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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Hotel with free parking, steps from Lake Hamana

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
Treatment room
Exterior
Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Lobby

Popular amenities

  • All-inclusive
  • Spa
  • Pool
  • Breakfast available
  • Parking included
  • Laundry
The current price is ฿2,014
฿2,503 total
2 Sept - 3 Sept

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard Room, 2 Single Beds (Shower Booth)

Standard Room, 2 Single Beds (Shower Booth) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds (Shower Booth)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, Accessible

Classic Room, 2 Single Beds, Accessible | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds, Accessible

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Suite, 2 Single Beds

Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Single Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 3 Single Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

Classic Suite, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 7
  • 4 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Single Beds

Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 6
  • 2 Single Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

Room amenity

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 6
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 10
  • 2 Single Beds and 3 Single Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 9
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, 3 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, 3 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 3 Single Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

8.8 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Single Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 6
  • 4 Single Futons
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About the area

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Lake Hamana - 1 min walk - 0.0 km
  • Hamanako Garden Park - 4 min drive - 2.4 km
  • Hamamatsu Flower Park - 11 min drive - 8.0 km
  • Hamanako Palpal Theme Park - 12 min drive - 8.7 km
  • Hamamatsu Castle - 15 min drive - 11.4 km

Getting around

  • Oitsu Station - 30 min drive
  • Shizuoka (FSZ-Mt. Fuji - Shizuoka) - 69 min drive

Restaurants

  • ‪旬彩一徳 - ‬8 min drive
  • ‪魚勝 - ‬16 min walk
  • ‪DRINK&FOOD LEADER リーダー 弁天島店 - ‬5 min drive
  • ‪弁天島山本亭 - ‬4 min drive
  • ‪麺屋田力 - ‬4 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Upscale hotel near Lake Hamana
Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor mineral hot spring (onsen), shopping on-site and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities.
You'll also find perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and hot springs on-site
  • Multilingual staff, meeting rooms and newspapers in the reception
Room features
All 369 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with bidets and baths or showers
  • Flat-screen TVs with satellite channels
  • Fridges, heating and daily housekeeping

All-inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Japanese

Similar properties

Front of property

Richmond Hotel Hamamatsu

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
9.0 out of 10, Wonderful, 507 reviews
Richmond Hotel Hamamatsu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,800 to 3,800 for adults and JPY 2,000 to 2,000 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

This property is closed from 9 February 2026 to 9 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults and JPY 2000 to 2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transport to and from this property
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Does Grand Mercure Lake Hamana Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on 2 Sep 2025 start from ฿2,013.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Lake Hamana Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Mercure Lake Hamana Resort & Spa?

Self-parking is free at this property.

What time is check-in at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Lake Hamana Resort & Spa?

Checkout is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Lake Hamana Resort & Spa located?

Located in Nishi Ward, this hotel is steps from Lake Hamana and 2.8 mi (4.5 km) from Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 mi (10 km).

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Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 180 out of 541 reviews
Rating 8 - Good. 238 out of 541 reviews
Rating 6 - Okay. 81 out of 541 reviews
Rating 4 - Poor. 28 out of 541 reviews
Rating 2 - Terrible. 14 out of 541 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子どもたちも楽しめました
Stayed 1 night in Aug 2025

6/10 Okay

?

Liked: Cleanliness, staff & service
最寄駅からタクシーが1時間程つかまらず、チェックインが19時近くになった。チェクインした時には、ビッフェ90分の完全入れ替え制で、もうスタートしている時間の枠しかなかった。チェックインが遅くらそうと電話をした際にも、それより前段階でも、事前に情報が欲しかった。
Stayed 1 night in Jul 2025

10/10 Excellent

keisuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

sayaka

Liked: Staff & service
ドリンク、軽食子供達喜んでました。ありがとうございました。
Stayed 1 night in Jul 2025

2/10 Terrible

ayako

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
淡路島に泊まった時にすごく良かったので、今回もこちらに決めましたが… ベッドと布団の部屋だったはずが思いっきり畳のみの和室、布団でした。 しかも自分で敷くスタイル。 そこは値段相応なのでしょうがないかもですが。 入ってすぐの畳が凹んでるし、所々畳が凹んで何とも不愉快。 部屋の洗面とお風呂も改装されておらず、全体的に古さが目立ち、清潔感は全く感じられませんでした。。。 改装されているであろう大浴場とロビーは綺麗でした。
Stayed 1 night in Jul 2025

4/10 Poor

JUNKO

Disliked: Amenities, property conditions & facilities
車で行ったのでそんなに不便さは感じなかったのですが 外国の方々が多くて夜中までも大きな声の話し声や部屋の扉の開けたり閉めたりの物音がうるさかったです。 ロビーでも朝早くから中国の方の電話の話し声がうるさすぎでした。 そのほかは割と快適でした
Stayed 2 nights in Jul 2025

8/10 Good

Hajime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

AYAKA

Stayed 1 night in Jun 2025

10/10 Excellent

Yamamoto

Liked: Cleanliness, staff & service, property conditions & facilities
食事も種類豊富で、大浴場も綺麗で部屋も広くて快適でした！
Stayed 1 night in Jun 2025

8/10 Good

AKINOBU

Stayed 1 night in Jun 2025

6/10 Okay

Takuya

ビュッフェの味があまりよくなかったです。
Stayed 1 night in May 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
夕食も朝食もとても美味しかったです。フルーツジュースなど飲み物がもう少し豊富だとありがたかったです。食器を自分たちで下げるスタイルなのはチャット残念でもありましたが、だからこの値段で、この料理とラウンジのサービスなどもあるんだろうなと思うと、特に気になりませんでした。 温泉もとても広々してて、心地よかったです。是非また行きたいと思います。
Stayed 1 night in May 2025

6/10 Okay

MARINO

Disliked: Property conditions & facilities
エレベーターの数が部屋数に対して少なく移動がしにくい。
Stayed 1 night in May 2025

10/10 Excellent

Ryo

Stayed 1 night in May 2025

6/10 Okay

Yuri

Liked: Cleanliness
浜名湖が一望できる景色に感動しました。お部屋も広くて快適に過ごせました。
Stayed 1 night in May 2025

10/10 Excellent

AKARI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Mika

Liked: Cleanliness
真夜中の突然の停電、チェックアウトの時に一言欲しかったな。
Stayed 1 night in May 2025

8/10 Good

Hiroaki

Liked: Cleanliness, amenities, property conditions & facilities
フリーラウンジがとても良かったです。 サウナに入りたかったのですが　女風呂のミストサウナが壊れていて残念でした。 男女入れ替えのお風呂なら良かったです。
フリーラウンジのおつまみ　
Stayed 1 night in May 2025

8/10 Good

Miyoko

部屋もきれいでよかったです。 食事が混み合って大変でした。
Stayed 1 night in May 2025

10/10 Excellent

Miki

Stayed 3 nights in May 2025

8/10 Good

Chiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1歳半の子を連れての宿泊でしたが、のびのび走り回ったり出来る場所もあったので、退屈することも無く過ごせました。 露天風呂も気に入って何回も入りました♨️ 空調管理が一括で変えれなかったことが少し残念でした。 あとは全部満足です。
Stayed 1 night in May 2025