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Reviews of Bürgenstock Hotels & Resort – Waldhotel & Spa

5 out of 5
Bürgenstock Hotels & Resort – Waldhotel & Spa
Bürgenstock 30, Ennetbuergen, NW

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 60 reviews" "
Rating 8 - Good. 9 out of 60 reviews" "
Rating 6 - Okay. 1 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astonishing hotel. Felt like I was in a dream.
Stayed 1 night in Feb 2024
Response from Thomas Goval on 28 Feb 2024
Dear Ricardo, thank you very much for your feeback, it was our pleasure to have you as our guest.Best regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Thomas Goval on 13 Oct 2023
Dear Irina, thank you for your 5 star rating. We look forward to welcome you back soon. Kindest regards,Thomas GovalActing General Manager

10/10 Excellent

Jennifer, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Thomas Goval on 13 Oct 2023
Dear Jennifer,thank you very much for your amazing feedback.Kindest regards,Thomas Goval Acting General Manager

10/10 Excellent

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access. The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning.
Stayed 3 nights in Jul 2023

10/10 Excellent

Anike

Stayed 1 night in Jul 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Thomas Goval Acting General Manager Bürgenstock H on 10 Jul 2023
Dear Kathryn,On behalf of our team at the Bürgenstock Hotels & Resort, thank you for choosing to stay with us and sharing your remarkable feedback.I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.We look forward to welcoming you in the future as we will be offering new services and dining options to continue to elevate the level of luxury in our hotel.Kindest regards,

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :)
Stayed 2 nights in Jun 2023
Response from Thomas Goval Acting General Manager Bürgenstock H on 10 Jul 2023
Dear Farshid,Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at The Bürgenstock Hotels & Resort. I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.I look forward to welcoming you and your loved ones to The Bürgenstock Hotels & Resort, where we will be introducing new services, dining options and amenities in the near future to further enhance your stay with us. Kind regards,

10/10 Excellent

Somayeh Sadat

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 3 nights in Jun 2023
Response from Thomas Goval on 9 Jun 2023
Dear Somayeh Sadat,hank you so much for your five-star feedback about your experience at Bürgenstock Hotels & Resort! We are delighted to hear that you found your stay pleasant. Providing exceptional service and creating a positive atmosphere for our guests is always our top priority, and it's wonderful to know that we succeeded in making your visit enjoyable.We strive to ensure that every aspect of your stay exceeds your expectations, from our luxurious accommodations to our world-class amenities. We appreciate your kind words and are thrilled that you had a pleasant experience with us.Your satisfaction is extremely important to us, and we value your feedback. We will continue to work hard to maintain the high standards that our guests deserve and expect. Thank you for choosing Bürgenstock Hotels & Resort, and we look forward to welcoming you back in the future for another delightful stay!Kindest regards, Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

10/10 Excellent

CAN, diamond bar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Thomas Goval Acting General Manager Bürgenstock H on 29 Apr 2023
Dear CAN,On behalf of our team at the Bürgenstock Hotels & Resort, thank you for choosing to stay with us and sharing your remarkable feedback.I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.We look forward to welcoming you in the future as we will be offering new services and dining options to continue to elevate the level of luxury in our hotel.Kindest regards,

10/10 Excellent

corey

Stayed 3 nights in Sep 2022
Response from Christian Sack General Manager Bürgenstock Hotels on 24 Sep 2022
Dear corey,Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at The Bürgenstock Hotels & Resort. It was an absolute pleasure to read about your positive experience at our hotel. We look forward to welcoming you to our hotel in the near future as we will be offering new dining options to continue to delight our valued guests. Kind regards,

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.
Stayed 3 nights in Aug 2022
Response from Christian Sack on 14 Sep 2022
Dear Mr. Mattew, First of all, I would like to thank you for the time you took to provide us with feedback. Receiving feedback from our guests is always very valuable for us, whether positive or negative, because only in this way it is possible for us to constantly improve our service.Our room rates include various additional services, as well as access to the Alpine SPA and fitness, the use of the Bürgenstock train and the Bürgenstock boat and much more. Through exclusive partnerships such as Ferrari, Salvatore Ferragamo, Barbara Sturm or biologique recherche, it was possible for us to raise rates and thus clearly set ourselves apart from our competitors due to the additional services. Of course we hope that we could convince you of us and we hope very much that we can welcome you soon again with us. Kindest regards, Christian SackGeneral ManagerBürgenstock Hotels & Resort

10/10 Excellent

sony

Stayed 4 nights in Jul 2022
Response from Christian Sack on 19 Aug 2022
Dear Sony,Thank you for taking valuable time out of your day to share your feedback with us on Hotels.com.We are immensely grateful for your visit and would be honoured to welcome you back in the near future.Best regards,Christian SackGeneral ManagerBürgenstock Hotels & Resort

10/10 Excellent

Marianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Uluc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to relax. Very cozy very healty concept
Stayed 2 nights in Feb 2020
Response from Robert P. Herr on 12 Dec 2020
Thank you very much for your comment and your top score!

