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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Grand Mercure Lake Hamana Resort & Spa offers a peaceful retreat with mineral hot springs and garden surroundings near Hamanako Garden Park

Choose dates to view prices

Travelers find tranquility at this lakeside resort where the indoor onsen provides natural mineral waters for relaxation. The property features convenient on-site shopping, professional spa services, and a seasonal pool, all surrounded by beautiful garden landscapes.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿2,500
฿3,086 total
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 8
  • 3 Single Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

Classic Room with 2 single beds and 2 extra beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

8.2 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 8
  • 2 Single Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 6
  • 4 Single Futons

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 10
  • 2 Single Beds and 3 Single Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

Classic Room, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 9
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds (Shower Booth)

Standard Room, 2 Single Beds (Shower Booth) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds (Shower Booth)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 8
  • 2 Single Beds

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 6
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Executive Room, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 6
  • 2 Single Beds

View all photos for Superior Room, 3 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, 3 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 8
  • 3 Single Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

Classic Suite, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 7
  • 4 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Single Beds

Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, Accessible

Classic Room, 2 Single Beds, Accessible | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds, Accessible

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Suite, 2 Single Beds

Classic Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 8
  • 2 Single Beds

View all photos for Standard Room (Modern Japanese Style)

Standard Room (Modern Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room (Modern Japanese Style)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bidet
Hairdryer
Satellite channels
  • Sleeps 6
  • 3 Single Beds
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About the area

Nishi Ward, a neighbourhood in Hamamatsu, is home to Grand Mercure Lake Hamana Resort & Spa. Hamanako Garden Park and Hamamatsu Flower Park are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Hamana and Nakatajima Sand Dunes. Don't miss out on a visit to Hamanako Palpal Theme Park. Visit our Hamamatsu travel guide
Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Evening Sun and Torii Gate at Lake Hamana, Hamamatsu, Shizuoka, Japan
    Lake Hamana
    1 min walk - 0.0 km
  • Shizuoka, Japan: Hamamatsu Flower Park in late spring 2014; Shutterstock ID 785689501; purchase_order: SF 06557000; job: ; client: ; other:
    Hamamatsu Flower Park
    15 min drive - 8.1 km
  • Yuto Culture Center
    3 min drive - 2.0 km
  • Hamanako Garden Park
    5 min drive - 2.0 km
  • Hamanako Palpal Theme Park
    15 min drive - 8.1 km

Getting around

  • Oitsu Station
    30 min drive
  • Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    69 min drive

Restaurants

  • 浅草軒 分店
    5 min drive
  • 海幸
    9 min drive
  • 五味八珍 舞阪店
    7 min drive
  • 魚勝
    16 min walk
  • Luccicore
    9 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Upscale hotel near Lake Hamana
Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor mineral hot spring (onsen), shopping on-site and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities.
You'll also find perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and hot springs on-site
  • Meeting rooms, luggage storage and a front desk safe
Room features
All 369 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with bidets and baths or showers
  • Flat-screen TVs with satellite channels
  • Fridges, heating and daily housekeeping

All-inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

This property is closed from 9 February 2026 to 9 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults and JPY 1997 to 1997 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: PayPay, Merpay and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transport to and from this property
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Does Grand Mercure Lake Hamana Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on 9 Mar 2026 start from ฿2,500, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Lake Hamana Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Mercure Lake Hamana Resort & Spa?

Self-parking is free at this property.

What time is check-in at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Lake Hamana Resort & Spa?

Checkout is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Lake Hamana Resort & Spa located?

Located in Nishi Ward, this hotel is steps from Lake Hamana and 2.8 mi (4.5 km) from Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 mi (10 km).

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Reviews

Grand Mercure Lake Hamana Resort & Spa Reviews

8.0

Very good

8.2

Cleanliness

7.4

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 214 out of 627 reviews
Rating 8 - Good. 262 out of 627 reviews
Rating 6 - Okay. 96 out of 627 reviews
Rating 4 - Poor. 38 out of 627 reviews
Rating 2 - Terrible. 17 out of 627 reviews

Reviews

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Stayed 13 nights in Jun 2025

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the local options for breakfast. Such a large variety.
Stayed 2 nights in Dec 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen.
Stayed 1 night in Sep 2025

8/10 Good

Taiki

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in May 2024

4/10 Poor

Todd

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024

10/10 Excellent

YASUHIRO

豪華な雰囲気がよか
Stayed 1 night in Feb 2026

10/10 Excellent

CHIEKO

Liked: Cleanliness, amenities, property conditions & facilities
広くてゆったりしており、スタッフも丁寧で良かったです
Stayed 1 night in Feb 2026

4/10 Poor

rie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
食事が残念でした。スタッフの対応は非常に良かったです。
Stayed 1 night in Feb 2026

10/10 Excellent

Hiromi

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの対応がとてもよかった
Stayed 1 night in Feb 2026

4/10 Poor

NOZOMI

布団をシーツがけから全て自分でやるとは思っておらず、家族4人分の布団を準備するのが大変だった。 それなりに支払いをしているのに、合宿のようである。夕飯も場所柄、もう少し刺身の種類があってもよいと思う。
Stayed 1 night in Feb 2026

4/10 Poor

yasushige

Liked: Cleanliness
Disliked: Amenities
食事会場が混みすぎているのと、順番待ちの列に横入りが多い。 チェックイン時に館内施設の案内やアメニティの説明等がないままキーを渡され受付完了となりました。 忙しいのは分かりますが、もう少し他のホテルを見習い教育をされる必要が有るように感じます。
Stayed 1 night in Feb 2026

8/10 Good

Shizuho

Liked: Cleanliness, amenities
部屋もお風呂もとても清潔でよかったです。 人が多かったですがバイキングも堪能できました。エレベーターがなかなか来なくてそこだけが残念です。
Stayed 1 night in Jan 2026

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
またいきたいです
Stayed 1 night in Jan 2026

6/10 Okay

Yuka

Liked: Amenities, property conditions & facilities
冬季は特にホテルで過ごす際の娯楽はないので、子供は時間をもてあましてしまうかもしれません。 ご飯はバリエーションも多くてとてもおいしかったです。デザートが特に美味しかったです。お酒を飲む人はラウンジもあるので沢山楽しむことができると思う。繁忙期は混雑が予想される。部屋は普通だったが子供分のベッドを追加してくれていて親切だった。 ホラーイベントを開催しているが、実際行ってみると、参加しなければ怖さや開催に気づかない。予約する際に子供が怖がってしまったらどうしようと思ったが何も問題なし。しかし予約する際にこのイベントが原因でやめようとなる人がいるかもと思う。 料金は安く総合的に、良かったです。
Stayed 1 night in Jan 2026

2/10 Terrible

NOBUYUKI

Disliked: Amenities, property conditions & facilities
数年前に行った「ザ浜名湖」時代の時の方が、料理が数段良かった。 大浴場もお湯がぬるいし、本当に温泉なのかと疑ってしまうほど、温泉感がなかった。 チェックインも時間がかかりすぎだね。 もう2度と行かないでしょう
Stayed 1 night in Jan 2026