SureStay Plus Hotel by Best Western Gatlinburg

Property class: 2.5

Choose dates to view prices

Located close to Gatlinburg Space Needle and Gatlinburg SkyPark, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business centre. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air-conditioning
  • Business services
The current price is ฿2,346
฿2,645 total
includes taxes & fees
23 Sept - 24 Sept

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 1 King Bed, Non-Smoking, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

1 King Bed, Non-Smoking, River View

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Non-Smoking, River View

A hotel room with two beds, a desk, and a chair.

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible - 1 King

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

Accessible - 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a desk, a chair, a mirror, and a wardrobe.

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(124 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

A modern hotel room with a sofa, two beds, a desk, and a television.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(60 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a TV.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a large bed, a desk, and a chair. There is a window with curtains, and a balcony is visible through the window.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.8 out of 10
Excellent
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
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About the area

Located in Downtown Gatlinburg, a neighbourhood in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. Island at Pigeon Forge and Tanger Outlets are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are not to be missed. Spend some time exploring the area's activities, including skiing. Visit our Gatlinburg travel guide
Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • A town nestled in a valley with autumn-colored trees, surrounded by mountains.
    Gatlinburg SkyPark
    14 min walk - 1.2 km
  • A building with a stone facade, a green entrance, and flags.
    Gatlinburg Convention Center
    14 min walk - 1.2 km
  • A park with a playground, a tall tower, and buildings in the background.
    Gatlinburg Space Needle
    15 min walk - 1.3 km
  • A river with rocks, a bridge, a building with American flags, and autumn trees.
    Ripley's Aquarium of the Smokies
    3 min drive - 2.1 km
  • Ober Gatlinburg Aerial Tramway
    6 min walk - 0.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS)
    68 min drive

Restaurants

  • Ole Smoky Distillery
    11 min walk
  • Sugarlands Distilling Co.
    11 min walk
  • Puckers Sports Bar
    12 min walk
  • Loco Burro Fresh Mex Cantina
    13 min walk
  • Jason Aldean’s Kitchen & Rooftop Bar
    15 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

  • Hotel near Gatlinburg Space Needle
  • Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business centre. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • A seasonal outdoor pool, along with sunloungers
    • Free self-parking
    • A 24-hour front desk, a TV in reception and a vending machine
    • Coffee/tea in reception and a lift
    • Guest reviews give top marks for the breakfast, helpful staff and location
  • Room features
  • All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness, size rooms at the property.
  • Other conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and hairdryers
    • 44-inch LED TVs with cable channels
    • Balconies, mini fridges and microwaves

Similar properties

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
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The price is ฿3,453
฿3,893 total
includes taxes & fees
20 Sept - 21 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 18 Sep 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 23 Sep 2026 start from ฿2,346, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are also within 3 mi (5 km).

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.2

Very good

8.0

Cleanliness

7.8

Amenities

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 631 out of 1242 reviews
Rating 8 - Good. 303 out of 1242 reviews
Rating 6 - Okay. 158 out of 1242 reviews
Rating 4 - Poor. 68 out of 1242 reviews
Rating 2 - Terrible. 82 out of 1242 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place on the river. The patio area is nice to sit and listen to the river.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good, bed was comfortable, air conditioner was a little loud, overall very good would stay again
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!! Very friendly and helpful. Breakfast was excellent!!
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
I like the room was very spacius
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast. The room is clean enough.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the main highway, view with river was awesome, breakfast was good! Free parking was a perk!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, ok breakfast, close to everything fun.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Breakfast was great!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Rooms were clean, staff kind and responsive ,the balcony wonderful by creek view. The bears play in the creek below.The price great for the place. Bathroom small .
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided to choose this property because the majority of the reviews mentioned that this hotel was clean and that the riverside view of the balcony was nice. After spending 3 nights here, these reviews met my expectations. The property was clean, we really liked the breakfast, and I enjoyed watching the river run. I would stay here again the next time my family and I travel back to Gatlinburg.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We enjoyed the sound of the river and views. Walking distance to some great restaurants! Clean room and awesome bed. Also enjoyed the walk in showers with grab bars.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good Staff was helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was right in place of everything and had a good view of the river!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was extremely helpful and friendly. Our room was a basic room with two beds. Very clean. Beds were very comfortable.The balcony overlooking the river was really nice. The hotel is a block off downtown so walking was easy. Now it is on the far end towards the park entrance but the walk home at night along river road is nice and peaceful. The morning (free) breakfast was nice. It had everything you would need to get started and save some money. Eggs, sausage, pancakes, muffins cereal yogurt. We didn't get to use the pool but it looked clean and several people were using it while we were there. It wasn't a problem for us but the hotel doesn't have a laundry room so if that's a necessity for you you may need to look elsewhere. If you are looking for a nice place to stay at an affordable price I would definitely consider staying here.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Excellent price. Bed clean and comfortable bathroom extremely clean and shower very good for people with any disability. Nice pool
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Clean room, great staff, loved the location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Lots to choose from for breakfast to suit anyone. Clean room overlooking the river and comfortable bed. Can walk to downtown areas.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but.......the pictures of the room were greatly misrepresented. If they have the rooms that are pictured we surely were not in one. In short everything was good but we did not receive the room I thought I was paying for.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at the top of Gatlinburg one block from the National Park on Ski Mountain road. The balcony overlooks the creek. Very quiet, polite staff. Very helpful and a bear that visits every night around dusk.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had a good breakfast. Pool was not yet open which was kind of disappointing.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was friendly and helpful. Being able to sit on the balcony and relax to the sight and sounds of the river was great. It was close enough to all the attractions but was also back a street so it wasn't so crazy. I really liked that. I would definitely stay there again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing we didn’t like. Everything was perfect including good breakfast. Will definitely go back next time 10/10. Thank you.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice! (Queen suite). Staff was great. Walking distance to strip. Beds were ok...nothing to write home about. Balcony was awesome for relaxing. Will come back to this place in the future.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service
Room was clean, great area to stay and you can walk to a lot of places within the area. Parking was good, inside of the room was nice & looks more up to date.
Stayed 2 nights in Mar 2026