"Loved the hotel and the room but our experience was tainted by the supercilious receptionist when we checked in. He was condescending and unhelpful. Spoke in a patronizing way when I asked whether my credit card would be charged after he demanded the actual card for security purposes.
Then when we asked about the northern lights he just pointed at a form on the counter, no explanation or anything.
A beautiful hotel let down by a receptionist who clearly finds it too taxing to greet new...
"Loved the hotel and the room but our experience was tainted by the supercilious receptionist when we checked in. He was condescending and unhelpful. Spoke in a patronizing way when I asked whether my credit card would be charged after he demanded the actual card for security purposes.
Then when we asked about the northern lights he just pointed at a form on the counter, no explanation or anything.
A beautiful hotel let down by a receptionist who clearly finds it too taxing to greet new...
Lisa