I got a room on the 9th floor with a beautiful and spacious balcony overlooking the karst mountains (and some factory site, but unfortunately that's how it is in Vietnam - they are working of removing old polluting industry from this pristine environment). The staff was very friendly and helpful and spoke enough of English to get by. The room is of a boutique type and although a bit aged, it is beautiful. The hotel gave me two free dinners for my three night stay and they even printed a menu for me, featuring my name and the menu items. Now nice and attentive! The hotel is close to the famous Trang An world heritage site, as well as Hoa Lu, the ancient Vietnamese capita, and other site. The Hotel gave me a bicycle so I drove to Trang An, took a boat tour, and return back to the hotel. A reallky nice and pleasant stay. Thank you Ninh Binh Hidden Charm Hotel & Resort!