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
The hotel is just amazing. You can see that it is newly built, everything is spotlessly clean and neat, every single detail has been taken care of. It's one of the few integrated resorts in Switzerland with several restaurants, SPA, the view is just breathtaking. You could spend there a few days without even leaving the vicinity of the hotel. If I really have to find something to complain about it's probably the distance from the train station (it takes a while to get to the resort) and the fact that it was relatively empty at the time when we were there.
Stayed 4 nights in Jan 2020
Response from Experience on 9 Jan 2020
Dear valued Tomasz Thank you very much for your perfect rating and your kind review to your stay among us. It is great to read that you have enjoyed your time in this wonderful house at our resort, the 5* Waldhotel Health & Medical Excellence is indeed the perfect house to recharge your batteries and create unique memories while being our guest. We truly hope that you find the chance to visit us again in the near future. In the meantime we wish you all the best for 2020 and look forward welcoming you back soon. Warm Swiss greetings Bürgenstock Resort Robert P. Herr - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Johnny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing i would improve is the breakfast options. There wasn't as much choices as the one at the alpine resort.
Stayed 1 night in Sep 2019
Response from General Manager on 16 Sep 2019
Dear Johnny It is always nice to read that our guests enjoyed their time with us here on the Bürgenberg. Thank you for your top score and your comment, which has already been forwarded to the restaurant manager. The whole team would be delighted to welcome you back at our Waldhotel soon. Warm regards from above the lake Lucerne Bürgenstock Resort Robert P. Herr – General Manager

8/10 Good

Kassie

Liked: Staff & service, property conditions & facilities, room comfort
Everything was great except our bathroom where the toilet was smelled like urine and the breakfast was mediocre.
Stayed 1 night in Sep 2019
Response from General Manager on 13 Sep 2019
Dear Kassie The whole Team thanks you for your great score and your comment. We are very sorry to hear that you could not fully enjoy your stay at the Waldhotel. Thanks to your comments, which we already forwarded, we can improve our service every day to make the stay of our guests in the Bürgenstock Resort unforgettable. May the memories to an unforgettable stay at the Waldhotel draw you back in not too distant future. Kind regards Bürgenstock Resort Robert P. Herr – General Manager

10/10 Excellent

Risa

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I have ever been to! Absolutely fantastic!
Stayed 2 nights in Aug 2019
Response from Experience on 20 Aug 2019
Dear Traveler The best resort is looking forward welcoming you back soon! Once is not enough, get the fantastic experience once again. Swiss greetings Bürgenstock Resort Robert P. Herr - General Manager

10/10 Excellent

Inbal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elderly women once in a life time
We took our 2 moms, elderly women's to a relax vecation . The hotel facilities and service was really amazing. Welcoming, nice and understanding. We couldnt find a better place for this kind of spcial vacation
Stayed 4 nights in Jul 2019
Response from Experience on 29 Jul 2019
Dear Inbal What a wonderful 5* rating, thank you very much! We are glad that you and your Moms could enjoy and relax during your stay with us. The Bürgenstock Resort Team would indeed be delighted welcoming you back - for a second in a life time! Warm regards Bürgenstock Resort Robert P. Herr - General Manager

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This visit was amazing from beginning to end!
Stayed 4 nights in Jul 2019
Response from General Manager on 23 Jul 2019
Dear Donna, A guest journey reviewed as amazing from beginning to end is such a wonderful compliment for our teams. Thank you! And we hope to have you again among us. Robert P. Herr General Manager Bürgenstock Resort

10/10 Excellent

maria rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Claudia

Stayed 1 night in Oct 2023
Response from Thomas Goval on 13 Oct 2023
Dear Claudia,thank you very much for your 10 points rating. We are very proud to provide the best service and to make every stay with us unique.Kindest regards,Thomas GovalActing General Manager

8/10 Good

Antonella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thomas Goval on 13 Oct 2023
Dear Antonella,thank you very much for taking the time to write us a feedback.We are very sorry to ready that we have not been able to reach the 10 points. We would love to learn what did not went that perfect. Kindest regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

10/10 Excellent

Ademar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Thomas Goval on 22 Jul 2023
Dear Ademer, thank you very much for your amazing 5 star rating. Kindest regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

8/10 Good

Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Octavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Christian Sack on 20 Dec 2022
Dear Octavio, thank you very much for our amazing rating. We look forward to welcome you back soon.Kindest regards, Christian SackGeneral ManagerBürgenstock Hotels & Resort

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
most beautiful spa ever.
Stayed 2 nights in Aug 2022

10/10 Excellent

hamad

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Christian Sack on 19 Aug 2022
Dear Hamad,Thank you for choosing to stay with us and sharing an encouraging review of your experience at the Waldhotel.I look forward to welcoming you again to The Bürgenstock Resort.Kindest regards,Christian SackGeneral ManagerBürgenstock Hotels & Resort

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le SPA: formidable! le personnel aussi Le moins: peu de programmes TV - on pourrait imaginer également Netflix (même payant)!?
Stayed 2 nights in Apr 2022

