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"Second visit here. Perfect for family getaway with kids in winter. Also good spot for summer when watching Fuji Rock music Festival. Would definitely stay again."

"the staffs are very friendly. we usually stay at the hotel twice a year, close to the Ropeway, which making things very easy... the boss lady is very attentive and managing the place well."

"Beautiful spacious room. The osen was everything. Center of the cute neighborhood. Close to ski resort "

"An exceptional property in al aspects. Exceptional service, food, rooms, hot springs .. just exceptional "

"Clean, love the onsen, free shuttle bus"

"Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already which is a hotels.com issue. The other issue is the reception person didn't actually speak Japanese in Japan. He had to go through an auto-interpreting device to speak to us in Japanese which is weird because you expect the hotel to speak the native language of the country. It would been fine if they don't speak English but not being able to greet us in Japanese and deal with issues in Japanese in Japan is a problem."

"The property is ideal for groups snowboarding or skiing. A 15 minute walk from the Yuzawa-Gala gondola, which is also the train station. There is also a ski and snowboard rental place 100 metres down the road which offer reasonable pricing, good service and a bus/van drop off service."

"It was well kept from ice. It was a traditional Japanese stay with futon bedding and onsen bath. It was convenient near the ishiuchi maruyama ski resort. "

"Traditional Japanese hotel"