Search Family-Friendly Hotels in Grantown-on-Spey

"We were in Riverside apartment on the ground floor. Room was cold. Only 1 small radiator to heat the room. Had to move the kettle away from the tea/coffee station to boil it as was not near a plug or had to boil it on the floor near the station. Paintwork could be doing with a spruce up. Not handy having to go along the road to go to the restaurant when it’s cold and raining. "

"Lovely property, our room overlooked the golf course. "

"No"

"I stayed in a compact room. The room was cold, radiator wouldn't turn up. The door to the bathroom needs replaced, looked like it had been kicked in at some point. There ws "

"Going with kids, good. Going for any other reason I would look elsewhere. Went for a long weekend with family of 4. Check in process was annoying pestering emails to complete online check in when the hotel had my details via hotel.com booking. When I arrived i couldn’t even use the ‘express online check in’ and had to queue. For dinner we had to wait 15m then another 15m just to place an order at the wood shed bar. We decided to go to main bar than chance being asked to wait for a 3rd time. Ordered food at the bar (venison burger) and didn’t realise the table next to us had order the same and left more than half the meal. I’m not fussy but I couldn’t even eat half. We never ate in the hotel again, during the stay. Lots of good local option that is a short walk or drive. Positive the drinks were well priced and quality of beer and wine was really good. Along with the price of the room and location for time of year. Amenities for families are really good. The kids had fun with the disco, arcade, swimming, softplay and golf. A little disappointing there is an extra charge for the golf and softplay for guests. There are other hotels in Scotland we have been too with softplay who don’t charge. If we were coming back to the region with family, all things considered we would stay again. "

"Great location, friendly staff"

"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."

"We really enjoyed our stay this weekend at The Royal Highland. Rooms are comfy, clean & well equipped. Staff are polite & helpful. We’d stay here again. "

"I have stayed many times at this hotel and this will probably be the last time. I paid good money for a totally sleepless night and a very basic breakfast. When booking, I specifically asked for a room at the front of the hotel. I do so regularly, as I know from past experience that rooms, particularly the low even numbers can be noisy, so I was disappointed when arrived and was told that I was allocated Room 102. I told reception that I had bad memories of room 102 as I had stayed there in the past and it is the noisiest room in the hotel; which was why I had requested a room at the front. Reception was very unhelpful, completely unsympathetic and simply said there was nothing they could do. Room 102 lived up to my expectations, with unbearable loud noises from extractor fans and other machinery operating not far from the room window. I couldn't do any work because concentrating was impossible. I am a light sleeper - hence my request which was made when booking - and I couldn't get any sleep because of the constant racket from outside, which went on throughout the entire night. Breakfast next morning was a lacklustre affair. No fruit salad, no fresh fruit, no fried eggs on offer and the other breakfast items were fewer than is usually available and they were very slow to be replenished when they ran down. Check in the night before had been painfully slow and staff on reception were not helpful. I wouldn't want to go through this again and I wouldn't wish it on anyone. "