Verified review
4/10 Poor
Robert
30 Aug 2026
I had to call reception an hour and a half after check in to find out where my luggage was? The room was so small with no ventilation or air conditioning so we had to open the windows even though there were stickers on them advising us not to, we know now why that is the case as we are covered in bites! I could not even have a drink of tea in my room or my wife coffee as I asked for milk to be placed in room but it seems room service is not available for my standard of room. The towels were only changed once during the stay, I was offered a rate to use the spa facilities at the time of booking by email message when I turned up at the Waldhotel Spa to use it I was refused entry at that rate so then had to waste time dealing with reception to rectify the situation and go in. Only certain restaurants are open on certain days. Overall an overpriced stay in a hotel where the staff say no the every request.
Stayed 4 nights in Aug 2026

























