Search Hotels in Eastside Promise Neighborhood, San Antonio

"Clean room, awesome staff, great rooftop pool, breakfast was great, free drinks and food in the evening"

"The parking fees are excessive. Since I arrived i did not move my car and used an Uber. I was still billed an additional $400 in added fees and for what i still don't know. I was told it would be $120 when I arrived. Ridiculous amount of added fees. Not happy!"

"The hotel was clean and the breakfast was good. My only issue was the elevators. They were moving slow but other than that we had a great stay"

"Great customer service. Very friendly !"

"Had a handicap room and it was huge."

"Rooms are small"

"Experience here was ok, called ahead and asked about late check out and was told I was able to add that onto my stay at check in and the latest available time for check out was 4pm. once I got to check in they were surprised I had asked for late check out at 4 pm and said they did not do that, they contacted their manager and the manager was unable to approve this. the latest available time they had was 1pm. Had I known they were unable to do 4pm late checkout I wouldn’t have booked here or would have just booked for another night at the time I booked. Other than this the stay was good everything was cleaned and well maintained, breakfast was a little lacking with their automatic pancake machine undercooking the pancakes. Would book here again but wouldn’t be my first choice."

"The room was very clean but the lighting was AWFUL. You couldn't see in the bathroom because the lighting was so bad. I thought they were on dimmers but no, just bad lighting. Kudos to the cleaning staff, they are amazing. The pool area was clean but there were no lifeguards. The lazy river didn't have any staff attending to it, so if you got hurt or needed assistance you were at a loss. The restaurant on property wasn't good and was more like a quick service with overpriced chicken tenders. The site is misleading, you are not able to go over to the Hyatt at Wild Oak Ranch without paying 21 dollars to park and paying for a day pass to use their pool area. Overall it worked for a few nights, not sure if I'd go back."

"We were there for our honeymoon. We experienced a few problems upon check in but they immediately made it right and upgraded our room. Staff was very kind and accommodating. Room was beautiful. Pool very small and dirty. Parking was a disaster and unless you can walk, very expensive. "