Search Hotels Near El Refugio Spa Garden, Baños de Agua Santa

"Lovely place to stay "

"It was great! The hotel is beautiful! The personnel was extra kind and careful, the food was great! "

"Friendly staff, they were very knowledgeable of the area and helped us throughout our stay. Breakfast was great! Highly recommend the French toast. "

"Stayed in the family room on 2nd floor for a night. Room had a great view of the falls plus hotel is walking distance to downtown restaurants and the spa. Hearty breakfast in the morning. Karl was the perfect host. Highly recommended. "

"Family owned. Well located. Clean and very reasonable price. Andre was helpful and accommodating. Would highly recommend."

"Very friendly and helpful staff, great spa."

"Amazing staff and very clean facilities."

"Everything was perfect ! Maria "

"I have stayed here twice. It’s a nice, comfortable room close to downtown but far enough from the loudest part of the area. Very safe location, I was able to walk around late at night without worries. The best part was the excellent service from the front desk staff. Extremely accommodating person at the front desk who was very responsive to our needs and gave a personalized experience. I have managed hospitality and travelled extensively and this stay I received some of the best service...

"It’s a nice place for the price and staff is very very helpful "

"Great location!"

"Room was clean, friendly staff and comfy beds we enjoyed our stay..."

"Well situated in Baños, friendly staff when there and great breakfast. The only issue, no warm water to take a well deserved shower at the end of the day."

"Very comfortable and my room was clean, shower hot, central location was great and staff lovely "

"This is a little gem right in the heart of Baños. Very quaint, very reasonable price, excellent friendly staff"

"Luego de haber realizado la reserva la noche antes ya que aparecía disponible, al llegar nos indicaron que no había disponibilidad. Espero que no haya ningún tipo de cargo a mi tarjeta de crédito "

"My car almost broke down trying to get to the hotel there is no parking you have to work around the neighbors schedule to park the “breakfast” was just eggs and bread… no tv and the water was a little bit above room temperature also no ac or fan or heat lol"

"These people ghosted me. Booked 24 hours before stay. I showed up and they never answered the phone or my messages. There is no front desk or reception area. I think this place is a scam. Once the customer service agent from hotels.com managed to get them on the phone. They said they didn’t speak English and after that they never answered the phone again. This place should not even be listed and travelers should stay away. "