Thank you for choosing to stay with us on your recent visit to Hakone.Please allow us to write back in English. We appreciate your perfect rating to us.It is wonderful to find out that you have been satisfied with the room you stayed in.In addition, we are glad to hear that you enjoyed the breakfast.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are very pleased to hear that you liked the free amenities and hot springs.We are also happy to hear that you were satisfied with our service.We will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are delighted to hear that you liked our food.In addition, we are glad to hear that you have been satisfied with our staff service. We appreciate your kind comment about our staff and will share them with her.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your review on your stay.We are highly pleased that you were satisfied with your stay.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your perfect rating to us.We are glad to hear you that you enjoyed our onsen.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay..We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

Thank you very much for your stay at Ten-Yu on your wedding anniversary.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.Also, we are happy to hear that you liked the comfort of the bed in your room and you enjoyed the breakfast buffet.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your review on your stay.We are very pleased to hear that you had a great ONSEN experience during your stay.Also, we are glad that you were satisfied with our staff service.We will continue to try our best to provide our guests with pleasant stay.However, we apologize for any inconvenience caused by the noise from the room next door and from the parking.We are making efforts to create the environment that is satisfactory to all the guests. If you have any concerns about your room, please feel free to call the front desk at any time.In addition, we apologize for any inconvenience caused due to the lack of information about the shuttle bus stop. We will improve the information of the shuttle bus stop to make it easier for the guest to access to our hotel.We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

Thank you very much for staying at Hakone Kowakien Ten-Yu for your honeymoon trip.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay. In addition, we are glad to hear that you liked the private bath tub with hot spring in your room and you enjoyed the breakfast and dinner.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay. In addition, we are also happy to hear that you liked the beautiful surroundings and you enjoyed the breakfast.We would also like to thank you for your kind comments about our staff, which we will share with all of our staff. We will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.We are also glad that you liked the beautiful Mountain View.The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.In addition, we are also happy to hear that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.We are also glad that you liked the breakfast and the view of the mountains.The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your review on your stay. We are glad to hear that you liked the first floor garden and breakfast and you enjoyed lobby beverage and ice cream.However, we apologize that we fell short of your expectations about Kaiseki dinner. Regarding the matter you pointed out to us, we will discuss with the manager of the restaurant and make efforts to improve with this matter. We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are very happy to hear that you liked the dinner and breakfast and you enjoyed onsen bath and sauna. We are highly pleased that you were satisfied with “Ashiyu” on the balcony and your son liked free ice cream after bath.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you liked the breakfast buffet and dinner and you enjoyed the public and private onsen. In addition, we are highly pleased that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.We are also glad that you enjoyed sightseeing in Hakone.The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

この度は、「箱根小涌園 天悠」をご利用いただきまして誠にありがとうございました。お忙しい中、身に余る評価、お褒めのお言葉を頂戴いたしましたこと、重ねてお礼申し上げます。ご滞在にご満足いただけたご様子をお伺いでき大変嬉しく思います。スタッフの励みになるお言葉をお寄せ下さり、誠にありがとうございます。今後もお客様のご期待にそえるよう更なるサービス向上に努めて参ります。再びご来館頂けるとの事、大変嬉しく光栄です。箱根は四季折々でご覧いただける景色も変わってまいりますので、ぜひ色々な季節に足をお運びいただけますと私どもも嬉しく思います。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。箱根小涌園 天悠　顧客課

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you liked the dinner and you enjoyed the hot springs. In addition, we are highly pleased that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.In addition, we're delighted to hear that you liked the private and public onsen with views and you enjoyed the breakfast buffet.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are delighted to hear that you liked the traditional clothes.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We truly appreciate that you have shared your valuable feedback.We apologize for making you feel disappointed by slow at processing request of our staff.Your feedback is very much appreciated and surely helps us to improve our service. We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.In addition, we're delighted to hear that you liked the outdoor Onsen in your room and you enjoyed the food.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

この度は、「箱根小涌園 天悠」をご利用いただき誠にありがとうございました。また、貴重なお時間を割いてご感想をお寄せいただきましたこと感謝申し上げます。この度のご滞在に概ねご満足いただけたご様子に嬉しく思っております。当館の温泉で日ごろのお疲れをじっくりと癒して頂けたならば幸いです。お客様のご滞在が快適なものになるよう私どものスタッフがお手伝いいたします。お困りごとがございました際は、どうぞご遠慮なくフロントにお申し付けくださいませ。これからも皆様の思い出に残るご滞在を提供できるよう、スタッフの応対とサービスの向上に努めて参ります。お客様とまたお会いできる日を、スタッフ一同心よりお待ち申し上げております。箱根小涌園 天悠　顧客課

It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. We are highly pleased that you were satisfied with your stay.We are happy to hear you that you enjoyed the breakfast buffet and the Kaiseki dinner. We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are delighted that the food at our hotel met your expectations.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

この度は「箱根小涌園 天悠」をご利用いただき誠にありがとうございました。また、貴重なお時間を割いてご感想をお寄せいただきましたこと感謝申し上げます。ご滞在中は、館内でごゆっくりとお過ごしいただくことができ大変嬉しく思います。当館の自家源泉の温泉で日ごろのお疲れをじっくりと癒して頂けたならば幸いです。これからも皆様の思い出に残るご滞在を提供できるよう、スタッフの応対とサービスの向上に努めて参ります。当館では、季節ごとにお愉しみいただけるイベントを開催して参りますので、是非、色々な季節に足をお運びいただけますと嬉しく思います。これからもお客様のご期待にそえるよう、より一層努力して参りますので、末永くご愛顧頂けますようよろしくお願い申し上げます。お客様とまたお会いできる日を、スタッフ一同心よりお待ち申し上げております。箱根小涌園 天悠　顧客課

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.In addition, we are very happy to hear that you liked the dinner and you enjoyed the onsen. We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay. However, we are sorry that the private bath did not meet your expectations as it faced the garden instead of the mountain. Your feedback is very much appreciated and surely helps us to improve our service.We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

この度は、「箱根小涌園 天悠」をご利用いただきまして誠にありがとうございました。お忙しい中、身に余る評価を頂戴いたしましたこと、重ねてお礼申し上げます。この度のご滞在にご満足いただけましたご様子に大変嬉しく光栄です。これからもお客様をより良いおもてなしでお迎え、そしてお見送りができますよう精進して参ります。お食事は箱根ならではの雰囲気をお楽しみいただけるよう四季折々でお料理の内容を変えてご用意しておりますので、是非、違う季節にもお越しいただければ幸いです。お客様とまたお会いできる日を、スタッフ一同心よりお待ち申し上げております。箱根小涌園 天悠　顧客課