10/10 Excellent

Raluca

Stayed 2 nights in Mar 2022
Response from Christian Sack on 21 Aug 2022
Sehr geehrter Herr Raluca,vielen Dank für Ihre tolle Bewertung. Herzliche Grüsse,Christian SackGeneral Manager Bürgenstock Hotels & Resort

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Infinity Pool hält was er verspricht.
War ein sehr erholsamer Aufenthalt. Sehr schöner Spa mit grossem Bereich für Damen. Beste Frühstück ever.
Stayed 1 night in Sep 2021
Response from Christian Sack on 17 Nov 2021
Sehr geehrte Susanne, vielen herzlichen Dank für Ihr Feedback. Es freut uns sehr, dass wir Sie von unserem Resort überzeugen konnten und Ihnen einen unvergesslichen Aufenthalt bieten konnten. Wir freuen uns schon jetzt Sie und Ihre Familie bald wieder bei uns begrüssen zu dürfen. Herzliche Grüsse vom Bürgenstock, Christian Sack General Manager Bürgenstock Hotels & Resort

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Anett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel, wunderschöne Landschaft!
Alles einfach toll, der Blick aus dem Fenster ist atemberaubend und sieht jeden Tag anders aus. Service ist super und man kann richtig entspannen. Wir kommen auf jeden Fall wieder.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Wunderschönes Hotel und sehr freundliches Personal
Stayed 1 night in Jun 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Christian Sack on 18 Feb 2021
Vielen herzlichen Dank für Ihre Bewertung. Es war uns eine grosse Freude Sie bei uns begrüssen zu dürfen. Leider sehen wir, dass Sie nicht ganz zufrieden waren. Gerne würden wir mehr über Ihren Aufenthalt erfahren. Unser Experience Team steht Ihnen gerne zur Verfügung. Herzliche Grüsse, Christian Sack General Manager Bürgenstock Hotels & Resort

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entspannung pur
Wir haben unseren Aufenthalt in vollen Zügen genossen.
Stayed 1 night in May 2020
Response from Robert P. Herr on 12 Dec 2020
Vielen Dank für Ihren Kommentar und Ihre top Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Parkplatzgebühr sollte man bei den Zimmerpreisen evtl. überdenken!
Stayed 2 nights in May 2020
Response from Experience Team on 1 Jun 2020
Sehr geehrter Gast, Herzlichen Dank für Ihre positive Bewertung und das Feedback. Um unseren Gästen ein einmaliges Gesamterlebnis zu bieten, haben Sie mit einer Hotelreservation im Bürgenstock Resort die An- und Abreise mit Schiff und Bahn ab Luzern inkludiert, was als attraktive Alternative zur Anreise mit dem privaten Auto dient. Wir würden uns freuen Sie bald wieder bei uns begrüssen zu dürfen. Herzliche Grusse, Robert P. Herr General Manager Bürgenstock Hotels & Resort

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der gesammte Aufenthalt war sehr schön! Einzig der Welcomdrink hat uns gefehlt, da wir sehr durstig angekommen sind und wir in der einzigen Bar, die offen war, kein Bierchen bekommen haben. Der Spa ist ausgezeichnet und richtig zum Geniessen, nettes Personal.
Stayed 1 night in Jan 2020
Response from Robert P. Herr on 12 Dec 2020
Herzlichen Dank für Ihr Feedback!

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Robert P. Herr on 12 Dec 2020
Vielen Dank für Ihre top Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Es war alles gut.Waren sehr zufrieden.Essen und Frühstück sehr gut.
Stayed 2 nights in Dec 2019
Response from Robert P. Herr on 12 Dec 2020
Vielen Dank für Ihre top Bewertung!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Platzverhältnisse und Privacy. Aufmerksames und Interessiertes Personal.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es kann nicht sein, dass bei diesen Preisen der Parkplatz noch separat bezahlt werden muss. Gerade auch für Elektro-Fahrzeuge. - Ein No-Go. Im ganzen Ressort war kein richtiger Prosecco erhältlich (aus dem Valdobbiadene DOGC!). Stattdessen wurde alles Andere als Prosecco angeboten … Eine Tages- oder Sonntagszeitung aufs Zimmer wäre auch eine Dienstleistung, die anzubieten ein MUST ist.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Guest Experience Team on 26 Oct 2019
Lovely to see your amazing 5* review. We would be honored to welcome you back soon. Warm regards, Bürgenstock Resort Robert P. Herr - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Experience on 21 Oct 2019
10 out of 10, thank you very much! Kind regards Bürgenstock Resort Robert P. Herr - General Manager

10/10 Excellent

Frederico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpreendente!
Surpreendeu nossas expectativas! Excelentes instalações, staff muito atencioso e eficiente. Vista e localização do Resort são seus diferenciais com certeza!
Stayed 1 night in Oct 2019
Response from Experience on 21 Oct 2019
Dear Frederico Thank you very much for your lovely feedback! We love what we do and do what we do with passion for our guests, it is great to read that you fully enjoyed your stay among us. We are looking forward welcoming you back at our magic mountain. Warm regards Bürgenstock Resort Robert P. Herr - General Manager