you visit with us again.
Thank you for the high praise! We'd be glad to welcome you back anytime you are in the area.
6/10 Okay
Rusty
Travelled with family
3 Apr 2024
Liked: Cleanliness, amenities
Hotel restaurant didn’t act like they wanted to serve us. We had been at a tournament all day and the reason we chose this hotel was because it had an onsite restaurant.
Parking was not good.
Rusty
Stayed 1 night in Jan 2024
Response from Chase C on 3 Apr 2024
We are sorry to hear about the experience you had with us. We are passing on your feedback to the department head of the food and beverage department. We hope this did not sour the entire experience.
10/10 Excellent
paul
3 Apr 2024
paul
Stayed 1 night in Apr 2024
Response from Chase C on 23 Apr 2024
Thank you for the score and we hope you visit with us again next time you are in Huntsville.
Room was not properly cleaned upon check-in. We found food in the pull-out bed that looked like it hadnt been touched in months, pizza crumbs under the desk and dirt in the entry way. The hotel was nice but we found the on property dining very expensive for what it was.
Emily
Stayed 2 nights in Jan 2024
Response from Chase C on 21 Mar 2024
We are sorry to hear that this was your experience. We will pass on your comment to the housekeeping manager. We hope this does not keep you from returning.
Great location (even though we were snowed in), great service, clean, amazing F&B program (pork shank was the best Ive ever had and I am German and we love pork shank).
Nathan
Stayed 1 night in Jan 2024
Response from Chase C on 21 Mar 2024
Thank you for letting us know about your experience. We are glad to hear the snow did not dampen your stay.
Great hotel, super friendly staff, good food too. One knock is it does get road noise. The harley at 2am or the fast car kid with that goofy exhaust kit, I heard them both.
We see by the rating something must have diminished your experience with us. I and my team are always available to assist if an issue arises. If you would like to elaborate on the issue that occurred, we would be happy to talk to you.
I'm glad we were conveniently located for your needs. It appears by your rating that you had an average stay, which we hate to hear. Next time you are with us please let us know what we can do to elevate your experience. Thank you for being our guest. We wish you safe travels and returns.
Great place to stay. Restaurant was really good. Double room was very spacious and the bathroom was huge. It does need a bathroom fan to fit rid of steam though
Lisa
Stayed 1 night in Oct 2023
Response from JS on 11 Oct 2023
Thank you Lisa, great to see you enjoyed your time with us. Come back soon!
10/10 Excellent
Spurgeon
7 Oct 2023
Spurgeon
Stayed 1 night in Oct 2023
Response from Chase C on 27 Oct 2023
Thank you for the survey. We are glad to see the stay went well and we hope you visit us again.
An excellent addition to downtown Huntsville. Clean and beautiful facilities, rooms were very nice, staff was very nice and helpful, centrally located, and the rooftop bar provided an excellent end to a great evening.
Verified traveller
Stayed 1 night in Sep 2023
Response from JS on 11 Oct 2023
Thank you for the review and so glad to see you enjoyed your time with us. Safe Travels!
Property is nice and service wonderful, workers accommodating. I would suggest that more coffee and creamer/sugars provided (initially) in rooms. Hosts were happy to supply it but there was only one packet of sugar and a packet of powdered creamer
Charbel
Stayed 1 night in Sep 2023
Response from Chase C on 12 Sep 2023
Thank you for the wonderful score! We have passed on your recommendation to the head of housekeeping. We hope to see you again.
Super cute small hotel overlooking the historic downtown area. Our room was large and my husband loved the huge shower! We enjoyed a few drinks on the rooftop bar admiring the scenery. One word of caution- this is more of an adult hotel. No pool for the kiddos and the hotel was nice and quiet (we stayed without our kids and thoroughly enjoyed the adult atmosphere!).
Nicole
Stayed 1 night in Jul 2023
Response from Chase C on 4 Aug 2023
Thank you for sharing the highlights of your stay. We hope we can become a nice getaway spot for your husband and yourself. Safe travels and returns.
Everything about the property was first class. Rooms were very comfortable and clean, bed was very comfortable, tv was large with an excellent picture. Hotel amenities were clean and convenient. I would highly recommend this Hotel.
Kevin
Stayed 1 night in Jul 2023
Response from Chase C on 11 Jul 2023
Thank you for the praise! It really invigorates the staff to read such great comments.
We enjoyed our stay here. The hotel is beautiful and convenient to walking to close restaurants. The whole area is really beautiful. We opted to park across street at parking garage versus the valet option. We would love to come back again and visit!
Sarah
Stayed 2 nights in Jun 2023
Response from Team 106 Jefferson on 27 Jun 2023
Sarah, thank you for sharing your experience regarding your stay and our beautiful downtown. We look forward to welcoming you back again soon!