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"The room was dirty. Can’t believe this can be considered a 4 star. The staff was actually very friendly and understanding."

"Everything was great I loved everything about the hotel and the location was Perfect"

"Although the staff ran into some technical difficulties with the credit card reader, and the elevators are a bit small and claustrophobic, the staff was clearly dedicated to helping their customers check in and have a relaxing stay. I'd recommend this hotel to travelers looking to stay on the Upper West Side of Manhattan, or looking to see a Broadway show and stay overnight in the city."

"The location is great and the room was perfectly fine. Unfortunately, the staff was rude and unhelpful, the hotel was not clean, the shower leaked, the AC was loud, the TV was broken, and in general I did not enjoy my stay at Hotel Henri."

"Cozy little hotel in Manhattan. Traveled with my husband to NYC and stayed in Little Charlie. This hotel gives you the impression that you’re staying in a cute European hotel. The room was cozy, very well kept, clean and with all the amenities. They served daily breakfast with delicious pastries and coffee. The room and the hotel was impeccably clean, look immaculate and smelled amazing. We had the most amazing time and definitely coming back!"

"If you are excited to visit the Big Apple and just have a place to crash Yotel will be one. Expensive, but that's it a place to crash. The front desk people only know to give you the Keys other things they will go away and make a call, and if you request the manager to show up, he will a sneaky and tip toe fleet the site. Definitely a bed in Manhattan managed by NON-Hospitality professionals"

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"They give us another room too small I have a baby has stroller. They don’t change their own for me."

"The staff were really nice and helpful!"

"You rated 1st! The internet is horrible. Unreliable. If you are traveling for Business you will be highly disappointed. It doesn’t work consistently in your room and the business center is pathetic. They say it’s a business center, but they have guests and children and even dogs and pets in there and absolutely impossible to do any kind of zoom call or work… every business person was struggling and having issues. It is not a dedicated business center, and the Internet is not reliable. It is...

"Good"

"Nothing"

"I actually liked the decor. Rooftop bar was very nice. Location very convenient."

"There were several problems with my room (unfunctioning lamps, no glass/cup in the bathroom, inadequate outlets for charging, but especially VERY lumpy pillows). But the staff was very responsive to fixing (most of) them. These problems shouldn't have existed, but because of the excellent staff, I'm reluctant to rate the hotel lower. I'm sure my experience was unusual, and under better circumstances, I would stay there again."

"Plan to pay the resort fee"

"Good"

"Room was clean with plenty of towels. Every request we had they provided quickly and efficiently. Everyone was kind and accommodating."

"Location was perfect, staff was helpful, room was clean, just had issues with the shower not draining properly & would leave a black residue"